BMW of Westlake

I was committed to buying a BMW, I knew the model and year I wanted, and what I was willing to pay. I met with several BMW dealers looking for the best deal. I called Ganley BMW and worked with Jerry Ma year I wanted, and what I was willing to pay. I met with several BMW dealers looking for the best deal. I called Ganley BMW and worked with Jerry Mancini. Over the course of a couple phone calls over a 2-3 hour period we reached a deal on a Certified BMW. I found Jerry to be very knowledgable of the BMW product and flexible in the negotiation process. Although, I had not seen or driven the vehicle, I was comfortable agreeing to purchase due to the comfort level I experienced with Jerry. The negotiation process was hassle free, and I felt no pressure from Jerry. When I arrived at the dealreship, the other employees were friendly, introducing themselves and ensuring I was attended to in a timely manner. This was important as I had been to other dealerships where my experience was quite different. When you are paying a lot for a car you expect employee respect and high quality service. I got exactly that at Ganley BMW. I appreciated that Fred Palmer introduced himself and took my wife and I directly to the car which was perfectly detailed and ready to go. Mike Hill very effeciently walked me through the paper signing process explaining the warranty and other service programs available. Then Jerry walked me through all the controls/options in the car demonstrating how each worked. It sounds basic but there are so many things you can do with a car today -from the radio programming, to setting the Bluetooth for your phone. to understanding the navigation system. I recommend Ganley BMW to all potential BMW buyers. More

Very nice and professional atmosphere, great prices. Jerry Mancini spend a lot of time with me and my husband reviewing our options and finding the best deal for us. Will certainly return to this place Jerry Mancini spend a lot of time with me and my husband reviewing our options and finding the best deal for us. Will certainly return to this place for another car. More

Dirk approached us first and made us feel welcomed to their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transa their Dealership. He was very patient with us, answering all our questions and getting to know us a bit. Since he was involved with another transaction instead of making us wait, he introduced us to Brooks Rorapaugh who is very patient, listens, is very, very knowledgeable about their products and spent an incredible amount of time with us. We returned the next day, which was Christmas Eve. They were suppose to close at 2pm however, Brooks and Mike Hall stayed well beyond their closing time with us and even on a Holiday! Then while half way home, Brooks noticed that we had forgotten some of our paperwork. He called us and met us where we were on the road, to hand deliver them to us! Frank Steffen was very friendly to us & even extended his offer of help for me to find information on my past relatives in Germany. Mike Hall explained all of the financial information in detail to us and again stayed late on Christmas Eve for us, just so we could take our new car home that day! Since, I have stopped by the dealership a couple of times, without a scheduled appointment, to have Brooks go over a few things with me a again and he was always available to help me and always very pleasant. Never once, in dealing with Ganley BMW were we made to feel uncomfortable or pressured. Previous to going to Ganley we had went to another dealership... the salesman did not ride with us when we test drove the vehicle (was not a BMW dealership), nor was he very knowledgeable about the equipment on the car. We were very impressed with the knowledge that Brooks of Ganley BMW had and that he rode with us during our test drive explaining and showing us things. More

I just picked up my first 2013 328i X Drive on 12/24/12. This was my first BMW purchase and the experience was fantastic. Brooks, Adam and Mike were all very attentive and provided excellent customer servi This was my first BMW purchase and the experience was fantastic. Brooks, Adam and Mike were all very attentive and provided excellent customer service from the moment I entered the dealership. The time that was spent with me reviewing the car after my purchase was above and beyond my expectations. This dealership is; in fact, the ULTIMATE experience. More

The professionalism and great customer service plus fantastic car prices made this dealership the right choice to do business with. Everyone did a great job, my wife and I are very satisfied with the w fantastic car prices made this dealership the right choice to do business with. Everyone did a great job, my wife and I are very satisfied with the whole car buying process. More

Just purchased second 535ix from Ganley. Great experience. Excellent customer service from Brooks Rorapaugh. Will definitedly be back to work with Brooks when I'm ready for the next BMW. experience. Excellent customer service from Brooks Rorapaugh. Will definitedly be back to work with Brooks when I'm ready for the next BMW. More

I recently purchased a 2010 CPO 528i xDrive from Ganley BMW and their customer service is truly top notch. After about 3 months of shopping for CPO BMW in locations closer to my residence (VA, MD, PA, NJ BMW and their customer service is truly top notch. After about 3 months of shopping for CPO BMW in locations closer to my residence (VA, MD, PA, NJ, NY, and CT), I walked away from a number of other dealerships completely unsatisfied due to behavior which included high pressure tactics, arrogance, lack of empathy, and absurd pricing. Ganley BMW sets a customer service bar for others to follow; it made my flight to Ohio followed by a 5.5 hour return drive to Northern VA worth it. Being from Northern VA, I was anxious about purchasing a car I’ve never seen before and had to rely on the client advisor (Jerry Mancini) to be my set of eyes and assist with the paperwork. Jerry is an exceptional sales representative and is a true role model for other sales advisors to follow. He was extremely knowledgeable, professional, responsive, kind, and respectful, paid attention to the details, and went the extra mile to make this one of the best car transactions I ever experienced. Jerry spent a lot of time ensuring I had all of the paperwork to alleviate my fairs of buying a car unseen out of state, educating me on the cars features during delivery, and following up post delivery to ensure the car and experience is still great. Hey BMW of North America- You need to train the rest of your client advisors to be as exceptional as Jerry. I recommend Ganley as the best BMW dealership I have ever dealt with. Definitely check them out if in the market for a car as you will not be disappointed. The vehicle I purchased was new as a used vehicle can get…. almost in out-of-the-factory condition. It looked like they just drove it off the showroom floor! More

Very good experience with Ganley BMW; the staff is extremely knowledgeable about the product they sell, very helpful in locating vehicle that fit my needs, Jay Traner, Bob Strecker and Mike Hall made extremely knowledgeable about the product they sell, very helpful in locating vehicle that fit my needs, Jay Traner, Bob Strecker and Mike Hall made the vehicle delivery a great experience. All the staff at Ganley BMW are very attentive, acknowledged and greeted in a friendly manner by everyone I passed, even associates that were not working directly with me. I highly recommend Ganley BWM, they are a pleasure to work with. More

Dirk was amazing to work with. So full of energy and willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always wil willing to work with me to get the best deal, not against. He calls me to make sure I am doing well and if I ever have any concerns he is always willing to help (I now live in Wisconsin and cannot stop in if I have a problem). Dirk is new at Ganley but a great salesman to work with. More

Competitive prices and exceptional customer service. Competitive prices and exceptional customer service. Ken was very friendly and obtained a reasonable rate for my trade. I trusted his judgement, wh Competitive prices and exceptional customer service. Ken was very friendly and obtained a reasonable rate for my trade. I trusted his judgement, which is what ultimately convinced me to side with BMW over two other options. All others were also very friendly. Dealership is very clean, and coffee is appreciated. More