BMW of Westlake

In 30 years of car buying our purchase from Jerry Mancini and Fred Palmer at Ganley BMW was easily the easiest, nicest and most professional car buying experience we have ever had. and Fred Palmer at Ganley BMW was easily the easiest, nicest and most professional car buying experience we have ever had. More

It was the most pleasant car buying expereince we have ever had. Everyone we interacted with at the dealership seemed very professional and friendly. We felt like we got a good price on our vehicle. The r ever had. Everyone we interacted with at the dealership seemed very professional and friendly. We felt like we got a good price on our vehicle. The reason we ended up buying our vehicle from this dealership instead of the one close to home wasn't purely based on price. Jay made us feel our business was important to him unlike the dealership in Dublin. Our communication with him over phone and in person were phenomenal. He was able to establish trust with us via email communication which is extremely difficult to do. We feel like Jay went above and beyond to make us feel happy and confident about the car we were buying. More

We had a great experience with Ganley BMW and our salesman Jerry Mancini. We came up from Mansfield on a very snowy day and they were very accommodating . There was no pressure at all and he was so salesman Jerry Mancini. We came up from Mansfield on a very snowy day and they were very accommodating . There was no pressure at all and he was so helpful in all our questions in our first BMW purchase. We had called ahead and told him we were coming and what car we were interested in and they had it pulled in a warm bay for us to look at it when we got there. The BMW financing for a pre owned vehicle was amazing. The interest rate was lower than a new car rate! It was a pleasant surprise. Then to top it off they treated us to a wonderful lunch whiles they detailed the car so that we could take it home that day and not have to drive back up. I can't thank Jerry enough.. We were so impressed by his calmness and experience and expertise that we know we made a good choice. We love our new car! More

Recently completed an out of state purchase of a 535i CPO vehicle from Ganley and wanted to share with all the great experience from start to finish. In mid January was doing an extensive internet search vehicle from Ganley and wanted to share with all the great experience from start to finish. In mid January was doing an extensive internet search for a low mile 5 series. Ganley had a car that met almost all my criteria. Contacted Ganley via e mail and within 24 hours received a response and a follow up call from Jerry Mancini. Another buyer had been at the dealership a few days earlier and was told by Jerry that it was unlikely the car would be available. Jerry took a lot of time with me on the phone to understand what I was looking for, etc. I asked Jerry to keep in touch if the situation changed, it did and the following week we completed the sales transaction with some great assistance from both Fred Palmer and Mike Hall. Having owned / leased over 10 BMW's in the past 15 years, have had an great deal of experience working with BMW dealerships / sales consultants. This was my first out of state purchase of a BMW sight unseen. Jerry and team worked on making the transaction as effortless and smooth as possible. The car shipped this last week and upon arrival it was in outstanding condition with all representations around it excellent condition exactly as stated. I could not be more pleased with the end to end experience that Jerry and Ganley delivered on this transaction. I will be sure to be recommending Ganley and look forward to doing addtional business with them in the future. They are a great team and made this transaction a superb experience. More

The Ganley team was very friendly and courteous. They were also very knowledgeable about the vehicle I was intetested in as well as all of the possible options. Jay Traner took the time to explain evert were also very knowledgeable about the vehicle I was intetested in as well as all of the possible options. Jay Traner took the time to explain everthing to me and to answer all of my questions. I was very happy with my experience. More

This was probably my best experience ever purchasing a car. The salesman was very forward, the sales manager basically laid the cards on the table, and the finance guy was most helpful. I have purchased car. The salesman was very forward, the sales manager basically laid the cards on the table, and the finance guy was most helpful. I have purchased many high-line cars over the last 6 years, but this dealership by far surpassed my expectations. More

I started car shopping on the 10th of January. As I was searching I found Ganley BMW on Autotrader.com with an amazing deal on a brand new 2012 328i that met my check list to the T. I called on the 15th o searching I found Ganley BMW on Autotrader.com with an amazing deal on a brand new 2012 328i that met my check list to the T. I called on the 15th of January to descuss the car and my car for trade. They gave me a very good price for trade in, no hassle at all once I arrived on the 19th of January and the deal was settled that day. Overall they were very quick with getting the process started and finished, very profesional, friendly, and much more helpful then any other dealer I've ever dealed with in the past when it came to getting know they new car I was purchasing. There is no doubt in my mind that they (Ganley BMW) will be my first call when it comes to trading up again. More

This is our first BMW and after the wonderful service I am sure it will not be our last BMW. Jay had a very pleasant and friendly personality. He also was very knowlegeable of the car we purchased. He expl am sure it will not be our last BMW. Jay had a very pleasant and friendly personality. He also was very knowlegeable of the car we purchased. He explained the car to us in an easy and systematic way. He reassured us that if we have any further questions to stop by or just give him a call. I thought this was so thoughtful when we were suppose to pick up our car...the weather turn very bad with snow and several accidents in the area Jay called to see if we wanted to reschedule and if we were troubled by the weather. This was going above and beyond in my book after meeting Jay only once when we purchased the car. Since we purchased this car in January Jay had the car already in the showroom so he could explain everything inside instead of outside in the cold.It was fun for us to learn all the new gadgets and Jay was very patient with us.Mike Hall did all our financial paper work. He was also very pleasant and knowlegeable about the ownership of our new BMW. We even shared a few laughs which made it also a very pleasant experience. There was no problem with dealing with a price. This is what is was and we didn't feel like we were taken advantage of and that is a great feeling!All in all we were extremely satisfied and are now enjoying our purchase!! Do not worry Jay and Mike I am certain we will be back...and hopefully we will send some friends your way!! Thanks again, all your kindness was deeply appreciated. Peggy and Randy More

Tom Tunnell went above and beyond to provide me with great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I great customer service. He walked me through how to solve an issue created by a non-BMW service facility. (Lesson Learned) He ensured that the part I purchased the correct one and offered excellent insight and advice. More

We had a positive experience with our car purchase and looking forward to doing business with Ganley in out future car purchase. Thank you do much! looking forward to doing business with Ganley in out future car purchase. Thank you do much! More