Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,519 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,519 reviews
September 30, 2020
I found the staff extremely professional and trustworthy. A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau A special shout out to Christian who kept me informed throughout the service process. Thank You Dave Vonderau More
by DAVE.VONDERAU
Verified CustomerEmployees Worked With
Cassie Thadeus, Christian Gufreda
September 30, 2020
Painless car buying!! My experience with Nez was easy, informative and truly positive. I felt very comfortable and respected through out the transaction, and I am so happy with my purchase! Thank you BM informative and truly positive. I felt very comfortable and respected through out the transaction, and I am so happy with my purchase! Thank you BMW of Westlake for having such a great staff. More
by Penneym2982
Employees Worked With
Other Employees :
Justin. He helped me set up the technical part of my car and was very patient and knowledgeable. Good guy.
September 29, 2020
I had a very positive experience. I was greeted when I arrived at the scheduled time and introduced to the technician who would be handling the service on my car. Service was done efficiently and the car arrived at the scheduled time and introduced to the technician who would be handling the service on my car. Service was done efficiently and the carwash at the end was a nice touch. More
by JOHNEGRIMMPHD
Employees Worked With
B. Hafner, Christian Gufreda
September 28, 2020
Greg did a fantastic job identifying what I was looking for and making it easy for me to test drive and finally select the car that I wanted. This was made especially difficult in March of this year with t for and making it easy for me to test drive and finally select the car that I wanted. This was made especially difficult in March of this year with the Covid-19 restrictions that were happening. Couldn't be happier with my purchase. More
by JOSEPH.R.PINEAU
September 28, 2020
Sales, Service Follow up and the entire experience. Always first class. Steve and his team are fantastic to work with. BMW of Middleburg.... :) Always exceed my expectations for service. Always first class. Steve and his team are fantastic to work with. BMW of Middleburg.... :) Always exceed my expectations for service. More
by TPELTON17
Employees Worked With
Steve David
September 28, 2020
This was my first time with mr. Christian was friendly and knowledgeable and had my car back in a timely manner you have a new customer and knowledgeable and had my car back in a timely manner you have a new customer More
by Dharmendra
Employees Worked With
Fred Palmer, Greg Kasmer, Christian Gufreda
September 28, 2020
We were extremely pleased with the professional and considerate service we received at BMW of Westlake and Jerry Mancini. We searched many BMW dealerships throughout the greater Cleveland area and none considerate service we received at BMW of Westlake and Jerry Mancini. We searched many BMW dealerships throughout the greater Cleveland area and none compared to Westlake. The quality and selection of cars and knowledgeable salesperson was second to none! More
by Tina D.
Employees Worked With
September 24, 2020
Jimmy made the purchase of my X3M40 smooth seemless. I have bought and leased many BMW’s over the years and Jimmy made this transaction professional and pleasant. have bought and leased many BMW’s over the years and Jimmy made this transaction professional and pleasant. More
by Chris
Employees Worked With
September 24, 2020
The BMW team made the sales process smooth, with strong customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others. customer service qualities, addressing my questions and needs and providing a car to my house to test drive. Highly recommend them to others. More
by Sal
