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BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,528 reviews
January 25, 2021
Pre-sales inspection is not worth the money. Same quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. quality inspection is free at most shops. Paid $150 and didn’t learn. Thing I didn’t already know. Would not do that again. More
by AJ41
Verified CustomerEmployees Worked With
Cassie Thadeus
January 24, 2021
I’m from Michigan, I would rather drive 200 miles out of my way to dealer with this dealership. I asked Nez went above and beyond. He got me the PERFECT car. If you want a BMW and don’t want to get ripped o my way to dealer with this dealership. I asked Nez went above and beyond. He got me the PERFECT car. If you want a BMW and don’t want to get ripped off, go see Nez or anyone of these great guys at Westlake BMW More
by rjirjis85
Employees Worked With
January 21, 2021
Excellent sales experience from beginning to end! Adam and Dirk were very attentive to my needs. I would definitely recommend to others and I will be a return client. and Dirk were very attentive to my needs. I would definitely recommend to others and I will be a return client. More
by JEBEARDSLEY
January 21, 2021
Great service minus the price difference between bmw of Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake Westlake and Cain BMW canton. Cain BMW have better competitive and lower service price compared to Westlake More
by Pierre
Employees Worked With
Cassie Thadeus
January 21, 2021
Great! Professional and timely! I was extremely pleased. I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slip I arrivved on time and was given a loaner. Cassie was extremely helpful and she even threw out more salt at the doorway when I informed her how slippery it was. More
by TEEDUBBLE03
Employees Worked With
Z. Everall and Connie, Cassie Thadeus
January 21, 2021
Jimmy was a pleasure to work with! I Would recommend him to anyone and I will be back to see him again. Thanks my friend ! to anyone and I will be back to see him again. Thanks my friend ! More
by Lascolapop
Employees Worked With
January 20, 2021
Thanks to BMW and the professional service provided. Christian is always there to provide professional help. Any questions I have asked were addressed and answered in a timely matter. Christian is always there to provide professional help. Any questions I have asked were addressed and answered in a timely matter. More
by DAVE.VONDERAU
Employees Worked With
Cassie Thadeus, Christian Gufreda
January 20, 2021
Good overall xperience. Dealer got me in quickly. Appt ran about 1 hr longer than estimated. The quote on brakes was double other service centers. ran about 1 hr longer than estimated. The quote on brakes was double other service centers. More
by Coreyraub
Employees Worked With
Christian Gufreda
January 20, 2021
Great place to get your car serviced. Got me in quick and a loaner to go about my day. Car was done a few hours later. Great place that cares about their customers! and a loaner to go about my day. Car was done a few hours later. Great place that cares about their customers! More
by DELLIS1480
Employees Worked With
Cassie Thadeus
January 19, 2021
BMW of Middleburg Heights did a great job, as always. Cassie is a pleasure to work with and the entire team made the drop off and pick up processes simple and efficient. Cassie is a pleasure to work with and the entire team made the drop off and pick up processes simple and efficient. More
by s14mohr
Employees Worked With
Cassie Thadeus
