BMW of West St. Louis

For those who didn’t want to read my novel that I posted earlier here’s the shorter version. Purchasing a vehicle from Suntrup BMW West St. Louis was like no other car buying experience I have ever had earlier here’s the shorter version. Purchasing a vehicle from Suntrup BMW West St. Louis was like no other car buying experience I have ever had and I am 63. You can check off all of the customer service buzz words: Professional, Friendly, Personable, and Customer oriented. All of that and more. Just a great overall. Experience. Mitchell Cain was my salesman and when I first met him I thought “he’s kind of young”. Don’t be fooled by Mitchell’s age however as he was one of the best sales people I have ever dealt with. He was very interested in getting my wife and our dream car. He wasn’t just interested in selling us a vehicle. We weren’t just a number on his sales sheet. For every dumb question I had he always was patient and listened to me and explained to me what I needed to know. I would recommend all my friends and family and anyone reading this to go to West St Louis to get a vehicle and when you go ask for Mitchell Cain. Big shout out to Armin Hidic in financing. He also was patient with me and all my questions and allowed me to fully understand the process and what we were signing. I have contacted the dealership 3 times since our purchase and they always take the time to assist me over the phone and not just via emails. Thank you very much Mitchell. My wife and I love the car and appreciate your customer service and personal attention to our needs. My wife has named her X7 “Casper” lol Gary More

For years my wife and I have been looking to purchase a BMW X7 at a local dealership less than 5 miles from my house. We stopped in several times over the years but were pretty much ignored y them and the BMW X7 at a local dealership less than 5 miles from my house. We stopped in several times over the years but were pretty much ignored y them and they never called us once. We decide to contact the 3 BMW dealerships in St. Louis which is about 50 miles away. Only Suntrup West St. Louis BMW called us back. We saw a 2023 X7 on their website we wanted. Unfortunately it had a deposit from another buyer. but they would search for us. Just 2 days later Mitchell Cain called me and asked if I would be interested in a 2025 if the price was right? My wife and I decided to give West St. Louis BMW a chance to gain our business. As I walked into the dealership I was greeted with friendly faces and a professional attitude from everyone and I could tell this was a dealership that put customer service first. I was introduced to Mitchell and instead of a hard sell he asked me about myself and my family. Only after learning about me did he start asking me what was important to my wife and I when it came to choosing the vehicle. I felt zero pressure. Just a salesman who had my interests first and wanted to make sure we got what we wanted. My wife and I knew the exterior and interior colors but that was about it. When it came to choosing the options Mitchell walked me through each BMW package and what each feature did. Never once did Mitchell pressure me to select a specific package. He instinctively knew what features would suit my families lifestyle and steered us away from features that we didn’t need. While I was at the dealership the owner happened to be there and he came over to introduce himself (Craig Suntrup) and even took a photo with me. How many dealership owners take the time to greet a customer like that and take photos? Over the next few weeks I pestered Mitchell to no end with my phone calls and texts. Yes I said texts. Mitchell had given me his cell and told me to reach out anytime I had a question. I flip flopped so many times on which white paint color to select. Alpine or Mineral? Mitchell let me stand there and stare and compare both colors until I made a choice. To be honest Im still flip flopping over which white. Mitchell was always patient with me. Once my wife and I had decided on all the specifics, Mitchell started searching for our new car. Unfortunately the exact model we wanted was no where to be found in the local area or even 500 miles away. Now most salesmen would have pushed me to upgrade to another expensive add on just to sell a car on the lot. That’s not what happened. Mitchell and Suntrup wanted to ensure we got exactly the X7 we wanted. They said I should place an order from the factory. So that’s what we did, and then the excruciatingly long wait began. Actually it was only 4 weeks but it felt like forever because my wife and I were so excited. Our X7 arrived and we went in to do the paperwork. I was prepared for the hard sell on warranties and after market items. Mitchell and Suntrup do not do business that way. My wife and I went to see the business manager (Armin Hidic) and he wanted to get to know us first before doing any paperwork. He allowed my wife and I to decide what was best for us. Armin gave us plenty of time to go over every detail. Trust me when I say I asked at least 50 questions. The financing went smooth as silk. Big shout out to Armin. Just today I called the dealership with some questions and rather than rush me off the phone Armin spent time with me to make sure I was completely satisfied and that all my questions were answered. Even though there is a BMW dealership within 5 miles of my home I plan on taking my new car to Suntrup for all our servicing needs. I plan on telling all my friends about my wonderful experience and to make sure they ask for Mitchell Cain. Heck my wife and I might just decide to purchase another BMW :-) More

Easiest dealership experience we have ever had! ! We found a car online and called to make sure it was available, the woman who answered the phone was very pleasant and informative. While on our ! We found a car online and called to make sure it was available, the woman who answered the phone was very pleasant and informative. While on our way to the dealership we received a video of the car which we thought was a very nice gesture. Our salesman Anes was fantastic. We were given clear upfront information about the car and the history behind it. He worked with us with any questions and to get us a good deal. That is where we meet the sales Manager Linzie. He worked with us on the price and gave us a great and fair deal. He was upfront and knowledgeable which we greatly appreciate. That’s where we met Armin the business manager and he made talking finances and paperwork extremely easy. He was very knowledgeable and made everything quick and simple. I would highly recommend this dealership and the men and woman who work here. From the very first interaction to the last it was extremely pleasant and painless. Oh and Anes went out of his way to deliver our vehicle to our home!! If you are looking to purchase a vehicle I would absolutely recommend BMW of West St Louis! More

Brandon Giganti is excellent. Easy to work with, Friendly, Knowledgeable, Responsive. Just super super helpful. Easy to work with, Friendly, Knowledgeable, Responsive. Just super super helpful. More

Craig was great. Experience from start to finish was above and beyond. Would most definitely recommend. Experience from start to finish was above and beyond. Would most definitely recommend. More

Excellent customer service! Time consideration was important. Very professional! Our sales rep was Jada. She was informative and attentive thru the entire experience. She found Time consideration was important. Very professional! Our sales rep was Jada. She was informative and attentive thru the entire experience. She found us a vehicle and provided exceptional service. Would highly recommend Jada and BMW of West St. Louis! More

I recently purchased a vehicle and the entire experience was outstanding. I have purchased numerous automobiles in my lifetime and this experience was far superior to any other. Jada was a pleasure to work was outstanding. I have purchased numerous automobiles in my lifetime and this experience was far superior to any other. Jada was a pleasure to work with as I found her honesty, transparency, patience, and effort before during and after the purchase/sale, refreshing. The management team was equally impressive, offering transparent pricing and working with me to get the best deal possible. It’s clear that the leadership fosters a culture of excellence, as the entire staff was professional and friendly. I highly recommend this dealership for anyone looking for a smooth and hassle-free car buying experience. More

Grayson was the so great to lease a car from. She was not pushy at all. She would do anything that you would ask her to do and she always in a timely manner would return phone calls and or texts She was not pushy at all. She would do anything that you would ask her to do and she always in a timely manner would return phone calls and or texts. She is very friendly and she knows anything that you would ask about the car you were looking at. The best thing about Grayson is that she always has a smile on her face and makes you feel very welcomed. I highly suggest asking for Grayson for your next lease or purchase at West County BMW. More

Great experience with BMW of West St. Louis. Anes in sales was very helpful and knowledgeable in choosing the right 840i with the specifications I wanted. He got the order into BMW quic Louis. Anes in sales was very helpful and knowledgeable in choosing the right 840i with the specifications I wanted. He got the order into BMW quickly, kept me fully informed during build and shipping. When it arrived he was there to help with tinted windows and some other finishing details before I picked it up. When I arrived to take it home, he was there to get me going with the new car off the lot. He’s also very friendly and personable. Armin in finance had all the paperwork ready when I arrived .I was out of there in record time for a car purchase. Also, very friendly and helpful. If you’re looking to buy a BMW, or anything else on their lot, I highly recommend BMW of West St. Louis, and Anes and Armin. Best car buying experience I’ve had in many years buying cars. More

They were all very knowledgeable and professional, not aggressive or pushy. Wendy, Was delightful, as well as the sales manager, who was very gracious and appreciative of our business aggressive or pushy. Wendy, Was delightful, as well as the sales manager, who was very gracious and appreciative of our business More