BMW of West Springfield

Just had my wife's X3 in for service and just wanted to thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people like him. More

Just visited BMW of W Springfield to search for a replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He walked us through the lot to show us various models. She selected the 330I after test driving it. Bryce was very helpful in answering any questions we had. He worked for us to get the best deal on our trade and the bottom line on the 330I. Upon delivery 2 days later, he was very thorough in explaining everything the car had to offer. No pressure sale and very comfortable to speak and deal with. I personally would go back to this dealership and work with Bryce. Top notched!! More

Save yourself a ton of money and do not go here!! I brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the parking lot the whole entire time and then when I called and said something about the fact that my car hadn’t even been brought into the service bay to be looked at they then pulled in around mabye 20 minutes and brought it out washed and vacuumed and charge me $175 and wrote up a report that said they found nothing related to my concern but they recommend that I change those part and that part I went to another top-of-the-line mechanic who Only charged me $99 for the hour and that was a specialty import car mechanic and they told me what was wrong w my car!! these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up the people were just downright rude took my money and told me nothing!!only charged me $99 for the hour and that was a specialty import car mechanic these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up and the people were just downright rude took my money and told me nothing!! Worst experience ever!! More

This BMW dealership was hands down the best I’d visited in the area. I arrived with very specific needs and Rachael listened carefully, remembered key details and tailored her approach not only to my s in the area. I arrived with very specific needs and Rachael listened carefully, remembered key details and tailored her approach not only to my specific needs but personality as well. I visited this dealership three times before I found the right vehicle for me and the patience, attention to detail and diligence were amazing. I’d experienced working with this dealer a few years ago and found not only the other salespeople, like Bryce to be exemplary but the general manager, Jerome, took time to be sure my needs were being met in a professional way. Kudos to this dealership ! More

Highly Recommend Erica was friendly and very responsive with call backs, texts and emails. She kept the process moving along nicely while keeping me informed along th Erica was friendly and very responsive with call backs, texts and emails. She kept the process moving along nicely while keeping me informed along the way. Like Erica, everyone I encountered there was helpful, friendly and went out of their way to make my experience a great one. Thank you all. More

Stay away from this dealership Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase they were quick to try and get the car sold. When the car was delivered, it was delivered without a key or an owner's manual. Also, it was found to have major cosmetic defects along the side rocker panels (multiple scratches that span the length of the panel), where were not appreciated on the day of sale. In order to get my additional key and owner's manual, I had to try call everyday for about 1 month. Frankly, I felt they were trying to avoid the situation. After the sale of the vehicle, I was not able to get in touch with anyone and I mean ANYONE. Every time I called to speak with my sale adviser (Bryce), he was either away or busy with a client. Even the senior sales manager was no where to be found. It was as if no one worked at the dealership. The whole sale was a big fiasco. With regard to the scratch, I was eventually told via text message to get the damages appraised at at local body shop, which I did. When I sent the appraisal to the service adviser (Bryce), he was never to be heard from again. In essence, I would NEVER purchase a vehicle from this dealership again. My sales adviser (Bryce) was terrible. He could never follow up with calls, texts, or things he said he would do. I, as a customer, had to call almost every day for a month to get him to do what he should have done. As for the things he said he would do, he never did. For anyone one that chooses to purchase a vehicle from this dealership, PLEASE have them put the car on a lift and THOROUGHLY inspect it for damages. BUYER BEWARE, especially for out of state buyers. More

This dealer are criminals I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car alread I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car already had adaptive headlight errors, low tire errors, misfire in cylinder 5, car shuttering and stalling, ticking from the engine, interior seatbelt restraint broken, cigarette lighters not working and windows stop working periodically along with reverse tilt mirrors and then the saleswoman had the nerve to tell me how dare I leave a bad review as it makes bmw look bad and her. I then checked oil with idrive and it wouldnt read at all and said it was down 1 quart and the oil sensor in a bmw only reads the last quart so I knew it was low over 1 quart. So I did oil change myself as the dealer stated the car was already sold mind you this is during my supposed warranty that they said would not cover anything, I changed the oil and it appeared to never have been changed oil was jet black and filter was full of sludge and after I measured oil from oil change it was down 2 1/2 quarts. This dealer is the worse dealer I have ever bought a car from in my life. I have a high paying job 120k+ a year and buy several cars a year. This experience turned me away from BMW I will never buy a bmw again after this kind of treatment. I currently am talking with my authority and we are in direct contact with the Better Business Bureau. More

5 Stars. Highly recomended BMW of West Springfield is arguably the best dealership around when it comes to customer service. I worked with Finance Manager Amrinder, he took upon BMW of West Springfield is arguably the best dealership around when it comes to customer service. I worked with Finance Manager Amrinder, he took upon himself and left no stone un-turned to get a 5 year old document from archives for getting my registration. I can't say enough about how many follow-up and detailed communication he did to keep me informed. This is a 5 start dealership and I'd highly recommend these folks. More