BMW of West Springfield

Great Avalon from a BMW dealership that go beyond sales. We have been searching for a used Avalon ( not too old or too loved but feeling new) We could not find what we wanted, ANYWHERE. We started looking We have been searching for a used Avalon ( not too old or too loved but feeling new) We could not find what we wanted, ANYWHERE. We started looking for different types of cars . Which led us to the Best service we have ever had.!!!! at BMW of West Springfield. Justin Isenberg and his manger , Chris Hughes Listened to OUR Wants!!! Really Listened . A young man met us in the lot and brought us to Justin . ( We had been driving many ,many, many, lots of other dealers and no one comes into the lot if your looking. They want you to go into them. ) Justin asked us qualifying questions in a conversation that was comfortable as sitting around the kitchen table. NO Pressure . He found us the car we were looking for a Toyota Avalon in BEAUTIFUL condition and a perfect price. We will consider a BMW on our next car . and will look for Justin again and again.. Thank you so Much Justin. More

Scam in the incidental insurance Was reluctant to purchase this incidental insurance but sales person , tony lam , assured me that it covered everything because they actually order th Was reluctant to purchase this incidental insurance but sales person , tony lam , assured me that it covered everything because they actually order the parts ! Well 4 months into the new x5 I needed the insurance and guess what ? It wasn't covered !!!! I was totally lied to to get the sale ! Tony used the " misunderstanding " card when confronted with his words ! More

Great salesman - great used car manager - I have owned five - soon to be six - BMWs. Al but one were from BMW dealers. Two buying experiences were fine/average - I don't even remember the sa I have owned five - soon to be six - BMWs. Al but one were from BMW dealers. Two buying experiences were fine/average - I don't even remember the sales people. One salesman was excellent and I would have gone back to him but he had left the dealership. One bad experience but that wasn't fault of saleswoman. I had several phone conversations and email exchanges with Bryce Piemonte before driving two hours from my home to look at a pre-owned wagon I had seen on auto trader. Obviously, I would not have taken the time to drive to Massachusetts if Bryce had not been courteous, helpful, and polite on the phone, but it was really a pleasure to meet him in person. I have a son the same age and I am pleased to report that Bryce is as professional and attentive as I would want my son to be with an older customer. He immediately established a friendly rapport without being ingratiating or slick. Certainly not your typical bad stereo type of a car salesman. I believe he was honest and straight forward. I had a trade with high miles and the financials were a bit tricky, but Bryce and the used sales manager, Chris Hughes, were patient and helpful making the numbers work.. I would buy another car from them tomorrow and will certainly go back for my next one. I will recommend the dealership to others even though it is a few hours drive (but a very easy one!) Well worth it and better to do business with than local Albany area BMW dealers. Long story short - Bryce was a pleasure to work with, as was Chris. Thanks. More

Unprofessional i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silen i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silent, no one calling me back or updating me...i was calling them and leaving voice mails with no response. my car was still online and you could make inquiries about it i threatened to call bmw north america if i don't get any response. this is when thwy replied tht the car is sold and they refunded me my deposit!! More

Excellent price and even better service I probably called/emailed over a dozen dealerships looking for a deal on a new BMW i3, and the folks at BMW of West Springfield had the best price by I probably called/emailed over a dozen dealerships looking for a deal on a new BMW i3, and the folks at BMW of West Springfield had the best price by far. It was so competitive, I drove an hour and a half to check out the car. I met with Bryce Piemonte and Jerome Ballesteros, and both were extremely helpful, straightforward, and friendly. I would have left that day with the car, but unfortunately it was running low on charge, so Bryce offered to deliver it to our door. Little did I know that he would end up doing it personally! I know dealerships have runners who often deliver cars for them, but none were available when we needed the car and Bryce knew we were in a tight spot with our vehicle situation, so he offered to drive the car out on a Sunday, his day off. I can't say enough good things about him. If you want to work with a nice, honest person, he's your man. More

Great Sales Man For the past few months, my wife and I have looked at several dealerships and brands in hopes of purchasing an SUV. Although we're not from the West For the past few months, my wife and I have looked at several dealerships and brands in hopes of purchasing an SUV. Although we're not from the West Springfield area, we saw a used BMW X3 online and decided to give the dealership a visit. Although that particular X3 didn't work out for us, working with Bryce Piemonte opened our eyes to a superior level of customer service than what we'd been receiving from other dealerships. Bryce was both professional and courteous in every interaction we had with him which caused us to realize the extra value BMW has to offer in terms of the sales experience. We ultimately ended up with a different used X3 and attribute a lot of our decision to the great service we received from Bryce. I'd highly recommend him to anyone in the market. More

Great Staff I just bought my third BMW from BMW of West Springfield, Bryce Piemonte and Chris Hughes were great to do business with. I would not hesitate to buy m I just bought my third BMW from BMW of West Springfield, Bryce Piemonte and Chris Hughes were great to do business with. I would not hesitate to buy my next BMW from this dealership. More

No service after sale from sales manager I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was to I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was too big for me. I had always owned 5 series sedans prior, but bought the X 5 to transport my grandchildren. So I decided to contact the sales manager who I did the deal with (Chris Hughes). He returned my original email, where I told him that I would like to try and do a deal on a pre owned 5 series, telling me he was on vacation. That was in August. After repeated emails, then calls to the dealership, I never was able to reach him. At one point, a sales person called to see how many miles I had on the car (49,000) and I never heard back from him either. It makes you wonder what is wrong with the car they sold me, that doesn't want them to take it back in trade. Regardless, I travelled 100 miles to this dealership, and feel totally scammed. I will be contacting BMW USA in New Jersey to make them aware of this surprisingly bad service. More