Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Springfield
West Springfield, MA
193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 193 reviews
November 18, 2015
Best deal in the country I found a great internet deal on a somewhat unusual, particular used car at BMW of West Springfield. So I flew in from Minnesota to buy the car. Befo I found a great internet deal on a somewhat unusual, particular used car at BMW of West Springfield. So I flew in from Minnesota to buy the car. Before I did their man Justin was absolutely honest in describing and testing the car, so that I did not waste my time and airplane ticket. He held the car for two weeks for me with a credit card deposit. Upon arrival, their man Paul picked me up at the airport. Justin was awesome to work with. I bought the car and drove it 20 hours to get back home. A few days later I got a call from Justin to make sure I got back ok and that the car was working out. The dealership even worked with me on the fact that I would be out of state if I would happen to have a warranty problem (which I have not). I could not be happier with the car and with the dealership. I travelled 1400 miles to shop there, you should give them a try. John Gerold Monticello, MN More
by MN John
Employees Worked With
Paul the Driver, Justin Isenburg
November 16, 2015
Best salesperson I have ever dealt with! I found this dealership to be the rare gem that did not enter in to a high pressure, this deal is only going to last to the end of the day, type of sa I found this dealership to be the rare gem that did not enter in to a high pressure, this deal is only going to last to the end of the day, type of sales tactics. Bryce (the salesperson) answered a myriad of questions throughout the day and demonstrated a thorough knowledge of the car, pros/cons, terms of the leasing agreement, and just about anything else. I would absolutely return to this dealership and most definitely would ask to work with Bryce for my next purchase. More
by Cricket0102
Employees Worked With
Bryce Piemonte
October 28, 2015
Great customer service. I had called BMW of West Springfield regarding an X1 that they had in their inventory. I was linked with Bryce Piemonte, whom was very pleasant, accom I had called BMW of West Springfield regarding an X1 that they had in their inventory. I was linked with Bryce Piemonte, whom was very pleasant, accommodating, and no pressure. I am a Connecticut customer, and have a very challenging schedule. Bryce made it possible for me to take a car home to show to my wife, and also was competitive with his pricing. Unfortunately we decided to go for another make and model, but the experience at BMW of W. Springfield was great thanks to Bryce. I would certainly revisit him and the dealership when I'm in the market for a BMW. More
by Diesel09
Employees Worked With
Bryce Piemonte
October 24, 2015
Pleasantly Surprised This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was in This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was interested in. It was worth the drive and glad I did it. Bryce was fantastic. Easy to talk with and felt he actually listened to all my questions and concerns and took care of them all. Byrce is professional and a class act. Thank you! P.S. Liked the follow up call after the car purchase. More
by Gal from Boston area aka Nickle
Employees Worked With
Bryce Piemonte
October 19, 2015
First Class Experience The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Eve The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Everyone was very nice and helpful, especially our sales guy Edwin. He worked hard to get us an even better price than we already had and to make sure the vehicle was up to our standards. I will definitely be returning to purchase my next vehicle from Edwin. More
by dnieves06
Employees Worked With
Edwin Torres
October 13, 2015
DON'T LET THIS OUTRAGE HAPPEN TO YOU - AVOID THIS PLACE! 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hour and a half." This is important because I live nearly 40 miles from the dealership. BUT - guess what happened when I arrived there at about 9:45 this morning? A woman there and Dan acted as though they never heard of me or know of the appointment I made. I had to remind them. Then Dan asks - as if he didn't already know - "will you be waiting?" "Well...yeah! I told you yesterday," I replied. Well, he says, "because it will take at least four hours." FOUR HOURS? "You promised me it would take an hour to an hour and a half." "We had a lot of cars today and everybody's waiting," he says, without an apology or hint of remorse or a sense of responsibility for the upset he has caused. Nor did he seem to care that he was going back on his word. THEY ARE NOT TRUE TO THEIR WORD. He then told me he'd talk to his manager. It was all baloney. He spent one second in the guy's office. Neither showed any remorse or a sense of responsibility for the mess they'd gotten me into. "The earliest the manager says we can get your car in is about two hours." (Then the job would take about two hours.) In other words, he's repeating the outrage he told me earlier - that he was not honoring the promises he'd made to me the day before. DO NOT GO TO THIS DEALER!!! I simply said..."OK, Dan, I can't do business with you guys." And I suggest you spare yourself a similar waste of time and outrage. They really should have compensated me for my lost time, mileage, gasoline spent getting there and the fact that I'd now have wasted a day on which I could have gone elsewhere. SPARE YOURSELF THE GRIEF AND FIND A RESPONSIBLE DEALER! More
by BMWLover
Employees Worked With
Dan
October 03, 2015
Worth the trip up from Connecticut This dealership is by far the best BMW professional dealership around. Living in Connecticut, it is worth the trip up versus the Hartford BMW dealer. This dealership is by far the best BMW professional dealership around. Living in Connecticut, it is worth the trip up versus the Hartford BMW dealer. The level of professionalism and willingness to work with you is outstanding. I have visited the BMW dealer in Hartford a few times over the years and the level of arrogance there was insane! I found this dealer a highly approachable and professional staff. They were extremely easy to work with and listened to all of my needs for a new car. More
by ljaco7
Employees Worked With
Christopher Hughes, Justin Isenburg
August 26, 2015
Flawless!!! I usually am not a fan of the whole buying a car experience as I find most of the sales people I run into are pushy and not genuinely concerned about I usually am not a fan of the whole buying a car experience as I find most of the sales people I run into are pushy and not genuinely concerned about my needs. I must say that the experience I had at Gengras BMW dealing with Bryce Piemonte was perfect. From the beginning I was able to express what I wanted in a vehicle and a price and they got the deal done with no haggles. One of the most professional and honest experiences I've had in buying a car! I look forward to dealing with them again when my wife is ready to trade in her vehicle! More
by Khari
Employees Worked With
Christopher Hughes, Bryce Piemonte
August 20, 2015
Recent purchase I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive right at the dealership to working on building my own vehicle and finally negotiating the purchase, I enjoyed the process. That is not something you often hear. Bryce was a great guide through the whole journey. I recommend him highly. More
by Susan
Employees Worked With
Paolo the "genius"!, Jerome Ballesteros, Bryce Piemonte
August 04, 2015
Amazing dealership, amazing salesman! Being my first time buying a car, I was nervous and anxious. Upon speaking with Bryce in the phone and meeting him in person, my nerves were immediate Being my first time buying a car, I was nervous and anxious. Upon speaking with Bryce in the phone and meeting him in person, my nerves were immediately settled. I felt comfortable and actually had fun buying my car! I know I got a great deal on my car too. I would do business again with Bryce and the pleasant, personable team at BMW West Springfield in a heartbeat! More
by DaniB
Employees Worked With
Jason Paoletta, Bryce Piemonte
