BMW of West Springfield

Pleasantly Surprised This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was in This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was interested in. It was worth the drive and glad I did it. Bryce was fantastic. Easy to talk with and felt he actually listened to all my questions and concerns and took care of them all. Byrce is professional and a class act. Thank you! P.S. Liked the follow up call after the car purchase. More

First Class Experience The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Eve The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Everyone was very nice and helpful, especially our sales guy Edwin. He worked hard to get us an even better price than we already had and to make sure the vehicle was up to our standards. I will definitely be returning to purchase my next vehicle from Edwin. More

DON'T LET THIS OUTRAGE HAPPEN TO YOU - AVOID THIS PLACE! 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to 10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hour and a half." This is important because I live nearly 40 miles from the dealership. BUT - guess what happened when I arrived there at about 9:45 this morning? A woman there and Dan acted as though they never heard of me or know of the appointment I made. I had to remind them. Then Dan asks - as if he didn't already know - "will you be waiting?" "Well...yeah! I told you yesterday," I replied. Well, he says, "because it will take at least four hours." FOUR HOURS? "You promised me it would take an hour to an hour and a half." "We had a lot of cars today and everybody's waiting," he says, without an apology or hint of remorse or a sense of responsibility for the upset he has caused. Nor did he seem to care that he was going back on his word. THEY ARE NOT TRUE TO THEIR WORD. He then told me he'd talk to his manager. It was all baloney. He spent one second in the guy's office. Neither showed any remorse or a sense of responsibility for the mess they'd gotten me into. "The earliest the manager says we can get your car in is about two hours." (Then the job would take about two hours.) In other words, he's repeating the outrage he told me earlier - that he was not honoring the promises he'd made to me the day before. DO NOT GO TO THIS DEALER!!! I simply said..."OK, Dan, I can't do business with you guys." And I suggest you spare yourself a similar waste of time and outrage. They really should have compensated me for my lost time, mileage, gasoline spent getting there and the fact that I'd now have wasted a day on which I could have gone elsewhere. SPARE YOURSELF THE GRIEF AND FIND A RESPONSIBLE DEALER! More

Recent purchase I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive right at the dealership to working on building my own vehicle and finally negotiating the purchase, I enjoyed the process. That is not something you often hear. Bryce was a great guide through the whole journey. I recommend him highly. More

Bryce Piemonte - Phenomenal Salesman Bryce Piemonte was by far the best salesman we've ever dealt with. He is very knowledgable, patient and a pleasure to work with. He made our experie Bryce Piemonte was by far the best salesman we've ever dealt with. He is very knowledgable, patient and a pleasure to work with. He made our experience very pleasant and really listened to what we were looking for without being pushy. This is our first BMW and after meeting Bryce and test driving a car we never entertained the idea of going to another dealership or looking at any other cars in a similar class. We would highly recommend Bryce to anyone looking to purchase an incredible car without the usual angst of working with a car salesman. More