BMW of West Springfield

Please do not buy from this dealership. Don't ever buy a car from this dealership. LIED about everything from the beginning and I have the emails and voice-mails to prove it. Promised BMW, r Don't ever buy a car from this dealership. LIED about everything from the beginning and I have the emails and voice-mails to prove it. Promised BMW, run-flat, original snow tires to get me to buy prior to month end. After 45 days of going back and forth on the tires that I was promised, they sent me the cheapest, non-run-flat, 18" snow tires with GENERIC wheels from TIRERACK! Trust me when I say these guys are CROOKS. More

a great experience Recently we purchased a vehicle from BMW of West Springfield.By the luck of the draw we were introduced to Edwin Torres. He made the purchase a en Recently we purchased a vehicle from BMW of West Springfield.By the luck of the draw we were introduced to Edwin Torres. He made the purchase a enjoyable experience. Answered all our questions-gave us all the information we needed.From start to finish Edwin made the purchase problem free.He is a professional sales person at the top level. Jim & Virginia L. More

EXCELLENT IN EVERY WAY!!! This dealership went above and beyond my expectations. Stephen King and Kyle Cowdell are the best. Excellent Custer service, the work very hard to g This dealership went above and beyond my expectations. Stephen King and Kyle Cowdell are the best. Excellent Custer service, the work very hard to get what you want and always follow through. They are a wealth of knowledge and super awesome to work with!!! More

Bryce Piemonte is your GUY at BMW of West Springfield!!!! I went to turn in my 16 Nissan Maxima for another lease because a horrible dealership and Nissan Consumer Affairs experience. But because the buyout o I went to turn in my 16 Nissan Maxima for another lease because a horrible dealership and Nissan Consumer Affairs experience. But because the buyout of my car was too much, i wasn't ablate amen a deal. Bryce tried everything he could to help and made me feel like there are good people that work for dealerships. My lease is up in 2 years and will 100% go to BMW of West Springfield and deal with Bryce (Great guy and a Great person) !!!! More

A GREAT buying experience! Chris Hughes and Stephen King were EXREMELY helpful when I recently purchased my BMW 750Li x-drive. This is my third BMW that I have purchased at BMW Chris Hughes and Stephen King were EXREMELY helpful when I recently purchased my BMW 750Li x-drive. This is my third BMW that I have purchased at BMW of West Springfield. I am a customer for life. I would recommend BMW of West Springfield to anyone. If you're looking for a new or used BMW, contact Chris or Stephen! More

Same issues have not been fixed I bought a pre-owned 2013 BMW 3 series active hybrid about 1.5years ago. Within that 1.5 years, the car had been in the dealer for more than 10 times I bought a pre-owned 2013 BMW 3 series active hybrid about 1.5years ago. Within that 1.5 years, the car had been in the dealer for more than 10 times for the same issues and it has never been fixed. it was great for the frist month, but afer that, it started slight shaking when it was idling and got worst everyday. Just got it back from dealer (10days in the shop). They told me that they needed to replace 4 tires so they could do a test drive so i did and hopefully they will solve the issue but disappointed. I will keep bringing it to the dealer until they will solve the issue for me while my car still under warranty. More

Excellent experience! I recently purchased a 2013 335i xDrive. Chris Hughes, Stephen King, Kyle Cowdell and Aminder Singh are true professionals who treat the customer wit I recently purchased a 2013 335i xDrive. Chris Hughes, Stephen King, Kyle Cowdell and Aminder Singh are true professionals who treat the customer with respect. Pleasure to do business there!!! More

Terrible overall sales experience. We recently ordered and bought an X5 from BMW of WS. We were saddled with Stephen King, one of the least helpful salespeople I have come across in a l We recently ordered and bought an X5 from BMW of WS. We were saddled with Stephen King, one of the least helpful salespeople I have come across in a long time. He offered very little of his time, was very hard to get a hold of, and lied about available rebates to try and keep them for the dealership. He also offered very little vehicle info. His BMW Genius, Paulo, had to continually correct what little info he was providing. The best way to describe Steve is he comes across as the classic used car salesmen from an old movie. Talks fast, tells you what YOU think, and tries to get it done quickly or he has to move on. In the end, I got an OK deal, but it could have been better if I traveled to a larger market. I did have to go through xxxx with him to get it though. During the negotiations I tried a number of times to get in touch with Job Pinentel as well as Jerome Ballesteros to clarify some items of concern. Neither of them took the time to call me back or respond to the emails I sent. Finally, once we signed our P&S agreement, I got an email from Jerome Bellesteros asking me to ok the build sheet. I saw all my options so I said OK. Skip forward a month to when the car lands at the dealer... We find out on our own from BMW tracking that the car is at the dealer. Steve didn't bother to call so I called him. He sets us up for a Saturday delivery. Saturday noon arrives and our car rolls out... with a bit of a discrepancy from what we ordered. We chose the xLine package as I'm not a fan of chrome and loved the aluminum trim and roof rails. While the car did come as an xLine, the roof rails were black. I asked the BMW Genius, Kyle Cowdell, what that was all about. ( We were going through the vehicle with him because once again, Steve King was too busy to deliver the car to us personally.) Kyle pulled out the window sticker and said,"It says high gloss on the sticker and that's what your vehicle has." Not an answer but there was so much going on, I let it go for the time being. After going through the car we signed the papers and went home. The first thing I did was do a build and price on BMW's web configurator and sure enough, aluminum roof rails come with the xLine. No mention of the ability to order black in their place. I then did my own research and found out the the aluminum rails do indeed come standard as I thought but the dealer can override that and order black in their place. It's not something that a customer would know as it's a hidden option only available on the dealer's order screen. The question is why were they selected? I didn't even know I could so it wasn't me. (And I wouldn't have even if I did know about the hidden option...) Since then, I tried over and over to contact Steve and Jerome about the discrepancy. Jerome, as usual, was unreachable. Steve finally got back to me and told me that Jerome said it was my fault as I OK'd the build but did offer to build another car. (While I did OK the build, no where on the order sheet or my P&S did it mention black roof rails.) Anyways, waiting for another build was not an option as we already traded our vehicle to them and paid in full. I was not about to reverse the whole process and wait another month plus for another new car. I did however offer a solution that would have cost BMW of WS around $300 and would have been an acceptable outcome. This was out and out refused in a rather caviler way and told that waiting for another car was the only option. Very much a take it or leave it. We chose to leave it. In the end, I am VERY disappointed in BMW of WS. Steve was pretty useless, Jerome ordered the car wrong and then insisted it was what I ordered taking no blame, and Job is asleep at the wheel. I'm much more upset at the staff than the mistake itself. Everyone makes mistakes. (I made one myself opting for the running boards which I should have deleted...) Just own it and make a small consolation to make it right. What you don't do is aggressively accuse the buyer of making the mistake. I had family that was considering a purchase as well as a long time family friend. After hearing how this played out, they have decided to shop elsewhere. I will in the future as well. More

Skeptic based on reviews...but great car buying experience We were in the market for a certified pre-own BMW so we started reading the dealerships reviews. Based on some negative reviews we were skeptical abo We were in the market for a certified pre-own BMW so we started reading the dealerships reviews. Based on some negative reviews we were skeptical about this dealership, however their New Car sales manager Jerome was recommended by a friend so we decided to give them a shot. We made an appt and upon arrival we were greeted by their receptionist and manager Jerome who asked Bryce Piemonte to assist us. I have to admit, I am very picky when it comes to cars, Bryce had his work cut out for him but he was very professional and knowledgeable of the models we were interested in, seems honest and he made us feel comfortable, not the typical salesman that tries pressuring you to buy. After a few test drives we started price negotiations, we did our research prior so we knew the retail value, we felt like Bryce & Jerome were doing their best working with their pre-own sales manager to get the deal together and make us happy. As with any pre-own car there will be imperfections, but like I said, I'm very picky when it comes to cars. We came up with a plan to address some of the issues that most buyers probably wouldn't even notice, Bryce explained it would take a few days and kept his word on that, providing regular updates until we picked up our car and even continued checking in with us after the sale to make sure we were satisfied with our purchase. Great car buying experience, these guys were all very friendly, we would highly recommend checking them out and working with Bryce & Jerome. More