BMW of West Springfield

Amazing service Rather than go to Hartford BMW for service, I drive the extra 30 minutes to have Jason and staff take care of all my services needs. Always friendly, Rather than go to Hartford BMW for service, I drive the extra 30 minutes to have Jason and staff take care of all my services needs. Always friendly, professional and attention to detail at West Springfield BMW. Jason really knows his stuff. More

Never had a bad experience here. The service center is awesome at this dealership. The techs and service advisors explain everything so it's easy to explain and the whole crew who bri The service center is awesome at this dealership. The techs and service advisors explain everything so it's easy to explain and the whole crew who bring the car into the back and wash your vehicle did a great job. My X5M always looks and runs awesome after I'm done at the dealer. More

Service Dept I am on my second brand new BMW an X5 and now an X6. No matter when I call to make a service appointment Tina is very polite and she always accomandat I am on my second brand new BMW an X5 and now an X6. No matter when I call to make a service appointment Tina is very polite and she always accomandates my needs. She goes out of her way to pick up where someone else has left off and always with a smile. With the service that I get there from Tina I will stay with the BMW dealer in West Springfield. More

Fantastic SERVICE Great service -- always have a rental -- BEST SERVICE ADVISOR JASON PAOLETTA-- "ALWAYS" friendly, helpful -- I leave their feeling he has my best inte Great service -- always have a rental -- BEST SERVICE ADVISOR JASON PAOLETTA-- "ALWAYS" friendly, helpful -- I leave their feeling he has my best interest at heart -- Great PR employee !!!!!! MIRANDA Is also wonderful !!! D L --BELCHERTOWN More

Great experience in car buying Bryce Piemonte was great experience. He explained everything clearly and there was no pressure. He spoke directly to me and not my husband which is n Bryce Piemonte was great experience. He explained everything clearly and there was no pressure. He spoke directly to me and not my husband which is not usually the case with car salesmen. I was impressed. I would highly recommend him. More

terrible service experience. Our truck was brought in for service due to a check engine light. we knew what the problem was and asked for that issue to be fixed specifically. af Our truck was brought in for service due to a check engine light. we knew what the problem was and asked for that issue to be fixed specifically. after being told we needed a second diagnostic test which proved nothing, they told us that we had a damaged engine. refused to perform work that was requested. we told that they needed to do "exploatory surgery" to determine what was wrong and that we needed 5,500.00 for a new engine. They were rude and extremely unprofessional throughout the who process. Manager even was bold enough to say that we "couldn't accept that our engine was damaged. Took our truck to Hartford, they accessed the situation and fixed the problem immediately for under $1,000.00 and our engine was perfectly fine. Will never go to West Springfield again. More

Bryce Piemonte is the GUY to go to at BMW West Springfield Came in interested on getting a Certified Pre-Owned BMW 3 Series since I would be graduating in May 2017. After looking at so many options, Bryce help Came in interested on getting a Certified Pre-Owned BMW 3 Series since I would be graduating in May 2017. After looking at so many options, Bryce help me choose the right car for me and gave me lots of great information and why I should go with the 3 Series. He is a great salesman and would recommend any college student to him that is looking for a BMW! More

Great sales experience I recently purchased 2017 BMW X1 and got excellent customer service from Bryce Piemonte.He was very friendly and helpful, and followed up with me af I recently purchased 2017 BMW X1 and got excellent customer service from Bryce Piemonte.He was very friendly and helpful, and followed up with me after the deal. I love the car of course! This is my first time buying BMW so I hope for a great experience with the dealership in the future as well. More

Excellent service that is consistently above and beyond Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my Fantastic service. A dealer isn't just about the sales experience; it's also about how they keep you happy after the sale. I had an issue with my 335i that was never before seen by myself (an automotive broker) or the service department. After changing plugs and coils (by myself and a master mechanic with whom I regularly work), the idle went to 6500 rpm. The team at Gengras methodically hunted down the issue. They kept me updated daily and provided a loaner while my car was being worked on. They were beyond friendly and always answered any questions or concerns I had. They went above and beyond for me and my car going so far as to talk directly to the engineering team at BMW in Germany so they could remote diagnose the issue. When I got my car back all the issues were corrected and it now drives like a new car. I have had hundreds of service appointments over my 30 years of car ownership and this service department is professional, friendly, easy to work with, and goes above and beyond consistently for even the slightest concern. I cannot recommend them any more highly. A huge thank you to my warrior service advisor Joshua M and my technician and miracle worker Alan. You have a customer for life. More

Courteous, Professional and Exceptional Service! Best of the best! Top rate, courteous and professional service. This group is just a pleasure to deal with and help make it easier to take care of you Best of the best! Top rate, courteous and professional service. This group is just a pleasure to deal with and help make it easier to take care of your car. Can't say enough ..... More