Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Springfield
West Springfield, MA
193 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 193 reviews
July 19, 2022
This dealership has not only has the worst customer service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks service, they are outright liars. My vehicle was kept for 30 days. I closely monitored my vehicle via GPS. It sat in the parking lot for two weeks without being touched. Next it was in the shop area for a day and then at someone’s home in Westfield MA 8 Modena Circle. Driving a vehicle that supposedly was undergoing extensive repairs. I already know they did not perform the tasks that are stated on the work order, as I’ve had another mechanic confirm this. I have the GPS records showing the location of my car at their home in Westfield. I am contacting a lawyer and I’m going to sue this dealership for fraud. More
by Str8 forward
Employees Worked With
Liz Escobar, Jason Paoletta, Edwin Torres, Bryce Piemonte, Justin Isenburg
May 13, 2022
The saleswoman was wonderful but the General Manager was clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance. clearly a sexist. He spoke to me like I was a child. When I questioned him on his numbers he gave me a lecture about finance. More
by Mooky
Employees Worked With
Nicole Mercier
November 11, 2021
This is one of the best dealerships around. We usually deal with this awesome guy Christopher. But the last time we came in I was so excited to see my old sales person Vinny had transferred there and is deal with this awesome guy Christopher. But the last time we came in I was so excited to see my old sales person Vinny had transferred there and is now a manager….I couldn’t be happier to have these two amazing employees working to ensure their clients get the best experience ever. More
by Ant2323
Employees Worked With
Christopher Frois, Vin Ballesteros, Job Pimentel, Jerome Ballesteros
June 02, 2021
Watch your back with this outfit! We brought our leased vehicle back and turned it in. We got charged for two worn tires. The problem is we took the original tires off when we took delivery. They sat, in b vehicle back and turned it in. We got charged for two worn tires. The problem is we took the original tires off when we took delivery. They sat, in bags, in our garage until we put them back on when we returned the vehicle. We will never consider doing business with this dealer again! More
by john.c.rhoades
Employees Worked With
Can't remember the names! I don't want to!
May 05, 2021
Jason this morning was very welcoming and made my process very easy with getting my car in for detail this morning. I was in an out in 5 minutes and my shuttle was waiting for me outside. Very impressed. Wil very easy with getting my car in for detail this morning. I was in an out in 5 minutes and my shuttle was waiting for me outside. Very impressed. Will definitely do my next services at BMW of West Springfield. More
by zelmallah
Employees Worked With
Jason Paoletta
March 06, 2021
Just had my wife's X3 in for service and just wanted to thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people thank Jason for addressing my concerns,explaining the repair and made the appointment enjoyable.Gingras BMW is a better dealership because of people like him. More
by billws
Employees Worked With
The receptionist that handled my rental was friendly, pleasant and professional, Jason Paoletta
March 03, 2021
Just visited BMW of W Springfield to search for a replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He replacement vehicle for my wife. Bryce Piemonte greeted the both of us in the showroom. We describe what she was looking for in her next vehicle. He walked us through the lot to show us various models. She selected the 330I after test driving it. Bryce was very helpful in answering any questions we had. He worked for us to get the best deal on our trade and the bottom line on the 330I. Upon delivery 2 days later, he was very thorough in explaining everything the car had to offer. No pressure sale and very comfortable to speak and deal with. I personally would go back to this dealership and work with Bryce. Top notched!! More
by Bpiq
Employees Worked With
Bryce Piemonte
June 21, 2020
Sloppy service work and poor customer service. Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must ha Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must have lost my number/email. Found loose engine components /engine trim cover askew upon opening hood. I am taking to another dealership to have checked out. Also contacting BMW USA Will never return More
by mikel
Employees Worked With
Erica Gianelli
May 27, 2020
Erica was very kind and informative throughout the buying process. Even through the pandemic, we were able to come in and test drive the car. The finance team was very helpful in getting me approved and all process. Even through the pandemic, we were able to come in and test drive the car. The finance team was very helpful in getting me approved and all the numbers were accurate and described in a comforting manner. Thanks BMW! More
by Zbaby15
Employees Worked With
Erica, Zach, & Finance manager
February 11, 2020
Save yourself a ton of money and do not go here!! I brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the parking lot the whole entire time and then when I called and said something about the fact that my car hadn’t even been brought into the service bay to be looked at they then pulled in around mabye 20 minutes and brought it out washed and vacuumed and charge me $175 and wrote up a report that said they found nothing related to my concern but they recommend that I change those part and that part I went to another top-of-the-line mechanic who Only charged me $99 for the hour and that was a specialty import car mechanic and they told me what was wrong w my car!! these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up the people were just downright rude took my money and told me nothing!!only charged me $99 for the hour and that was a specialty import car mechanic these people did absolutely nothing when I thought that they were my last hope and I thought that if nobody else in the world could figure out what was wrong with my car of course BMW would be able to figure it out right? Absolutely not I pushed my car to go all the way to West Springfield when it was acting up and the people were just downright rude took my money and told me nothing!! Worst experience ever!! More
by Amberjudd86
Employees Worked With
A few different salesman/mechanics
