BMW of West Springfield

Buying a BMW has been something I have always looked forward to. I recently came to BMW of West Springfield to look into buying a CPO BMW despite being stuck in a lease with another auto manufacturer. forward to. I recently came to BMW of West Springfield to look into buying a CPO BMW despite being stuck in a lease with another auto manufacturer. Tony sat down with me and we reviewed all options in terms of getting rid of my current car and into the vehicle I had inquired about. All the numbers were presented to me and I felt that they truly had my best interests in mind before proceeding with any deal. When it came time to make the deal, both Tony and Norm worked with me to come up with a number I could afford and worked tirelessly with the finance department to get me the finance rate I desired. Overall it was a wonderful experience and I would not hesitate to purchase another vehicle from Tony and Gengras BMW. More

Best experience I've ever had with a dealership! I will be a BMW west Springfield customer for life! We were not harrassed by a salesperson the moment we arrived. We had to go in and ask for help( truly li be a BMW west Springfield customer for life! We were not harrassed by a salesperson the moment we arrived. We had to go in and ask for help( truly liked that) it's the way the building is situated in respect to used car lot- the salespeople can't see us. Even though, this may upset some, I liked having to ask for help. Michael was excellent and handled a problem I had with the car, no questions asked. He spoke with a mechanic and mechanic confirmed my thoughts. They took care of the problem. MGM, the general manager who we signed papers with, went out of her way to explain everything to us. She, too, was very professional. More

Buying a new car is not high on my list of favorite things to do. The reason is simple. I's not spending the money for the purchase as you might think. It's the high pressure sales people that give me things to do. The reason is simple. I's not spending the money for the purchase as you might think. It's the high pressure sales people that give me a feeling that they can't be trusted. Jason changed that for us. He was friendly, informative and was patient as my wife and I tried to figure out which model was right for us. We test drove a number of models and never once did we feel rushed to make a decision or finalize a deal. He did things at a pace that allowed us to make the right decision. I would highly recommend And V and the BMW of west Springfield Dealership! More

Gualter continues to do a great job selling BMW's. I have purchased 3 new BMW's over the past few years and he has taken great care of me each time. Kevin the general manager has also done a great job with m purchased 3 new BMW's over the past few years and he has taken great care of me each time. Kevin the general manager has also done a great job with making sure the customer service is the best it can be all around the dealership. I highly recommend BMW of West Springfield and Gualter as your salesperson. Eric Curran More

I was met by the salesperson Tony Quinterio in BMW of West Springfield, Ma. Tony was couteous and helpful in assisting me. This was my first visit to a BMW dealer and Tony, who is extremely knowledgeabl West Springfield, Ma. Tony was couteous and helpful in assisting me. This was my first visit to a BMW dealer and Tony, who is extremely knowledgeable, explained every thing I might want to know about a BMW and more. When I explained that I was not buying immediately he continued to assist me until I had no further questions, even though there were other customers needing his assistance. I would recommend BMW of West Springfield to everyone. More

Wallter did an outstanding job of presenting me with the choices on my X5. He was patient, courteous and above all fair with the deal. We worked through the needs, wants and most importantly, the expectat choices on my X5. He was patient, courteous and above all fair with the deal. We worked through the needs, wants and most importantly, the expectations I had for the vehicle and settled on a deal. Once concluded, he followed up with prompt delivery. I have purchased several vehicles from BMW of West Springfield and each experience has been comfortable and fair. More

I was met by the salesperson Tony Quinterio in BMW of West Springfield, Ma. Tony was couteous and helpful in assisting me in narrowing down a new model that would fit my needs and my financial situation. West Springfield, Ma. Tony was couteous and helpful in assisting me in narrowing down a new model that would fit my needs and my financial situation. I was trading in my 2010 Audi A4, and Tony gave me a fair firgure for the trade, unusual for most dealers who usually start at the very bottom. We were still a little off from the final numbers I was thinking, and Tony Called his sales manager, Andy Visilio over. Soon, with some compromise from both ends, we reached an agreement on both sides. Tony and Andy worked hard to meet me at a place I was comfortable making a deal. Later, Kim in financing got me financed and the deal was done. I was looking to pick the car up the upcoming Friday. It was Tony's day off, but he knew I wanted the car for the weekend. He had the other salesman, Jason, prep the car and have it ready for me on Friday. The service was great, as well as the price and the trade value on my former car. I would recommend BMW of West Springfield to everyone. More

I have worked with Gualter on several deals and he has helped others in my office. I purchased an x5 from him and two of my partner have done 5 series with him also. He helped me locate a gl550 got my wi helped others in my office. I purchased an x5 from him and two of my partner have done 5 series with him also. He helped me locate a gl550 got my wife at another dealership. He is the man you want to talk to over there. More

Honest, fair, really knows product line, I' buy there again! Tony was great! Their used cars were perfect, we had been shopping for weeks at other dealers and tested a lot of junk. Their cars are truely again! Tony was great! Their used cars were perfect, we had been shopping for weeks at other dealers and tested a lot of junk. Their cars are truely certified. They made the sale to us on just that. Truely no pressure to buy at all, between our sales cunsultant and quality we purchased there. More

First time buying a car from BMW of west springfield. I First time buying a car from BMW of west springfield. I had pleasant experience with the sales personell and I'm happy with my car. I'm also pleased First time buying a car from BMW of west springfield. I had pleasant experience with the sales personell and I'm happy with my car. I'm also pleased with customer service and overall experience. More