BMW of West Springfield

Best part, since Tony lives in same town, he picked up our car for some work that needed to be done for our car, and it was dropped back off, hours later. Now that is great customer service. our car for some work that needed to be done for our car, and it was dropped back off, hours later. Now that is great customer service. More

Had a BMW in 2008..loved it. Wanted a convertible this time and the 335i was perfect. I would have liked if it had some more of the features that the 5 series had like heads up. The parking "camera" is n time and the 335i was perfect. I would have liked if it had some more of the features that the 5 series had like heads up. The parking "camera" is not up to par with other cars I owned..I have to let you know that it is a disappointment. Seems aniquated. My overall experience was very good..no complaints. More

Quick and easy , no hassle! That's the way it always should be! I walked in and told them what I wanted and they delivered without nickel and dining me! should be! I walked in and told them what I wanted and they delivered without nickel and dining me! More

The staff was attentive to our needs, friendly, and respectful, in addition to offering competitive prices, excellent selection and value. Gengras BMW rates as one of our overall best car-buying experi respectful, in addition to offering competitive prices, excellent selection and value. Gengras BMW rates as one of our overall best car-buying experiences! More

I felt the length of time it took to take care os issues was valid since it seems a quality job was done. Never felt rushed at the dealership and always was satisfied with results. was valid since it seems a quality job was done. Never felt rushed at the dealership and always was satisfied with results. More

Mike Tirrel was an absolute pleasure to work with. His effervescent personality, attentiveness and product knowledge were unparalelled. The overall experience was fabulous. I would highly recommend this effervescent personality, attentiveness and product knowledge were unparalelled. The overall experience was fabulous. I would highly recommend this dealership and Mike in particular. More

Connie was very helpful and friendly. She explained the process very well and handled both the drop off and pick up processes very well. One issue was not completely resolved and a service rep went for process very well and handled both the drop off and pick up processes very well. One issue was not completely resolved and a service rep went for a test ride with me to attempt to replicate problem. The problem was not observed but I appreciated the effort. Very satisfactory experience. More

Very poor follow through from the sales associate. Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of driving my new BMW, which I emailed to the sales associate. He told me he would get me answers but never followed through. I would use this dealership again, but would choose a different sales associate. More

Pleasant and knowledgeable staff, nice modern dealership facility, easy drive-in drop off, free loaner car, done on time, and free factory service for the first 4 years. What else can you ask for? facility, easy drive-in drop off, free loaner car, done on time, and free factory service for the first 4 years. What else can you ask for? More