BMW of West Springfield

I was actively engaged in purchasing; I called the day before and left a message for the Salesperson in the early morning, and I also contacted the General Manager in the afternoon, but no one got back to before and left a message for the Salesperson in the early morning, and I also contacted the General Manager in the afternoon, but no one got back to me. Finally, I received a call from the salesperson the next day who answered my questions, and I said OK, what are the next steps I am interested in purchasing? I gave them my trade-in information, and they called the bank for a payoff and said they would e-mail the numbers. A few hours later, I inquired about the final numbers and was told that someone was there actively pursuing the same car, and the numbers had not been put together yet. And they will let me know once they leave. Is this how this dealer treats potential new customers? Funny, when I went to a test drive, they asked me how they could earn my business. That's not the way to do it. Stay far, far away from this one! No respect! More

I had a great experience at BMW of West Springfield! The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HI The staff was welcoming, knowledgeable, and made the car-buying process seamless. I felt valued, never rushed, and all my questions were answered. HIGHLY recommend for anyone looking for a BMW! I didn’t see it before, but they just finished a remodel, and it’s easily the nicest, most modern BMW dealership I’ve been to. Special thank you to Jerome, Gezim, and Bryce! More

I’m given the dealer one star again to the area of service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment af service department what horrible service I’m make appointment for 1 pm I’m bring my car for small problem they are going to cancel my appointment after few minutes arguments they told me I have to wait 3 hours I’m very disappointed because I’m spend almost 80.000 dollar an 2car for my wife and my daughter I’m very disappointed i hope that department do something better More

Bad customer service and the services area bad experience for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service for my wife I’m make appointment for 1pm hours past 2.30 nothing happens my wife get frustrated and left never get the service More

An excellent dealership and one of the best BMW dealers in the Northeast with whom I have dealt. Jason Gunn is an outstanding General Sales Manager: he dealt with me in a genuinely engaging manner, asked p in the Northeast with whom I have dealt. Jason Gunn is an outstanding General Sales Manager: he dealt with me in a genuinely engaging manner, asked pertinent questions and listened carefully to my answers and my own questions, and left me feeling we had struck a deal that was fair and informed. He assigned Tiago Dias as my salesman, and I was not only impressed by Tiago's friendly manner but more importantly by his very extensive knowledge of the car in which I was interested, a 2018 740e: he knew and explained a huge number of details, and I was especially impressed by his knowledge of, and enthusiasm for, hybrid and electric vehicles. I can honestly say I have never dealt with a salesman--or a dealership--as well versed on new technology. I've also dealt with Ed Zawacki, the Parts Manager, and he went more than the extra mile to supply me with a full spare tire kit for my new car even though the kit itself had been discontinued (he assembled all the necessary parts, in record time, and left me a very pleased and grateful customer). I can't rate the Service Department yet because I am still waiting for them to correct a few electrical problems I have had since I bought the car--typical BMW issues such as the trunk opening on its own and a defective Smart Key--but I hope to revise this review shortly if and when the issues are corrected to my satisfaction. Overall, highest marks for a dealership in which key individuals such as Jason, Tiago and Ed deliver the highest level of customer satisfaction. I recommend them without reservation to anyone interested in a new or used BMW, and especially a hybrid or electric! More

Bryce has been great to deal with. No pressure tactics and sincere in his approach to getting you into the car that fits your needs. No pressure tactics and sincere in his approach to getting you into the car that fits your needs. More

I came from new Jersey to buy from them. As advertised. Satisfied with my experience. As advertised. Satisfied with my experience. More

Worst dealer I have ever dealt with! ! Too long to get into details but they are THE WORST!!! DO NOT BUY ANYTHING FROM THIS DEALER!!! We will be contacting our Attorney!!! Unscrupulous! ! Too long to get into details but they are THE WORST!!! DO NOT BUY ANYTHING FROM THIS DEALER!!! We will be contacting our Attorney!!! Unscrupulous!!! Lies and illegal practices!!!! More

I always have an unpleasant experience each and every time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder f time I go here. I find that they pick and choose which customers they're going to provide acceptable customer service to while making the remainder feel inadequate and uncomfortable. I have been going there for over 5 years & unfortunately there is no other BMW service center in my local area. I have never received a coupon, car wash voucher, complimentary key chain, or even have my fluids topped off on service visit. In talking to other customers I became aware that they do receive these types of service as well as pleasant attitudes while I constantly received the opposite. And speaking to my peers that also have BMWs they have found alternatives to going to the specific dealership to service their vehicle because of the way the staff interacts and treats most customers especially if you are not a older Caucasian male from what i observed.. More