BMW of West Houston

I dropped my car for 3 recalls to be fixed it took 7 hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not availab hours and Bradley service advisor said it’s all done and ready when I went to pick it up he said the airbag recall not fixed because it’s not available no communication at alls or apologies, they called me after 2 weeks they said come for service for the recall I dropped at 8:40 until 4pm no text or call or update so I tried to reach Mr Bradley but no answer and I left message with service representative for him to call back never he did, I got message the car not pulled in yet at 3:47 so after 7 hours then 3 minutes your car is ready !!! It’s unprofessional and unacceptable service I didn’t complain on the first time because I said it’s okay maybe he is new but it’s seems that’s his level of attitude and customer service very disappointed . More

Great atmosphere and attention to customer. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. Chris Blair has been excellent providing proper advice with no pressure or rushing during the whole process. More

This dealership was amazing to work with very friendly and chris Blair was my salesman would 100% recommend to anyone looking for a car :) and chris Blair was my salesman would 100% recommend to anyone looking for a car :) More

I would recommend BMW of West Houston if you’re looking for hassle-free service with knowledgeable and friendly staff. We had a great experience from start to final signatures! for hassle-free service with knowledgeable and friendly staff. We had a great experience from start to final signatures! More

Another great experience with Angelo in sales. Angelo always gives me options and enough time to make my decision without the typical pressure sales techniques. I'm very grateful to Angelo and the Angelo always gives me options and enough time to make my decision without the typical pressure sales techniques. I'm very grateful to Angelo and the rest of BMW West Houston for making the experience for me exciting, especially since this vehicle was for my daughter, ribbons and pictures as well, awesome. More

Best experience ever and I will recommend to everyone I know.very smooth and easy Thank you so much know.very smooth and easy Thank you so much More

Best dealership ever and the people are fantastic especially my salesman and finance person you want a great deal dealing with great people visit BMW West Houston!!! especially my salesman and finance person you want a great deal dealing with great people visit BMW West Houston!!! More

Great experience with recent purchase. Our sales rep Baba was exceptional. He was responsive and went the proverbial extra mile to find a a bmw that matched our exact preferences. Furthe Our sales rep Baba was exceptional. He was responsive and went the proverbial extra mile to find a a bmw that matched our exact preferences. Furthermore, he was able to get the vehicle transferred and delivery ready on time as promised. The numbers we were quoted were honored without any last minute surprises. The finance manager Cory was most professional and efficiently completed the purchase process while politely answering our questions. Thanks to Baba and Cory for everything, we are comfortable to refer friends and family to these gentlemen for a BMW. More

Finance officer was pretty informative. Salesman was very polite and attentive but he didn’t know much about the details of the vehicle. Overall enjoyed my experience. Salesman was very polite and attentive but he didn’t know much about the details of the vehicle. Overall enjoyed my experience. More

Great job by salesman Massine! Very attentive and stayed on top of the transaction thru the entire process. Very attentive and stayed on top of the transaction thru the entire process. More