BMW of West Houston

Lack of customer service and response when trying to buy car We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as o We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as our sales rep. He gave us a whole talk about how he was the most passionate person at that dealership and would help us out. We were hoping for a lower price, and he came back saying there was no budge room (although looking back, we're not even sure he took our proposed offer to the manager) and that he would notify us if the price went down. He also told us he would get back to us the next day (Friday) regarding what financing deals were available. He didn't get back to us. Saturday he notified us that the price went down $1000, but we were out of town. Monday early afternoon we called him again saying we were interested in getting the car, to let us know if it was available, and if any deals could be made. We asked him to call us whether the price was negotiable or not so that we could arrange for childcare and come in Monday night. We never heard from him. Tuesday we called the pre-owned manager and found out that the car had been sold in the meantime. And we still have yet to hear from him that the car sold, when he supposedly was going to keep an eye on it for us. Crappy customer service. Empty promises. We took our business elsewhere and bought a new Porsche Cayenne S, where we were thrilled with how eager they were to respond to our inquiries and continued to follow up with us up until the purchase. More

Great Buying Experience When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didn’t plan on actually talking t When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didn’t plan on actually talking to anyone. I simply went to look at the colors I was trying to decide between. We ended up meeting Minh Nguyen that day and he was great to work with. He was extremely courteous and very professional. We ended up taking a test drive and I knew when I was ready that I wanted to work with him. Over the next few weeks, I went to Advantage and Momentum on 59 South to shop price. Neither of those dealers came close to offering what Minh and Momentum BMW West did. MBM gave us the best price, by FAR, and the customer service was amazing. After I ordered my car, we went back two days later to order a BMW for my husband. Throughout the different interactions at Momentum BMW West, I can’t say enough about their entire staff. Everyone there was very friendly and willing to help in any way. I HIGHLY recommend calling Minh if you’re in the market for a BMW. You won’t be disappointed. More

If you need service check out Mommentum BMW West, brought my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. More

This man was AWESOME! I've bought many cars and trucks, but this experience with David Tubbs was the best I've ever experienced. He is very knowledgable about the car I bought and very helpful abou trucks, but this experience with David Tubbs was the best I've ever experienced. He is very knowledgable about the car I bought and very helpful about the features. I have recommended several of my friends to him. David Tubbs, in opinion is "The Man" he sold me a car, without the "salesman" pitch. I affirmatively will buy my cars from now on from David. More

I came into this dealership after my car was totaled and had no idea what direction to go. My salesperson, David Tubbs, was great!! He took time to analyze what I liked, what my needs were, and he helped me had no idea what direction to go. My salesperson, David Tubbs, was great!! He took time to analyze what I liked, what my needs were, and he helped me pick a wonderful car. The time I spent, the price I paid and just the overall care and concern and the knowledge of the sales rep was definitely a plus. I have recommended this dealership and sales rep several times to my friends and family and have never been disappointed More

Khalil was great, I tried contacting the same dealer three times before I finally got a hold of him that would respond to me and was more than willing to work with me from Austin. He would be the only o three times before I finally got a hold of him that would respond to me and was more than willing to work with me from Austin. He would be the only one I would recomend, along with the finance guy I worked with. Other than that the customer service called three times and promised me they would have someone contact me and never did, if it wasnt for me REALLY wanting this car I still would never have got the phone call back. Khalil was WONDERFUL!!! More

After having a terrible experience with Advantage BMW Midtown (see posted review) I contacted Minh Nguyen over at Momentum West, I explained our situation and he along with his finance team was able to g Midtown (see posted review) I contacted Minh Nguyen over at Momentum West, I explained our situation and he along with his finance team was able to get us out of our originally leased 531i and into a beautifully loaded X5; additionally we traded our Infiniti M37s and leased a 135is. We received extremely fair trade $ for both vehicles and excellent prices on the new vehicles. Momentum BMW West is fair and honest; if your looking for a new BMW see Minh Nguyen he will take care of you! More

I bought my pre-owned BMW M5 from Momentum BMW West in 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to k 2009, along with an extended warranty. Until recently, my car had always been serviced at this dealership. I did not mind paying the higher cost to keep my car running properly and I trusted Momentum BMW West to ensure my M5 was serviced properly and in a professional manner. Initially, things went pretty well, but there came a time when the car began to have a recurring problem with increased emissions, which started at about 70k miles. The increased emissions fault code would appear and then disappear. Whenever the light came on, I would take the car to Momentum within ONE day. Between 70k and 81k miles, I brought my car to Momentum’s service department numerous times regarding this same recurring problem and voiced my frustration with the issue. They assured me on every occasion they would get the problem resolved. I became somewhat frustrated with my service advisor regarding the numbers of occurrences associated with this particular problem and their failure to repair the problem. On one occurrence, Momentum changed the CO2 sensors at 78k miles, at the cost to me of several hundred dollars. But, the problem returned soon afterwards, which suggested to me that they had not properly diagnosed and repaired the problem at all. I continued to bring my car back to them on numerous occasions regarding this issue. Then, at 81k miles, they told me that ONE of the catalytic converters needed to be replaced. Up to that point, they had never mentioned anything to me about any potential problems regarding the catalytic converters. They explained to me that had the problem been diagnosed prior to 80k miles, replacement of the catalytic converter would have been covered under a warranty. Since the car had 81k miles, the replacement would cost me several thousand dollars. I was quite upset that their service department failed to diagnose the problem within the 80k mile warranty period. I voiced my disappointment in the manner in which this problem had been handled. The service manager then told me he would look to see if there was something they could do to lessen the expense. It took several weeks and numerous emails and phone calls before they got back to me, but they offered to absorb some of the cost to replace one converter. I was not satisfied with their offer. They declined any negotiation on their offer and then simply stopped responding to my attempts to contact them. They absolutely stopped returning my calls and my emails. I then took my car to their sister BMW dealership, located on Hwy 59. Momentum Southwest took a look at the car and diagnosed that BOTH converters needed to be replaced at a retail cost of more than $13,000. They offered a reduced price of $8,500. They explained that Momentum BMW West not only misdiagnosed the problem, but did not provide me with the correct catalytic replacement requirements. I then took my car to yet another repair shop (not a dealership), which specializes in BMW repair. Their mechanics also diagnosed both converters needed to be replaced. I then went back to Momentum BMW West, walked into the service department and spoke directly with the service manager with my findings. He agreed to take yet another look at my car. This time, they agreed BOTH converters needed to be replaced. I asked that they provide me with a reasonable offer to correct the problem. The service manager explained he would make every effort to come up with a workable solution. However not only did he not contact me again, but he refused to respond to all of my attempts to contact him by email or phone. Momentum BMW West NEVER contacted me with any offer to replace both converters. I am completely dissatisfied with the lack of professionalism I experienced at this dealership and would not recommend them to anyone. More

Absolutely not recommended. I stopped by to see an SUV Absolutely not recommended. I stopped by to see an SUV they advertised online. When I went there, the vehicle was sold already. They always list the Absolutely not recommended. I stopped by to see an SUV they advertised online. When I went there, the vehicle was sold already. They always list their vehicle on ebay. It says still available on ebay. Later that night, the same exact vehicle showed up as a new listing on ebay. I sent a message if the vehicle is available, they said it was sold but they were trying to sell me another car, completely different model from what I was looking for. I sent a message to them why the vehicle was re-listed because I knew it was already sold at the dealer ship. No answer but the listing is still there. They use bait and switch type method. Check ebay rating, their score is 73% positive feedback. Another complaint, don't expect to get a call back when you ask the sales manager to call you More