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BMW of West Houston

Katy, TX

4.8
432 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 432 reviews

September 17, 2015

Go to any dealership but this one Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started gett More

by BMWWestsucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy and Maria
September 08, 2015

Service - Poor Service My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bri More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian (sales), Jed, Cash and John (Service)
August 11, 2015

Terrible customer service all around!! I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the mai More

by Gvelasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David McCormick
June 10, 2015

L.R. Vela and BMW of West Houston Sold me a Lemon BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone More

by jr3082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
L.R. Vela
March 17, 2015

You will not be dissapointed, great hassle free experience! What an awesome experience! You usually don’t say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pa More

by MaxC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Grimm
December 30, 2014

PRICE GOUGING AND ERRONEOUS REPAIRS!! I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not availa More

by reginagarcia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure, Young man who sat on the front row of desks
November 24, 2014

Lack of customer service and response when trying to buy car We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as o More

by michimonki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Brown
September 17, 2014

Great Buying Experience When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didn’t plan on actually talking t More

by texaswaverunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Minh Nguyen, Mazhar Abbas
June 09, 2014

You gotta check this before you go to this dearlership Vincent Lavelle Brown this guys from used car was the worst ever in my life. DO not ever even thinking about buying car form this guy. He's not re More

by hschoi22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Lavelle Brown
Jun 13, 2014 -

BMW of West Houston responded

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September 26, 2013

If you need service check out Mommentum BMW West, brought my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. More

by Korbinrox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kalvert