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BMW of West Houston
Katy, TX
401 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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December 14, 2010
Sales: Dealership was very difficult to work with. Saw Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO pr Sales: Dealership was very difficult to work with. Saw a car on their lot that I liked and the salesman said it only needed to go through the CPO process and he could sell it to me. Ended up taking almost a week. Must not have needed the sale. I was then given a somewhat low offer for my trade in and they refused to budge on price. I would have gladly gone elsewhere, but I wanted a manual transmission, and this was one of maybe 6 in all of Houston! Service: Right off the bat, the iPod cable to integrate my iPod with IDrive didn't work. I was told that even though they sold me the car with the cable, it was installed at a BMW dealer, the parts used were from BMW, and the car had passed CPO inspection, the repair for the cable would be $300, all for an hour of reprogramming. And this was on my second or third trip to the dealership to have this repair done, each time with a different service advisor, who knew nothing about the vehicle history and had to run his own checks. I ended up taking it to another dealership who fixed the problem under warranty without any argument. The other issue I had was a brake squeal. Three times I took it to this dealership, and each time I ended up waiting over 3 hours just to be told they couldn't hear the noise. I took it to the dealership I go to now, and they fixed the squeal and replaced the brakes without hesitation. Also, they were always very reluctant to give me loaner cars. The dealership I take my car to now gives them out like they're going out of style. There are so many BMW dealers in the Houston area, you'd have to be a masochist to use this one. More
by mattshaver
Employees Worked With
Nam, Larry
