BMW of West Houston

Didn't responde after service request This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don' This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don't want you here... never had an experience like that! More

Poor Financial Department As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been le As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been less than satisfactory and after calling and leaving five messages for Lourdes, none of my calls were returned. They were dishonest, rude, and avoided our questions. The paperwork was sloppy, and rushed. we still have not received our plates after 4 weeks. If you're looking for a great car, and exceptional customer service, ADVANTAGE BMW-Houston/Midtown is for you! More

BMW West Houston is a SCAM I always used to think that buying a new car was a fun and empowering experience until I met Jennifer Ocampo at BMW of West Houston. My experience wit I always used to think that buying a new car was a fun and empowering experience until I met Jennifer Ocampo at BMW of West Houston. My experience with her and the branch manager was filled with deception, lies, and many disappointments. My fiancée and I found a car we liked online, called Jennifer, and arranged a test drive. She stated to us that the car was having the wheels repaired and that the noise the breaks were making would be fixed after that. We loved the car and began the finance process through our bank. She called the next day to say the wheels had been fixed. Therefore, we made the three hour drive back to the dealership to find that the car was making the exact same noise.. Jennifer stated she was somehow misinformed about what all was being repaired, but that she would have it done the following Monday. She stated that to secure the car we needed all the paperwork to go through with the bank, so we did that on Friday with plans to pick up the car the following Monday. All the while Jennifer continued to pressure us into not financing through our bank, and to finance through BMW, which we were adamant we did not want to do. However, she repeatedly and quite rudely continued to pressure us until the whole family was uncomfortable with her persistence and my mother-in-law finally told her to stop asking. Monday morning we got a call from Jennifer stating that the sound wasn't fixed because "that's just the sound some brakes make." My fiancée asked for a manager to call him, which he did, and my fiancée explained the sound, which is definitely not normal. The manager said he would go drive the car himself to hear the noise and then call us back. The phone call from the manager never came, instead we were graced with a call from Jennifer stating that the car sold. Jennifer stated that she told us it was marked sold because she thought everything was complete but apparently there was something else that needed to be done that she was unaware of. None of this makes any sense to me. Like how could we essentially BUY the car, have it marked sold, and be on our way to pick it up when someone else buys it... Only to receive a phone call saying sorry, we sold the car don't bother coming to pick it up. There was no follow up from management, who stated he was going to drive the car then call us before we came to get it. Clearly the man leading this team has no idea how to actually run a business or manage his employees and is more intune with running a scam(see all the other fraud/scam reviews for this place). My conclusion is that one of two things happened. Either, they realized that they could not fool us into buying the car with bad breaks/rotors, and they found someone who would, or they found someone willing to finance through BMW when we would not, thus increasing their sales profits. Either way we were told that the car was marked sold for us, and then it sold on our way to pick it up. We were left with no follow through by management or by Jennifer. I would never recommend this dealership to anyone and cannot believe the lack of customer service we received when trying to spend 42k on a car. Save yourself the headache, scams, and deception... DO NOT BUY FROM BMW WEST HOUSTON More

Great experience! I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me lik I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me like I was a loyal, long-time customer and was buying a $100,000 luxury car. My truck was only a couple of days in their inventory, so it took quite a while to get in inspected and ready. LR kept me informed throughout the entire process, and even took me to lunch while I waited. I highly recommend West Houston BMW for whatever type of vehicle you are buying, and especially LR VELA. More

Offensive treatment at BMW West Houston Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inven Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inventory list to pick the car I am interested in, and had some communications with their internet sales manager prior to my visit to this dealership. I was asked to come by to check those cars that I previously inquired about. So I did. But only being told by the sales associate not to come here with the list of six cars. I already discussed about those six cars with his sales manager and explain why I am interested over phone and emails. Nothing was communicated to the sales associate at the showroom. I was told by the sales assistant to come here with only one or two cars at most to check after enough studying the cars I want. He even made offensive comments including his response to my question related with discount possibly different from car to car. To make the story short, after listening to his complaints and waiting for hour and a half, I became tired and left this dealership with not being able to see even one single car from the list. I was told some cars were not available and he eventually did not come back while I was left alone at their show room, just waiting. Obviously to him, his time was a lot more important than mine. Unexpectedly unpleasant experience at BMW West Houston. I wish you have a decent BMW dealership which can treat customers not as bad as this car dealer. BMW North America should better manage their qualities of services offered by BMW West Houston. More

Service Center DOES NOT DO THEIR JOB I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard an I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop. BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME More

Lies, half truths and shady practices I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I a I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I asked if there was anything that would preclude me from driving it back across the country. They said no. They had replaced the tires and everything else was good. I also asked if there was any scratches, or nicks that were not clear in the photographs. Again I was told no. When I arrived, the front lower bumper was broken. This was not clear in the photos and I would certainly have expected it to be mentioned when I asked about paint imperfections. So, I still purchased the car knowing that I would be out of pocket several hundred dollars to replace it. During the sales process they kept pushing their wheel and tire warranty. I mean REALLY pushing it. I didn't purchase it since these are almost always a waste of money. In this case they wanted me to buy it because they ALREADY KNEW THE WHEELS WERE BENT. The big issue became apparent several miles down the road once the road became smoother. There was a vibration that felt like the wheels were improperly balanced. No big deal, so I pull in to a Discount Tire shop to have them balanced. Turns out they were already perfectly balanced, AND BENT. There is NO way that they would have been perfectly balanced if they had been bent after the new tires were mounted and balanced. So BMW of West Houston clearly balance the bent wheels when the put on the new tires. Since the bend was on the inside, it wasn't visible and they decided I'd be miles away before I noticed due to the bad roads around the dealership. After contacting them, they first tried to blame me. "I must have run over something". I didn't. Then after I pushed the issue, they asked how much it would be to get them straitened. I spent the time to take the wheels to 2 different wheel repair places. They couldn't be repaired. So I had to purchase 2 new wheels, so now I'm out of pocket more than $2000. I contacted them to let them know, the sales guy "had to ask his manager" and after that they stopped responding. So regard this dealership as shady. STAY FAR AWAY. It isn't worth it More