BMW of West Houston

L.R. Vela and BMW of West Houston Sold me a Lemon BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone BMW of West Houston salesmen and the actual dealer are thieves. I was reassured several times by L.R. Vela that the used BMW I was purchasing had gone through a thorough inspection. I asked if I could get someone to inspect the car before purchasing. However, the Mr. Vela stated that their mechanics had done a thorough inspection of the car and there was no need. Additionally, he added that the car was safe to drive and in good working condition because the dealership could not sell a car that was not safe to drive and working. Three weeks after purchasing the car, the transmission went out. I had only driven the car 500 hundred miles. Most of the miles were from driving the car from Katy to Austin. I have been quoted $6,300 to fix the transmission by BMW of Austin. So basically, I spent several thousands of dollars in purchasing a large paper weight. In order to have a running car, I will need to spend several thousand dollars more. To add insult to injury, when I attempted to contact Mr. L.R. Vela about the issue so that I could at minimum receive some guidance from their service department; Mr. Vela ignored me. When I communicated that I was unhappy with my purchase and that I would need to pay an additional $6,300 to fix the car he had sold me 3 weeks earlier he just blew me off and hung up. This has been the worst car purchasing experience I have ever had. I have purchased 7 cars in my lifetime 3 of which were used prior to this one and I have never had an issue. These salesmen are thieves and so is the dealership. I would never purchase a BMW again nor would I purchase anything from BMW of West Houston. Beware if you plan on visiting BMW of West Houston. More

You will not be dissapointed, great hassle free experience! What an awesome experience! You usually don’t say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pa What an awesome experience! You usually don’t say that when buying a car, but BMW West was 5 stars. Everyone there was great. My Client Advisor, Pat Grimm, was very professional and really knows his BMW’s. You can tell there is a passion in what he’s doing. He gave me the personal attention to show me different models, and when I finally picked out the one I wanted, he made sure walk me through the car, and all it’s options. Real down to earth guy. I highly recommend him if you visit this dealership. In fact, I suggest you make this your first place to visit. The finance manager, Mazhar Abbas, was also great. I had my own financing arranged, but he was able to get me a better deal, and some extra incentives I didn’t know were available, all in effort to get me the very best deal. Very clean and modern dealership, and everyone is super friendly. More

PRICE GOUGING AND ERRONEOUS REPAIRS!! I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not availa I just had a complete comprehensive diagnostic approximately 2 week prior to having an oil change here. My normal service provide Jose was not available and the person who serviced me that day must have calculated his Christmas vacation from the two page strongly suggested recommend repairs. Out of the 6 suggestions only 2 were identified by the other dealership. More

Lack of customer service and response when trying to buy car We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as o We had a terrible experience at this dealership. We went in looking for a very particular certified pre-owned vehicle and were given Vince Brown as our sales rep. He gave us a whole talk about how he was the most passionate person at that dealership and would help us out. We were hoping for a lower price, and he came back saying there was no budge room (although looking back, we're not even sure he took our proposed offer to the manager) and that he would notify us if the price went down. He also told us he would get back to us the next day (Friday) regarding what financing deals were available. He didn't get back to us. Saturday he notified us that the price went down $1000, but we were out of town. Monday early afternoon we called him again saying we were interested in getting the car, to let us know if it was available, and if any deals could be made. We asked him to call us whether the price was negotiable or not so that we could arrange for childcare and come in Monday night. We never heard from him. Tuesday we called the pre-owned manager and found out that the car had been sold in the meantime. And we still have yet to hear from him that the car sold, when he supposedly was going to keep an eye on it for us. Crappy customer service. Empty promises. We took our business elsewhere and bought a new Porsche Cayenne S, where we were thrilled with how eager they were to respond to our inquiries and continued to follow up with us up until the purchase. More

Great Buying Experience When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didn’t plan on actually talking t When I decided to purchase my new BMW I went to three different dealerships. I started out at Momentum BMW West but didn’t plan on actually talking to anyone. I simply went to look at the colors I was trying to decide between. We ended up meeting Minh Nguyen that day and he was great to work with. He was extremely courteous and very professional. We ended up taking a test drive and I knew when I was ready that I wanted to work with him. Over the next few weeks, I went to Advantage and Momentum on 59 South to shop price. Neither of those dealers came close to offering what Minh and Momentum BMW West did. MBM gave us the best price, by FAR, and the customer service was amazing. After I ordered my car, we went back two days later to order a BMW for my husband. Throughout the different interactions at Momentum BMW West, I can’t say enough about their entire staff. Everyone there was very friendly and willing to help in any way. I HIGHLY recommend calling Minh if you’re in the market for a BMW. You won’t be disappointed. More

If you need service check out Mommentum BMW West, brought my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. my M3 in and dealt with Chris Kalvert the gentleman know his M cars! He kept his time promise and even got me a loaner car in a pinch. More

This man was AWESOME! I've bought many cars and trucks, but this experience with David Tubbs was the best I've ever experienced. He is very knowledgable about the car I bought and very helpful abou trucks, but this experience with David Tubbs was the best I've ever experienced. He is very knowledgable about the car I bought and very helpful about the features. I have recommended several of my friends to him. David Tubbs, in opinion is "The Man" he sold me a car, without the "salesman" pitch. I affirmatively will buy my cars from now on from David. More

I came into this dealership after my car was totaled and had no idea what direction to go. My salesperson, David Tubbs, was great!! He took time to analyze what I liked, what my needs were, and he helped me had no idea what direction to go. My salesperson, David Tubbs, was great!! He took time to analyze what I liked, what my needs were, and he helped me pick a wonderful car. The time I spent, the price I paid and just the overall care and concern and the knowledge of the sales rep was definitely a plus. I have recommended this dealership and sales rep several times to my friends and family and have never been disappointed More

Khalil was great, I tried contacting the same dealer three times before I finally got a hold of him that would respond to me and was more than willing to work with me from Austin. He would be the only o three times before I finally got a hold of him that would respond to me and was more than willing to work with me from Austin. He would be the only one I would recomend, along with the finance guy I worked with. Other than that the customer service called three times and promised me they would have someone contact me and never did, if it wasnt for me REALLY wanting this car I still would never have got the phone call back. Khalil was WONDERFUL!!! More