BMW of West Houston

Momentum BMW West Service - thumbs up! The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my adviso The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my advisor regarding a delay because a part needed for my BMW was coming in from Germany. I was also given a loaner vehicle during the time while waiting for the part. More

Horrible service DO NOT BUY A CAR FROM BMW WEST I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her tha I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her that I would leave negative feedback do not buy your car here or get service they are horrible when I ask for the coporate office number Maria the General manager refused and hung up the phone in my face More

New Part for My daughter We purchased a new car for my Daughter on Dec 31,2016. She was excited and was just ready to make her first purchase. This purchase went so well. I We purchased a new car for my Daughter on Dec 31,2016. She was excited and was just ready to make her first purchase. This purchase went so well. I know I said we were purchasing her a carr but it was actually her buying her first car. We just went for support. LR treated her well and showed her many models and worked with us over the 4 days we spent shopping at the dealer ship. This was our third car purchased as a family from the Dealer and we have always been treated good. The service dept knows us and calls us by our name. Give LR a call if you need a car new or used. More

Great Experience Tommy Luk is probably the best sales person I've dealt with in but a car. This will be my second BMW and the experience has been great. Thank you to B Tommy Luk is probably the best sales person I've dealt with in but a car. This will be my second BMW and the experience has been great. Thank you to BMW West and Tommy for a great car and service! More

A+ from the buying experience to the yearly maintenance I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend. More

Sales & After Service **A+++** I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with. In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales) More

Worst car buying experience...bordering on harassment. I went in on Labor Day to test drive a vehicle, briefly talked pricing and left to shop the other makes in the vehicle's class. I returned the same I went in on Labor Day to test drive a vehicle, briefly talked pricing and left to shop the other makes in the vehicle's class. I returned the same day to ask some comparison questions from the same sales person I worked with earlier, Tariq Sallaq. It was the worst experience I've ever had with a dealership regardless of whether it was a mass market or luxury brand. The aforementioned sales associate tried to cajole me into accepting the asking price by remarking that maybe I couldn't afford the car if I was concerned about pricing. He came full circle by disclosing his income (I didn't ask) and saying if he can afford it then why couldn't I. Sale person also proceeded to criticize my lifestyle choices -my mistake for accepting his invitation to make light small talk earlier in the day on the test drive? He just left after our interaction and didn't return my personal effects until prompted (ID/documentation). As I was walking leaving (I was polite and told him I wasn't ready to make a decision today but would return) he jeered loudly that I was playing a game and maybe if I was truly unhappy with something I should speak with the Owned Manager (Errol?) or lodge a complaint against him (I didn't -I was just intending on leaving amiably). His gibing was overheard by the Owned manager so I replied that "I had no complaint, and I just wanted to leave but this sales person kept tailing me and talking at my back while I was leaving." The owned manager flatly told Tariq that it was my decision. As I walked to my car Mr Sallaq followed me out and at one point even put his hand on my door and kept trying to close a sale. It was borderline harassment. More