BMW of West Houston

Offensive treatment at BMW West Houston Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inven Poorly managed BMW West Houston: BMW has to improve their service standard offered by its dealers in the US. I spent hours going through their inventory list to pick the car I am interested in, and had some communications with their internet sales manager prior to my visit to this dealership. I was asked to come by to check those cars that I previously inquired about. So I did. But only being told by the sales associate not to come here with the list of six cars. I already discussed about those six cars with his sales manager and explain why I am interested over phone and emails. Nothing was communicated to the sales associate at the showroom. I was told by the sales assistant to come here with only one or two cars at most to check after enough studying the cars I want. He even made offensive comments including his response to my question related with discount possibly different from car to car. To make the story short, after listening to his complaints and waiting for hour and a half, I became tired and left this dealership with not being able to see even one single car from the list. I was told some cars were not available and he eventually did not come back while I was left alone at their show room, just waiting. Obviously to him, his time was a lot more important than mine. Unexpectedly unpleasant experience at BMW West Houston. I wish you have a decent BMW dealership which can treat customers not as bad as this car dealer. BMW North America should better manage their qualities of services offered by BMW West Houston. More

Service Center DOES NOT DO THEIR JOB I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard an I have a 750 LI, I have been taking it to this BMW dealer for the past 1 1/2 yrs. The service i received Monday was disgusting to the BMW standard and name. They are so rude and what they consider a courtesy is not a courtesy. Jeb does not need to manage anything (Please be aware that if its free you are not expected to hold them accountable for there lack of workmanship and attention to your car). Jeb made it clear that if its a free or courtesy service and its either not done or 1/2 done... That okay because it FREE. I guess your lucky to even get it in the garage since your not paying for any service. He also informed that he has to pay his technicians so how could he pay them if we are getting a "courtesy service". I am BEYOND upset with this dealer and even though i didn't want anything for "Free" all I was asking is that they fix what they said they did when I DID "pay" for the service and I DIDNT get. I have payed thousands of dollars for "SERVICE" and clearly they have lied about what they are saying they are checking. He insisted I wanted it done for free.. I guess he couldn't see past his own ignornat ways. They have no idea that they have lost a CUSTOMER for life due to there customer service. After I spoke to Jeb I also spoke to Randy which then Diagnosed my car ( of which i still had to pay the $165 fee for his tech to look into it I guess I needed to pay his 5 hours for looking at my car like Jeb said ) and came back with $7500 Estimate or i could trade it in. After I thought this was insulting because what they said they checked the last year and half is what was causing these issues and I feel like they gave this huge estimate to then tell me to trade it in. Whats even funnier is that I asked them to just give me my car and I would be on my way... well just like every thing else at that service center it was 1/2 done they didn't even screw my engine cover (no screws ) on and they lost some kind of clamps. I then took it to the BMW on 59 and they said i didn't even need $7500 worth ( that the estimate that they gave me was ridiculous) they only said I needed a few parts and it wasn't a big deal all of that work would cost me $600, and even though I didn't get it fixed at the 59 BMW that day they didn't charge me the fee to look at my car. The amount of labor charged at the BMW WEST is a robbery. So this tells me that they just wanted to get me out of the dealership and startle me ( what a way to scare customers into paying a crazy amount when it didn't even need it.. very reputable) . This is a testament to the standard of service that they give. DO NOT GO HERE TO GET ANYTHING FIXED. You are better off going to the BMW on 59 they know what service is and they treat you with respect, courtesy and they care about your concerns. I GUESS THIS IS THE NEW BMW WEST STANDARD !! BMW has always had such a high standard of work and this is subpar, unacceptable work is beyond disappointing. I don't know that I will ever look at BMW the same. All I wanted was for them to fix what they said they checked every single time my car came to the shop. BMW OF WEST HOUSTON :: YOU ARE A DISGRACE TO THE BMW NAME More

Lies, half truths and shady practices I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I a I purchased a used car from these guys. Short story, DO NOT DO SO. Look elsewhere. The long story -- I had to fly in to pick up the car, so I asked if there was anything that would preclude me from driving it back across the country. They said no. They had replaced the tires and everything else was good. I also asked if there was any scratches, or nicks that were not clear in the photographs. Again I was told no. When I arrived, the front lower bumper was broken. This was not clear in the photos and I would certainly have expected it to be mentioned when I asked about paint imperfections. So, I still purchased the car knowing that I would be out of pocket several hundred dollars to replace it. During the sales process they kept pushing their wheel and tire warranty. I mean REALLY pushing it. I didn't purchase it since these are almost always a waste of money. In this case they wanted me to buy it because they ALREADY KNEW THE WHEELS WERE BENT. The big issue became apparent several miles down the road once the road became smoother. There was a vibration that felt like the wheels were improperly balanced. No big deal, so I pull in to a Discount Tire shop to have them balanced. Turns out they were already perfectly balanced, AND BENT. There is NO way that they would have been perfectly balanced if they had been bent after the new tires were mounted and balanced. So BMW of West Houston clearly balance the bent wheels when the put on the new tires. Since the bend was on the inside, it wasn't visible and they decided I'd be miles away before I noticed due to the bad roads around the dealership. After contacting them, they first tried to blame me. "I must have run over something". I didn't. Then after I pushed the issue, they asked how much it would be to get them straitened. I spent the time to take the wheels to 2 different wheel repair places. They couldn't be repaired. So I had to purchase 2 new wheels, so now I'm out of pocket more than $2000. I contacted them to let them know, the sales guy "had to ask his manager" and after that they stopped responding. So regard this dealership as shady. STAY FAR AWAY. It isn't worth it More

Lack of Service - Scheduled Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more ple Had a scheduled appointment that included a new tire, actually stopped by the dealership and made it in person. My service associate, though more pleasant than the previous, had to be reminded of the whole sequence just 4 days later. But he had scheduled it while I was there (presumably) as I received a reminder email. In any event, I waited 1 1/2 hours in service (the approximate estimated time for the work) to be told they were out of my tire. Incredible. A new state-of-the-art looking service facility but the personnel - not so much! More

Go to any dealership but this one Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started gett Bought a CPO 2015 BMW that had the service light on as we were driving off. They ensured us it would "go away". Of course it didn't and started getting messages that the windshield wiper fluid was low. Clearly they do not even do a simple inspection of the cars when they release them to customers. It tool over a week for the GM to get back to me. She was rude and could care less and wanted to know "what do you want us to do about it". Don't waste your time or money. More

Service - Poor Service My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bri My advice don't buy a certified car from BMW of WEST HOUSTON in KATY, TX dealership because they do not check them out. If you have a warranty and bring it in then the technicians will send you on your merrily way and tell you there is nothing wrong with your car. I only giving a one star that is not deserve because the receptionist has had to deal with my multiple phone calls. Be sure to read all the one star reviews esp. the tire reviews and the doctor's review. I bought a certified 328i in March 2015 from BMW West in Katy, TX and have taken it back 7-8 times for light malfunction, left lower wheel low tire pressure x 4, smoke coming out of exhaust and now a drive train malfunction. They told me there was nothing wrong with my car. Well after getting stuck on the road one week after they told me nothing was wrong with my tire, I took it to Discount Tires and they showed my husband that the tire was totally flat inside and couldn't hold air, so we bought another tire for my safety. Now two weeks later after car was serviced by BMW, my car is there for a drive train malfunction and his incident happen on Thursday morning 9/3/2015 at approximate 830 am as I was going to meeting at my corporate office. I was on Grand Pkwy 99 going up on the spaghetti overpass to West park tollway and my car would not accelerate to the top of the overpass, finally I got to the top and had to coast down as my car as it began shaking and cutting off as I got to the shoulder and was unable to make it to the first exit because I was on the overpass before Peek Rd. I was panicking. I called the roadside assistance and was on hold for 20 minutes and then finally called the dealership and as I was waiting I asked the receptionist about the roadside asst phone no. Apparently the wrong roadside asst (Florida) is set up in my car. I called the roadside asst and they answered immediately and they came with 60 minutes as my husband was waiting for them. By the way they claim they do not to have any loaner cars then or today. Hey Jed Newsome, Cash, John Swann are you or your technicians ASE certified? Do ya'll have a computer assisted device to find out what's wrong with someones car? Do you always lie and tell people anything? This dealership is unethical and there management are straight out evil and wicked people because they are full of lies. You have to call and annoy the receptionist because the sales manager and service managers (Jed and Cash) never return your call. Spoke with Auro or Ariel? and he trying to entertain someone with a addt'l $300+ payment on another demo vehicle. Now I'm working with the BMW financial Services because Brian and Auro trying to tell me my car has depreciated by $10K since March. Hey, Auro do you have a loaner since you got some demo cars? More

Terrible customer service all around!! I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the mai I purchased a certified pre-own vehicle from this dealership and the car started leaking the cooling fluid a week later. I brought it over and the maintenance employee told me that all BWM use a lot of cooling fluid and I had to have extra fluid with me in the car. after bringing the car 2 times they finally changed the fluid container because it was cracked. I wonder how it broke down a week later if they pitch is "Pre-own Certified"? did they check it or they knew and did not want to fix it until it was purchased? a few months later I brought the car for service and it was a disaster from the moment I went into their garage nothing they promised was delivered. The second time I brought it for service they called me and told me that one of the spot lights was broken and it will cost me $350 to replace it. I was almost positive the light was not broken before I brought it in but not 100%. I replaced the spot light on my own. I brought my wife's X5 last week and I checked it before I brought it in due to the past experiences and stupid me did not check it when I picked it up, Guess what happened? exactly, another spot light was broken and realized it when I got home. It is weird that the head lights are 20 times bigger than the spot lights and have never been broken. So I called and although the service associate was nice, his manager said that they could do nothing for me and he let me know. The only reason why I kept coming back to this dealership was because is the only one in west Houston (Katy) however with this experience I'll never comeback and will recommend my friends to watch out and take their cars somewhere else. Every time I came their employees would tell me that the last employee was fired but I see the same incompetent managers there. No matter how far other BMW are, I will not comeback to this dealership. More