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BMW of West Houston
Katy, TX
413 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 413 reviews
September 14, 2017
GREAT customer service! I purchased my 1st BMW @ BMW West a few years ago and it was a great experience! From picking out the right vehicle to the financing everything was f I purchased my 1st BMW @ BMW West a few years ago and it was a great experience! From picking out the right vehicle to the financing everything was fast and easy. The Service dept is awesome and they are all so friendly from the moment the doors swing open. I decided to lease for the first time and wasn't sure about the whole process. They explained everything and made it just as easy to lease as it was with my 1st BMW purchase. Maria and her Team are great! More
by Nikki Lacey
Employees Worked With
Alan Bishop
September 08, 2017
Gm Maria did her job I'm a man of my word if someone treats me right I will treat them right Maria the GM made sure my concerns were handled quickly and promptly. Took car I'm a man of my word if someone treats me right I will treat them right Maria the GM made sure my concerns were handled quickly and promptly. Took care of a minor issue But moving forward sometimes you want to be heard and reviews are the best avenue!!!! More
by Johnny11
Employees Worked With
Maria the GM
August 18, 2017
DO NOT USE THIS SOTRE Especially, do not ever buy used car from there !!!! worst experience. lot of lies and never answer your phone call back after you buy a car unless Especially, do not ever buy used car from there !!!! worst experience. lot of lies and never answer your phone call back after you buy a car unless you leave bad comment on rating websites. More
by hschoi22
Employees Worked With
used car
July 20, 2017
Horrible Experience Wish I could give 0 stars. Terrible service! Walked around the lot and the showroom. Sat in the X5 M and not one person approached myself or my husban Wish I could give 0 stars. Terrible service! Walked around the lot and the showroom. Sat in the X5 M and not one person approached myself or my husband. When spending this kind of money don't waste your time. Go to another BMW store that will appreciate your business and at least acknowledge you're there. I will definitely buy from a different BMW store. More
by Rachel
Employees Worked With
No one acknowledged me in showroom or the lot.
July 19, 2017
Horrible customer service Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location which was a big Mistake on my end because after getting my vehicle serviced my car was returned I had scratches & dents all through out my car I called & spoke to Cash Jacobson (Rude face to face) who told me to bring it in so he can look at it then told me those are old dents I just purchased the car 2 weeks prior to it being serviced I feel as someone took my car for a joy ride & BMW not taking responsibility for the damage on my vehicle I don't suggest anyone purchase a vehicle from BMW WEST HOUSTON or get serviced at This location I'm furious that no one reached out to me from this location More
by Hollywood_Hotrod
Employees Worked With
Cash Jacobson
July 06, 2017
Commuted to Dealership needlessly After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the dealership I was directed to "Alan" who assured me that it was in stock to drive. After my 45-minute commute from Montrose to the dealership, was then told by Alan that the car was unavailable to test, and he had the nerve to suggest that I 'just buy it'. Really? I've bought scores of cars over my decades of driving, some more expensive that this one, and never was I denied driving in advance of purchase. If I do choose to continue to shop BMW, it won't be at this dealership due to this embarrasing experience. More
by JoeMontrose
Employees Worked With
"Alan"
July 03, 2017
Horrible customer service They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about anything when we returned it. They lied. Upon returning the lease they tell us we had to make those claims and have everything fixed before returning the lease. Since the lease is up, so is the extra insurance so now they are charging us almost 2k! The finance officer who sells those policies was a complete jerk and basically said too bad so sad "you were responsible for fixing those things before returning the vehicle" More
by HateBMWdealer
Employees Worked With
Tariq
June 12, 2017
oil change had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when t had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when they know your waiting. on top of that, the gift wash job is half assed, rims still had the notorious brake dust still on them and did not hardly wipe car down. we also own a Lincoln and they wash gift also, but they vac and the wash is 10 times more detailed and wiped down. More
by philip rodasti
Employees Worked With
service
May 30, 2017
One Year Review! PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March 2016. Before the purchase, I would periodically visit this location to see what deals were being offered. During my visits, no one ever came out to speak or provide their contact information. *RED FLAG #1*. I brushed it off as them possibly being busy even though I could clearly see otherwise. Even the day of purchase, I was not greeted, offered a bottle of water, zilch. After waiting for someone for over 30 minutes, A salesmen who had previously passed me, saw me leaving and prompted someone who looked like me to come and assist me. I made it to my vehicle when Omar came out and helped me. FINANCE: I was approved with BMW Financial and have not missed a payment. Customer service is good. The only obstacle is when there are questions regarding service, warranty or etc, you have to speak with the dealership directly. The package I purchased includes GAP insurance. This is something that the dealership still has not provided clear details regarding what I am paying for. Only a generalization to the definition of GAP insurance was provided. I've called and spoken with the finance department regarding my concerns however, they provided me with minimal to no information which was very frustrating. I am unsure what their reasons were behind this, but to me something is not right. If someone is paying for additional coverage for their car, a pamphlet or printout should be provided regarding the coverage and how it works. *RED FLAG #2* OVERALL EXPERIENCE SINCE PURCHASE: Each time I visit this location, I am NEVER treated with the same respect as I have seen other ethnic groups treated. I have seen where people were greeted with a smile, given a hug or hand shake, but I was given a condescending tone. The tone I was given subliminally reads "what do you want", no "Good Morning, How is your day going" etc just pure blatant disrespect. In return, I was the one asking the personnel how their day was, to start the conversation. They don't even acknowledge me unless I spoke first. Based on my personal experience, I have not been afforded the respect that all customers deserve upon entering a place of business, even after the purchase. There is a big racial divide at this location. I am not happy with the service or the personnel and will ensure that my review is seen on any review-board which list this location as a reputable dealer. Each time I visit this dealership, I feel like am in 1950's fighting for the right to be treated with dignity and respect. The same dignity and respect that I see people who do not look like me receive. The last 15 months have been a nightmare regarding anything for my vehicle. I truly wish I would have made a different decision. People glorify that purchasing a foreign is better regarding the service received. In my personal experience, I was treated 10x's better when I purchased my Mazda! More
by thelawicon
Employees Worked With
Omar
May 13, 2017
HORRIBLE CUSTOMER SERVICE,,,, RUN DO NOT BUY A CAR Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a c Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a couple weeks ago i worked on my credit and even paid someone to raise my credit score up I purchased another vichle and gave BMW there car back the same dealerships that gave me problems I gave them there problem back. I'm fully aware that this would hurt my credit and I thank GOD that I don't have to use my credit towards nothing else right now. More
by T
Employees Worked With
RANDY, CASH AND MARIA
