BMW of West Houston

New Part for My daughter We purchased a new car for my Daughter on Dec 31,2016. She was excited and was just ready to make her first purchase. This purchase went so well. I We purchased a new car for my Daughter on Dec 31,2016. She was excited and was just ready to make her first purchase. This purchase went so well. I know I said we were purchasing her a carr but it was actually her buying her first car. We just went for support. LR treated her well and showed her many models and worked with us over the 4 days we spent shopping at the dealer ship. This was our third car purchased as a family from the Dealer and we have always been treated good. The service dept knows us and calls us by our name. Give LR a call if you need a car new or used. More

Great Experience Tommy Luk is probably the best sales person I've dealt with in but a car. This will be my second BMW and the experience has been great. Thank you to B Tommy Luk is probably the best sales person I've dealt with in but a car. This will be my second BMW and the experience has been great. Thank you to BMW West and Tommy for a great car and service! More

A+ from the buying experience to the yearly maintenance I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call I bought my 535i last year from here and it was a great hassle free experience! Mr Tommy Luk helped me out at the time and he is still one phone call away if I need anything for the car! From maintenance to getting a loaner car, he is always there to help. Went back last week and he was still as friendly and helpful. At the service dept, Mr Tom Pham helped me out with the biggest smile you can receive at any Buisness. Very sincere and professional! He tried to call me when service was done, but my phone was out of charge, he ended up sending me an email that the car is ready. Very professional and friendly. Totally recommend. More

Sales & After Service **A+++** I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there I recently had an issue with one of the 3 cars my family has purchased at BMW West and it was quite an involved issue. At first glance, really, there should have been nothing the dealer could do to help me. But they did. All the people I spoke with were very helpful and the whole experience reassured that the previous cars we bought were purchased at the right place, and certainly reaffirmed that the future cars we plan to purchase will be purchased from the right place. BMW West and its staff are great people to work with. In particular I would like to thank: Juan (Service), Charles (Sales Manager), and Mike S (Sales) More

Worst car buying experience...bordering on harassment. I went in on Labor Day to test drive a vehicle, briefly talked pricing and left to shop the other makes in the vehicle's class. I returned the same I went in on Labor Day to test drive a vehicle, briefly talked pricing and left to shop the other makes in the vehicle's class. I returned the same day to ask some comparison questions from the same sales person I worked with earlier, Tariq Sallaq. It was the worst experience I've ever had with a dealership regardless of whether it was a mass market or luxury brand. The aforementioned sales associate tried to cajole me into accepting the asking price by remarking that maybe I couldn't afford the car if I was concerned about pricing. He came full circle by disclosing his income (I didn't ask) and saying if he can afford it then why couldn't I. Sale person also proceeded to criticize my lifestyle choices -my mistake for accepting his invitation to make light small talk earlier in the day on the test drive? He just left after our interaction and didn't return my personal effects until prompted (ID/documentation). As I was walking leaving (I was polite and told him I wasn't ready to make a decision today but would return) he jeered loudly that I was playing a game and maybe if I was truly unhappy with something I should speak with the Owned Manager (Errol?) or lodge a complaint against him (I didn't -I was just intending on leaving amiably). His gibing was overheard by the Owned manager so I replied that "I had no complaint, and I just wanted to leave but this sales person kept tailing me and talking at my back while I was leaving." The owned manager flatly told Tariq that it was my decision. As I walked to my car Mr Sallaq followed me out and at one point even put his hand on my door and kept trying to close a sale. It was borderline harassment. More

Didn't responde after service request This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don' This is the worst place ever, this guy Mr. Luk promised to call back after an issue with the car, nothing! Calling or chatting doesn't help. They don't want you here... never had an experience like that! More

Poor Financial Department As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been le As of today, after purchasing 2 BMW's , I was forced to terminate a loyal longstanding relationship with BMW WEST! Their customer service has been less than satisfactory and after calling and leaving five messages for Lourdes, none of my calls were returned. They were dishonest, rude, and avoided our questions. The paperwork was sloppy, and rushed. we still have not received our plates after 4 weeks. If you're looking for a great car, and exceptional customer service, ADVANTAGE BMW-Houston/Midtown is for you! More

BMW West Houston is a SCAM I always used to think that buying a new car was a fun and empowering experience until I met Jennifer Ocampo at BMW of West Houston. My experience wit I always used to think that buying a new car was a fun and empowering experience until I met Jennifer Ocampo at BMW of West Houston. My experience with her and the branch manager was filled with deception, lies, and many disappointments. My fiancée and I found a car we liked online, called Jennifer, and arranged a test drive. She stated to us that the car was having the wheels repaired and that the noise the breaks were making would be fixed after that. We loved the car and began the finance process through our bank. She called the next day to say the wheels had been fixed. Therefore, we made the three hour drive back to the dealership to find that the car was making the exact same noise.. Jennifer stated she was somehow misinformed about what all was being repaired, but that she would have it done the following Monday. She stated that to secure the car we needed all the paperwork to go through with the bank, so we did that on Friday with plans to pick up the car the following Monday. All the while Jennifer continued to pressure us into not financing through our bank, and to finance through BMW, which we were adamant we did not want to do. However, she repeatedly and quite rudely continued to pressure us until the whole family was uncomfortable with her persistence and my mother-in-law finally told her to stop asking. Monday morning we got a call from Jennifer stating that the sound wasn't fixed because "that's just the sound some brakes make." My fiancée asked for a manager to call him, which he did, and my fiancée explained the sound, which is definitely not normal. The manager said he would go drive the car himself to hear the noise and then call us back. The phone call from the manager never came, instead we were graced with a call from Jennifer stating that the car sold. Jennifer stated that she told us it was marked sold because she thought everything was complete but apparently there was something else that needed to be done that she was unaware of. None of this makes any sense to me. Like how could we essentially BUY the car, have it marked sold, and be on our way to pick it up when someone else buys it... Only to receive a phone call saying sorry, we sold the car don't bother coming to pick it up. There was no follow up from management, who stated he was going to drive the car then call us before we came to get it. Clearly the man leading this team has no idea how to actually run a business or manage his employees and is more intune with running a scam(see all the other fraud/scam reviews for this place). My conclusion is that one of two things happened. Either, they realized that they could not fool us into buying the car with bad breaks/rotors, and they found someone who would, or they found someone willing to finance through BMW when we would not, thus increasing their sales profits. Either way we were told that the car was marked sold for us, and then it sold on our way to pick it up. We were left with no follow through by management or by Jennifer. I would never recommend this dealership to anyone and cannot believe the lack of customer service we received when trying to spend 42k on a car. Save yourself the headache, scams, and deception... DO NOT BUY FROM BMW WEST HOUSTON More

Great experience! I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me lik I bought a pre-owned Ford F-150 from West Houston BMW. My Client Advisor, LR VELA, was top-notch. I was buying a $25k used truck and he treated me like I was a loyal, long-time customer and was buying a $100,000 luxury car. My truck was only a couple of days in their inventory, so it took quite a while to get in inspected and ready. LR kept me informed throughout the entire process, and even took me to lunch while I waited. I highly recommend West Houston BMW for whatever type of vehicle you are buying, and especially LR VELA. More