BMW of West Houston
Katy, TX
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Horrible customer service Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location Rodney Calls in the last week I'm very displeased & dissatisfied customer of BMW West I was a customer who got my vehicle serviced at this location which was a big Mistake on my end because after getting my vehicle serviced my car was returned I had scratches & dents all through out my car I called & spoke to Cash Jacobson (Rude face to face) who told me to bring it in so he can look at it then told me those are old dents I just purchased the car 2 weeks prior to it being serviced I feel as someone took my car for a joy ride & BMW not taking responsibility for the damage on my vehicle I don't suggest anyone purchase a vehicle from BMW WEST HOUSTON or get serviced at This location I'm furious that no one reached out to me from this location More
Commuted to Dealership needlessly After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the After researching online, I found a new M2 in stock that I needed to test drive in advance of potentially ordering this or a M240. After calling the dealership I was directed to "Alan" who assured me that it was in stock to drive. After my 45-minute commute from Montrose to the dealership, was then told by Alan that the car was unavailable to test, and he had the nerve to suggest that I 'just buy it'. Really? I've bought scores of cars over my decades of driving, some more expensive that this one, and never was I denied driving in advance of purchase. If I do choose to continue to shop BMW, it won't be at this dealership due to this embarrasing experience. More
Horrible customer service They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about They sold us additional coverage for the wheels and tires, paint and windshield when we leased the car and assured us we would not have to worry about anything when we returned it. They lied. Upon returning the lease they tell us we had to make those claims and have everything fixed before returning the lease. Since the lease is up, so is the extra insurance so now they are charging us almost 2k! The finance officer who sells those policies was a complete jerk and basically said too bad so sad "you were responsible for fixing those things before returning the vehicle" More
oil change had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when t had an appointment and it still took 3+ hours for an oil change. they had to do a program update, but still 3+ hours is ridiculous, especially when they know your waiting. on top of that, the gift wash job is half assed, rims still had the notorious brake dust still on them and did not hardly wipe car down. we also own a Lincoln and they wash gift also, but they vac and the wash is 10 times more detailed and wiped down. More
One Year Review! PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March PLEASE NOTE: The following review is based on (one) full year of experience from the dealership. I purchased a vehicle from this location in March 2016. Before the purchase, I would periodically visit this location to see what deals were being offered. During my visits, no one ever came out to speak or provide their contact information. *RED FLAG #1*. I brushed it off as them possibly being busy even though I could clearly see otherwise. Even the day of purchase, I was not greeted, offered a bottle of water, zilch. After waiting for someone for over 30 minutes, A salesmen who had previously passed me, saw me leaving and prompted someone who looked like me to come and assist me. I made it to my vehicle when Omar came out and helped me. FINANCE: I was approved with BMW Financial and have not missed a payment. Customer service is good. The only obstacle is when there are questions regarding service, warranty or etc, you have to speak with the dealership directly. The package I purchased includes GAP insurance. This is something that the dealership still has not provided clear details regarding what I am paying for. Only a generalization to the definition of GAP insurance was provided. I've called and spoken with the finance department regarding my concerns however, they provided me with minimal to no information which was very frustrating. I am unsure what their reasons were behind this, but to me something is not right. If someone is paying for additional coverage for their car, a pamphlet or printout should be provided regarding the coverage and how it works. *RED FLAG #2* OVERALL EXPERIENCE SINCE PURCHASE: Each time I visit this location, I am NEVER treated with the same respect as I have seen other ethnic groups treated. I have seen where people were greeted with a smile, given a hug or hand shake, but I was given a condescending tone. The tone I was given subliminally reads "what do you want", no "Good Morning, How is your day going" etc just pure blatant disrespect. In return, I was the one asking the personnel how their day was, to start the conversation. They don't even acknowledge me unless I spoke first. Based on my personal experience, I have not been afforded the respect that all customers deserve upon entering a place of business, even after the purchase. There is a big racial divide at this location. I am not happy with the service or the personnel and will ensure that my review is seen on any review-board which list this location as a reputable dealer. Each time I visit this dealership, I feel like am in 1950's fighting for the right to be treated with dignity and respect. The same dignity and respect that I see people who do not look like me receive. The last 15 months have been a nightmare regarding anything for my vehicle. I truly wish I would have made a different decision. People glorify that purchasing a foreign is better regarding the service received. In my personal experience, I was treated 10x's better when I purchased my Mazda! More
HORRIBLE CUSTOMER SERVICE,,,, RUN DO NOT BUY A CAR Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a c Ok guys back in February I left a review here's my update from my horrible experience from BMW WEST from CASH, RANDY AND MARIA, since February til a couple weeks ago i worked on my credit and even paid someone to raise my credit score up I purchased another vichle and gave BMW there car back the same dealerships that gave me problems I gave them there problem back. I'm fully aware that this would hurt my credit and I thank GOD that I don't have to use my credit towards nothing else right now. More
Momentum BMW West Service - thumbs up! The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my adviso The customer service experience I had at this dealership compared to the sister location off SW fwy is light years better! I was briefed by my advisor regarding a delay because a part needed for my BMW was coming in from Germany. I was also given a loaner vehicle during the time while waiting for the part. More
Outstanding Service! I got in contact with Jeremiah the same evening I emailed the dealership about a test drive. I had a challenging schedule to work with since I was vis I got in contact with Jeremiah the same evening I emailed the dealership about a test drive. I had a challenging schedule to work with since I was visiting family In the area and with me being from out of state. I found time on a late Wednesday afternoon to come in and he was available. He found a 4 series with the specifications I was looking for and also recommended the best way for me to lease through the dealership while I'll be in the Air Force. As a salesman alone, he definitely hooked me on the car we drove and I loved it! I'll be back at the end of summer to make my purchase and I couldn't be happier. I would highly recommend this dealership as they are very friendly and provide the best services for their customers. More
Horrible service DO NOT BUY A CAR FROM BMW WEST I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her tha I can literally write a book on the service the manager CASH, RANDY AND THE GM MARIA are horrible she even called me uneducated because I told her that I would leave negative feedback do not buy your car here or get service they are horrible when I ask for the coporate office number Maria the General manager refused and hung up the phone in my face More
Initially Bad Experience, Good Strong Finish We had a bad experience initially at this dealership. We left after having to return a vehicle. This left a very sour taste in our mouths, and were ou We had a bad experience initially at this dealership. We left after having to return a vehicle. This left a very sour taste in our mouths, and were out money as well. The dealership sales manager reached out, and we came to a mutually beneficial solution for everybody. They did not have to reach out, but did so out of character and integrity. I deeply appreciated this, and although they do not deserve 5 stars, what is important is how well they finished. For this, I thank them and recommend them. More