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BMW of West Houston

Katy, TX

4.8
399 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 399 reviews

September 16, 2017

Can Never Go Wrong Choosing BMW Momentum West It doesn't matter what it is, the hard working people of this dealership will always guide me in the right direction with exceptional customer service More

by 4shayy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cash Jacobson
September 16, 2017

Prompt and Polite Knowing that any car issues are an inconvenience, Cash Jacobson is always polite and quick at assessing your needs. If it can not be taken care of qui More

by Beemer Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cash Jacobson
September 15, 2017

Simply exceptional. I have been a customer of BMW west for 6 years. A really good customer. In 6 years I have bought 6 cars from BMW West, spending over $350k. The reason More

by Txmusclejock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cash Jacobson
September 15, 2017

driver stupidity There wasn't anything wrong with my car after all. It was my inability to understand how things work and Cash has the patience of an angel. He took th More

by Linda's bmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cash Jacobson
September 15, 2017

Outstanding quality and honesty! Cash is an invaluable resource in promoting not only customer satisfaction but also in maintaining and improving brand dealership reputation, ensuring More

by Mdebuyl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Maldonado, Shaun Rackley, Cash Jacobson
September 15, 2017

Simply Amazing Cash offers impeccable customer service and is extremely helpful and knowledgeable. Any time my vehicle has needed service, he has been very professio More

by txstrong1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cash Jacobson
September 14, 2017

GREAT customer service! I purchased my 1st BMW @ BMW West a few years ago and it was a great experience! From picking out the right vehicle to the financing everything was f More

by Nikki Lacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Bishop
September 08, 2017

Gm Maria did her job I'm a man of my word if someone treats me right I will treat them right Maria the GM made sure my concerns were handled quickly and promptly. Took car More

by Johnny11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria the GM
August 18, 2017

DO NOT USE THIS SOTRE Especially, do not ever buy used car from there !!!! worst experience. lot of lies and never answer your phone call back after you buy a car unless More

by hschoi22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
used car
Aug 18, 2017 -

BMW of West Houston responded

Thank you for taking the time to share your experience at our store, we pride ourselves in delivering a great customer experience, and this is not consistent with the level of service our team is committed to delivering. Please allow us the opportunity to rectify the situation, our GM would like to know if you can please call her directly, 832-772-9001. Thank you once more.

July 20, 2017

Horrible Experience Wish I could give 0 stars. Terrible service! Walked around the lot and the showroom. Sat in the X5 M and not one person approached myself or my husban More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one acknowledged me in showroom or the lot.
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