BMW of West Houston

Great service! Daniel Hinojosa is always very helpful and kind. Great Service Advisor! Ms. Linda is always very sweet to say hello and check up on me too! Daniel Hinojosa is always very helpful and kind. Great Service Advisor! Ms. Linda is always very sweet to say hello and check up on me too! More

Excellent purchase experience. I had a very positive purchase experience at BMW of West Houston. Mr. Jose Martell treated us with courtesy and respect while conducting a low-stress, I had a very positive purchase experience at BMW of West Houston. Mr. Jose Martell treated us with courtesy and respect while conducting a low-stress, transparent transaction. Jose is definitely a top notch advisor with excellent customer service skills and a wealth of automotive knowledge. We got a great car at a great price without any drama. Well done! More

Great sales! Thanks to Jose Martell the car purchasing experience was great! He took time and helped to understand trade in options. I would definitely recommend B Thanks to Jose Martell the car purchasing experience was great! He took time and helped to understand trade in options. I would definitely recommend BMWof West Houston! More

Great experience! Thanks to Jose, everything was perfect, he made sure to take care of all our needs and more by going above and beyond! Thank you Jose! Thanks to Jose, everything was perfect, he made sure to take care of all our needs and more by going above and beyond! Thank you Jose! More

Great service I recommend BMW of West Houston this is a great service and great people and always taking my car to get it serviced and BMW of West Houston I recommend BMW of West Houston this is a great service and great people and always taking my car to get it serviced and BMW of West Houston More

Excellent Service I appreciate the services rendered, Daniel (service advisor) was excellent in communicating to me the services needed and was very professional and ti I appreciate the services rendered, Daniel (service advisor) was excellent in communicating to me the services needed and was very professional and timely. I appreciate his help and look forward to working with him in the future More

Excellent service! I've never encountered any issues with BMW. They keep me posted with any service updates and facilitate all the paperwork for me with ease. I don't th I've never encountered any issues with BMW. They keep me posted with any service updates and facilitate all the paperwork for me with ease. I don't think I've ever waited longer than 10 minutes for anything. They answer all my questions and go above and beyond to ensure my car is at its best. Will continue to go back to Daniel Hinojosa for all my service needs! More

Deceptive dealer; sold a previously damaged vehicle I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. I I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. It had a warrant for 100k miles, or 6 total years from the in-service date. It was my 5th BMW that I purchased. Overall, I loved the car. Fast forward to this fall (2017), when I'm trying to sell this car. Buyers weren't interested in the car, so I got it appraised at a BMW dealer near me. It came back worth $8,000 trade-in, which really surprised me. I purchased it for over $37,000 just two years prior. The dealer explained that it had multiple airbag deployments. I was confused, as I had been in one accident myself, so I purchased a Carfax. It showed the previous owner was a lease, and it had an airbag deployment and accident during that ownership. This means that the car should never have been sold to me as a CPO, as airbag deployments on a Carfax mean the dealership has to sell the car at an auction. So, the car was sold for at least $10,000 more than it should have, and it should have not been a CPO. The dealership now wants to "appraise and buy back" my car, but I don't trust them at all. More

Awesome Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Tha Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Thank you for the great experience. More

Cash Jacobso Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service is EXCELLENT!!!! More