BMW of West Houston

The Way Car Buying Should Be! Harvey caused quite a bit of destruction since I moved to the Houston area on Aug 12. I needed a car just like thousands of others. After searching an Harvey caused quite a bit of destruction since I moved to the Houston area on Aug 12. I needed a car just like thousands of others. After searching and talking to other dealerships who wouldn't work with me or would try to sell me something I wasn't interested in, I met Jose Martell. Jose actually spoke to me like a human being. He listened to my needs and was able to answer my questions. If he wasn't sure, he asked someone who did know. Everyone was able to make this experience one to remember. I know people in the business and have been around it long enough to know this is how you treat your customers. Thank you Jose Martell and crew! More

Really good service Mary helped me on a bind when I was traveling back home from a cross country trip. She was great and very kind. She got my X5 a new tire. Mary helped me on a bind when I was traveling back home from a cross country trip. She was great and very kind. She got my X5 a new tire. More

Exactly the car I wanted and more I am a very picky car buyer. Going into the dealership, I knew exactly the car I wanted, features and options. Steve worked hard not only to get me I am a very picky car buyer. Going into the dealership, I knew exactly the car I wanted, features and options. Steve worked hard not only to get me EXACTLY that car; but one that tuned out to have additional features and even one model year newer (2018s just had arrived). I will definitely go to Steve for my next car. More

My favorite service center The BMW of West Houston service center is not just another service center, it is reliable, honest, fast, and they hired the best possible experts in t The BMW of West Houston service center is not just another service center, it is reliable, honest, fast, and they hired the best possible experts in the market. All the hard work from the BMW of west Houston includes their positive attitude and genuine hospitality, thank you Cash for your leadership. More

Very good. Cash has lots of experience with the brand. He provides excellent customer service. I recommend is you own a BMW to see Cash for all you vehicle needs Cash has lots of experience with the brand. He provides excellent customer service. I recommend is you own a BMW to see Cash for all you vehicle needs. More

Excellent to work with Cash is so great at quickly making an appointment - and once I'm there, getting me through the line fast too. I trust Cash and he is great at communic Cash is so great at quickly making an appointment - and once I'm there, getting me through the line fast too. I trust Cash and he is great at communicating the work that needs to be done - the whole team is very nice and knowledgeable. More

Cash is the best in the biz Cash has been taking care of my cars for over ten years. He is an expert diagnostician and his customer service goes above and beyond any in the indus Cash has been taking care of my cars for over ten years. He is an expert diagnostician and his customer service goes above and beyond any in the industry. It is always a pleasure to deal with Cash and his staff. More

Awesome service. Cash does an amazing job helping with any issues I have relating my X5. His team provides the best BMW service in the Houston area. Cash does an amazing job helping with any issues I have relating my X5. His team provides the best BMW service in the Houston area. More

It was a great experience The salesman Jose Martell was very helpful and knowledgeable in helping me make the decision to buy the car. He made me feel like I was at home and The salesman Jose Martell was very helpful and knowledgeable in helping me make the decision to buy the car. He made me feel like I was at home and I was part of the BMW family. Jose is a great salesman and I would buy another car from him More

Excellent customer service Going to this service center since they opened. Always helpful, courteous and easy to work with. Have been lucky eniugh to have the same service advis Going to this service center since they opened. Always helpful, courteous and easy to work with. Have been lucky eniugh to have the same service advisor, Cash Jacobson, all these years. More