BMW of West Houston

Great service I recommend BMW of West Houston this is a great service and great people and always taking my car to get it serviced and BMW of West Houston I recommend BMW of West Houston this is a great service and great people and always taking my car to get it serviced and BMW of West Houston More

Great experience! Thanks to Jose, everything was perfect, he made sure to take care of all our needs and more by going above and beyond! Thank you Jose! Thanks to Jose, everything was perfect, he made sure to take care of all our needs and more by going above and beyond! Thank you Jose! More

Excellent Service I appreciate the services rendered, Daniel (service advisor) was excellent in communicating to me the services needed and was very professional and ti I appreciate the services rendered, Daniel (service advisor) was excellent in communicating to me the services needed and was very professional and timely. I appreciate his help and look forward to working with him in the future More

Excellent service! I've never encountered any issues with BMW. They keep me posted with any service updates and facilitate all the paperwork for me with ease. I don't th I've never encountered any issues with BMW. They keep me posted with any service updates and facilitate all the paperwork for me with ease. I don't think I've ever waited longer than 10 minutes for anything. They answer all my questions and go above and beyond to ensure my car is at its best. Will continue to go back to Daniel Hinojosa for all my service needs! More

Deceptive dealer; sold a previously damaged vehicle I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. I I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. It had a warrant for 100k miles, or 6 total years from the in-service date. It was my 5th BMW that I purchased. Overall, I loved the car. Fast forward to this fall (2017), when I'm trying to sell this car. Buyers weren't interested in the car, so I got it appraised at a BMW dealer near me. It came back worth $8,000 trade-in, which really surprised me. I purchased it for over $37,000 just two years prior. The dealer explained that it had multiple airbag deployments. I was confused, as I had been in one accident myself, so I purchased a Carfax. It showed the previous owner was a lease, and it had an airbag deployment and accident during that ownership. This means that the car should never have been sold to me as a CPO, as airbag deployments on a Carfax mean the dealership has to sell the car at an auction. So, the car was sold for at least $10,000 more than it should have, and it should have not been a CPO. The dealership now wants to "appraise and buy back" my car, but I don't trust them at all. More

Awesome Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Tha Jose was very professional and courteous.We will be going back in a couple months for another vehicle and will recommend to our friends and family.Thank you for the great experience. More

Cash Jacobso Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service Cash Jacobson goes above an beyond is so helpful very detailed and makes you feel comfortable. I count on him I can trust him. His customer service is EXCELLENT!!!! More

The most pleasant car buying experience These guys set the example when it comes to car sales. Jose was diplomatic, professional, and comfortable to work with. Alexis in the finance departme These guys set the example when it comes to car sales. Jose was diplomatic, professional, and comfortable to work with. Alexis in the finance department got all the paperwork prepared quickly and was a great conversationalist throughout the process. These guys are genuine people who know how to combine business and friendship in just the right balance. They exuded confidence in their product and their abilities. I look forward to working with them again when I purchase my first BMW. More

It was a great experience and Jose Martell is a great sales. I decided to buy my car because I believe I can trust when I am buying an used car and it is certified by a BMW dealer. You can check carfax before yo I decided to buy my car because I believe I can trust when I am buying an used car and it is certified by a BMW dealer. You can check carfax before you buy and if you are treading your car you can get a fair price on your trade. More

Amazing experience Jose was very pkeasant to work with. I came in with specific expectations and Jose was able to meet them all he was patient and did not force anything Jose was very pkeasant to work with. I came in with specific expectations and Jose was able to meet them all he was patient and did not force anything I didnt want. I would recommend him to anyone looking to purchase a vehicle. More