BMW of West Houston

Dishonesty at its nicest and finest! As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on f As a disabled veteran I have to say that these are some of the most despicable people masking bad behavior and lies with niceness. My 335i caught on fire due to a recall issue while I was driving on the freeway which almost caused a horrible accident. The fire caused the car to have a meltdown and lose power on the tollway. Called the dealer to bring the car in multiple times with no response. I had to contact BMW USA directly to get them to accept my vehicle. They only replaced the recall parts and tried to charge me just to look at the electrical components that malfunctioned because of the electrical fire. BMW is refusing to fix any issue but the recalled parts because my car is not under warranty. My vehicle has less than 80k miles. This is completely un-American Thank God for USAA. They came to my aid and will cover BMW’s evil by covering the repairs. This dealer and BMW USA has no honor! More

Very Happy with my X3 Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greet Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greeted. Hats off to this dealership. Thank you for a job well done. More

Easy breezy We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was availa We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was available. Jose answered the phone and was very proactive to make sure the car was available and ready when we arrived. He was very personable and easy to talk to. We negotiated and settled on a price easily. He corrected our few minor issues with the car without hesitation. This was a very pleasant car buying experience and I would highly recommend him to any of my family and friends. Thanks for your help JOSE! We can now say we had an enjoyable car buying experience! More

Pure Excellence! It was so wonderful the first time I had to come back again . This is my second car I have purchased with the wonderful help of Errol Nolan and Michae It was so wonderful the first time I had to come back again . This is my second car I have purchased with the wonderful help of Errol Nolan and Michael Akinboye. They are the nicest and most attentive folks and I continue to recommend them to anyone in the market for a car. More

Jose Martell I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was hi I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was his only customer. I feel he went above and beyond the call of duty and am very grateful for that. I will recommend a BMW vehicle and this dealership to all my friends and family. Again Thanks Jose...A job well done More

Great experience with Jose Jose was extremely transparent and open to answering all of my questions. He was very patient as I took my time making a decision. The car was in grea Jose was extremely transparent and open to answering all of my questions. He was very patient as I took my time making a decision. The car was in great condition and at a great price. The pricing on my preowned nissan was very competitive. Also, they gave me a more than fair offer on my trade in. More

Hard to tell I like the layout of the dealership. The atmosphere is welcoming, the room spacious and open both of which work at removing the pressure and stigma o I like the layout of the dealership. The atmosphere is welcoming, the room spacious and open both of which work at removing the pressure and stigma of the car buying experience. My purchase encounter was not as smooth as I though it would go. The answers to my questions were a mixed bag: from okay to total avoidance. I had to multiple-ask and pursue for information and things that should have been made readily available. At the start I was keen on buying a second car from here but I went a few miles East and that experience set the gold standard for me. More

Highly Disapponted Hands down, absolute worst experience ever. It was obvious that since i wasn't there to buy a BMW, I was simply not a priority. The vehicle I came to Hands down, absolute worst experience ever. It was obvious that since i wasn't there to buy a BMW, I was simply not a priority. The vehicle I came to look at was already being looked at by another customer when i arrived. Obviously, this is not the salesman fault. However, i was told I would be given a follow up phone call in 30 minutes to give the status of the pending purchase of the vehicle...nothing. Just all around bad experience. More

Fast, Professional Service I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of g I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of great people.' She went above and beyond to not only assure the work done to my older BMW was necessary and correct, but completed in an extremely expeditious manner. More

Jose was amazing I adore my new car! My sales guy Jose Martell made the deal an experience to remember. He denied calls when he was with us, gave us competent service, I adore my new car! My sales guy Jose Martell made the deal an experience to remember. He denied calls when he was with us, gave us competent service, and even welcomed us to the family once we closed the deal. Sounds corny- but the thing is, he really meant it. I highly recommend BMW West to anyone looking into buying. More