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BMW of West Houston
Katy, TX
413 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 413 reviews
February 19, 2019
Worth an extra drive for me I live on the north side of Houston but decided to take a drive out to BMW of West Houston because they had a new vehicle with exactly the features I I live on the north side of Houston but decided to take a drive out to BMW of West Houston because they had a new vehicle with exactly the features I wanted with a reduced price listed on their website. I'm glad I did. This dealership - and especially my salesman Jose - really went the extra mile! I wasn't sure that I would buy a new car that day but Jose put together a deal that worked perfectly for me. I had a little miscommunication with financing but Jose stepped in and resolved that promptly to my satisfaction. I love the car and had a very positive purchase experience. I will definitely be recommending this dealership to others and tell them to ask for Jose. More
by Ricegirl
Employees Worked With
Jose Martell
February 06, 2019
Easy and enjoyable car buying Jose and team were great and easy to work with. The vehicle was exactly what I was looking for and the trade-in process was painless. Jose and team were great and easy to work with. The vehicle was exactly what I was looking for and the trade-in process was painless. More
by Kieleyt
Employees Worked With
Jose Martell
February 02, 2019
Best experience ever. Hello, i wanted to thank BMW, and especially Maria and Jose that we’re just amazing. The service, help and attention they provided was beyond was I co Hello, i wanted to thank BMW, and especially Maria and Jose that we’re just amazing. The service, help and attention they provided was beyond was I could imagine. Their honesty and time was one of many reasons why I recommend this dealership. Thank you and I will definitely be back for my next purchases. Axel More
by Axeldebuyl23
Employees Worked With
Jose Martell, Lourdes Ymson
January 29, 2019
quick and fair deal Really enjoyed my experience with Jose Martell. He was professional and his knowledge of the car was terrific. He helped to set up my phone after th Really enjoyed my experience with Jose Martell. He was professional and his knowledge of the car was terrific. He helped to set up my phone after the sale and has called to make sure that I don't have any questions about the car even after the sale. He also took the time to save something I left in my old car. More
by gwen
Employees Worked With
Jose Martell
December 22, 2018
Buyer Beware I purchased a pre owned car for me daughter 2 months ago. The salesman assured me that the mechanics check the car out completely. Drove it to Austin, I purchased a pre owned car for me daughter 2 months ago. The salesman assured me that the mechanics check the car out completely. Drove it to Austin, the next day both rear tires looked like they were raked over a meat grinder. Put 4 new tires on it and got it aligned. Drove it to Denver, same thing tires were all bad. Took it to Big O Tires. Bought another set of tires and got it allingend again. Drove it it To Austin, same thing. At a mechanic again, all the wheel bearings were bad, so new wheel bearings another set of tires, new brakes, alignment. This has been the worst experience of a person trying to sale a car, that didn't know about it. I don't complain, but this us ridiculous. So, Beware of this dealership and it's lying sales people. More
by Rhandy
Employees Worked With
Milton Henry
December 02, 2018
BMW OF KATY Been a while since I’ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great emp Been a while since I’ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS More
by 563900smv
Employees Worked With
Jim.Bentubo Admin, Tombras Review Responder, Jose Martell, Lourdes Ymson
October 12, 2018
Awesome Client Service & Dealership Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when neg Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one. I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available. He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me. The negotiations went well and we soon arrived at a suitable price with minimal issues. The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process. Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional. The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10. Thanks for making the purchase process go smoothly. More
by houstonguy007
Employees Worked With
Jay with Finance and Genius Jaipaul. , Jose Martell, Lourdes Ymson
October 03, 2018
Amazing experience ! I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!! More
by July197346
Employees Worked With
Juan and Alexis, Jose Martell
September 30, 2018
Jose Martell I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn’t sure what I wanted exactly, I knew my price I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn’t sure what I wanted exactly, I knew my price point and what I wanted for my trade too. Not only did I get what I was asking for my trade I also got a BMW the way I wanted :) He made the process so easy and painless. Thank you Jose! I will recommend you to anyone buying a car!!!! More
by KaterinaB
Employees Worked With
Jose Martell
September 04, 2018
Fair and helpful Mike was good to understand my purchasing needs to make a fair deal and also followed up after the sale. I recommend Mike as a sales associate for yo Mike was good to understand my purchasing needs to make a fair deal and also followed up after the sale. I recommend Mike as a sales associate for your next vehicle. More
by Cowboy17
Employees Worked With
Lourdes Ymson, Mike Capetillo
