BMW of West Houston

Jose M. treats you like family! I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose contacted me on the next business day since it was a Sunday. I told him I didn't have much time for the back and forth and everything you generalizes when purchasing a vehicle. When I arrived he had four cars pulled up front so I could easily compare. He jumped around the lot looking for a car that would meet my expectations on features in addition to the price. The whole process was easy!! There were no surprises at the time to sign since everything was clearly laid out by Jose beforehand. My father who was with me struggle to walk due to back pain that Jose has had in the past as well. The next day after the purchase Jose text a few times to check on how I was doing with the new BMW 330i but even called my dad to check on him A sincere caring experience from start to whenever needed! More

Great buying experience Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount of time for a technician to come explain how to pair my phone, the dealership was busy so i can understand a delay - also i didn't need that level of instruction but i suppose that is part of the standard sales process. More

Great Sales Experience with Angelo Maglio First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated sal First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated salesmanship. More

Excellent Customer Service I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely p I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely professional, friendly and patient and spent a lot of time with my husband and I answering all of our questions! We were extremely happy with our experience and love the car! While, BMW of West Houston is slightly further than the downtown location, we felt the customer service was excellent and well worth the extra drive. Would highly recommend BMW of West Houston and Mahamane! More

BMW Lease experience Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car. More

BMW of West Houston is The Only Place to Buy Your Next BMW! My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston! More

Awesome! David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center. More

Great service experience Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and help Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and helped to coordinate a shuttle service to pick up on time to get back to the dealership to pick up my car. He also got me a paper estimate of a side ding on my vehicle as requested. I also purchased my vehicle back in August of 2018 through David Tubbs. He was very friendly and did a great job handling the purchase of my new vehicle. More