BMW of West Houston

Dear BMW of West Houston Team, I am writing to express my heartfelt gratitude for the outstanding service I received during the purchase of my new BMW X5. I would like to especially commend Mr. Ted for hi my heartfelt gratitude for the outstanding service I received during the purchase of my new BMW X5. I would like to especially commend Mr. Ted for his professionalism and dedication throughout the entire process. From day one, he was extremely polite, humble, and attentive, ensuring that I was well-informed and comfortable every step of the way. Mr. Ted not only provided a fantastic deal but also made the entire experience smooth and enjoyable. The dealership’s environment is warm and welcoming, and I was thoroughly impressed by the cordiality and friendliness of the staff. My wife and daughter are equally impressed, and we are all excited about our new vehicle. Thank you for your exceptional service, and keep up the great work! I look forward to continuing to be a part of the BMW family. More

The service was great and the environment was friendly and welcoming. I would definitely come back in the future. and welcoming. I would definitely come back in the future. More

Tommy Luk was my sales advisor. This is the third time I have worked with him on buying new BMW vehicles (X6, X7 & i5) with a resounding satisfaction. This is the third time I have worked with him on buying new BMW vehicles (X6, X7 & i5) with a resounding satisfaction. More

BMW will always remain the best driving machine, No matter what you compare it to. I am a 20 years customer of BMW West that can’t change my mind about the brand the service the company all together fr matter what you compare it to. I am a 20 years customer of BMW West that can’t change my mind about the brand the service the company all together from the minute you walk in to the dealership. Overall the quality of customer service to sales person to the GM. Absolute best experience. More

Beware of how this dealership operates. They do not pay attention to detail or disclose information correctly. Our sales representatives miss guided us and the manager reached only to say t They do not pay attention to detail or disclose information correctly. Our sales representatives miss guided us and the manager reached only to say that it was not his fault to “assume” those things incorrectly … while having no intention to make things right either. Extremely disappointed with the lack of attention to detail or truthful disclosures. I have never been treated wrongly by a bmw dealership before (repeat bmw customer here)…They do not uphold bmw service, integrity, or expectations. More

During my now four leases with BMW West, I have consistently experienced outstanding service that has inspired my loyalty for the past nine years. consistently experienced outstanding service that has inspired my loyalty for the past nine years. More

My Sales Advisor was very knowledgeable and understood my car financing requirements and BMW sales. car financing requirements and BMW sales. More

Easy to work with, sales provided VIP service . I would recommend ppl at this dealership I would recommend ppl at this dealership More

Mo was my sales advisor. This is the second time I’ve worked with him & happy. This is the second time I’ve worked with him & happy. More

Massine was my sales advisor and he was very thorough, efficient, and communicated every step of the process. He was responsive when I had questions and followed through with anything and everything he sa efficient, and communicated every step of the process. He was responsive when I had questions and followed through with anything and everything he said he would do. 10/10 experience! More