BMW of West Houston

Fantastic and quick sale. Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car. Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car. More

***Review edited to reflect the positive post-sale effort from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the f from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the finance agent was a bit more understanding and flexible when I asked for the paperwork to be reprinted after identifying that my name was misspelled. Only a couple of forms were reprinted and I was advised to keep signing the rest of the paperwork with the wrong name on it. I felt very uncomfortable to do it but proceeded anyway in order to move forward… Also, when it comes to add-on services, it would be great if the team doesn’t insist so much when a customer has already declined a service. I felt uneasy to keep saying no multiple times for the same thing. We were very courteous and respectful to each other the whole time. Other than this, the experience was good and we love our new car! More

Fantastic service with true professionals! Thanks to Tommy Luk and the BMW team for a seamless experience. Thanks to Tommy Luk and the BMW team for a seamless experience. More

I have a very good salesperson and he takes care of me very well. I will recommend it to my friend. very well. I will recommend it to my friend. More

Great job done by Jacob Garza at BMW of West Houston. He made my trade-in and new car buying experience seamless and well executed. Much appreciated for the great buying experience! He made my trade-in and new car buying experience seamless and well executed. Much appreciated for the great buying experience! More

Very good costumer service, waiting time was too much, but it worths for having a BMW but it worths for having a BMW More

Massine made our car leasing experience very smooth and convenient. Working through the finance paperwork with Kali was a breeze. Thanks! convenient. Working through the finance paperwork with Kali was a breeze. Thanks! More

Remarkable experience. Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended More

Tommy and Castillo were professional enough to work with. The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication betw The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication between Finance Director and Sales on which incentives I qualified for. Did a last minute fleet rebate. Update: Tommy reached out to fix one of the issues after the sale and I’m impressed with his professionalism. Updated the review to reflect this. More

While waiting I went to the beverage station for snacks. There were none. Your sales people should offer snacks or beverages while waiting. I Our sales person told me to watch some YouTube videos and call h There were none. Your sales people should offer snacks or beverages while waiting. I Our sales person told me to watch some YouTube videos and call him if he has questions. I’ve driven Cadillacs, Acura, recently purchased a Corvette and have never had such a vague salesman. If I was not with my husband I would have gone elsewhere More