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BMW of West Houston
Katy, TX
413 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 413 reviews
November 21, 2019
Best car buying experience! It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showe It was a pleasure doing business here. From test drive to trade in everything was seamless. Loved how knowledgeable Tommy Luk was about the car. Showed me key features and fully explained BMW certified process. Financing through BMW was also very convenient and got a great rate! Highly recommend this dealership and Tommy! More
by Cruehman712
November 11, 2019
TERRIBLE SERVICE EXPERIENCE Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and no Just bought an X7 from another dealership and when I called BMW of West Houston to resolve a camera malfunction, the folks in service were rude and not helpful at all. All they kept saying is they don't have a loaner... I told them I didn't need a loaner, that I needed a solution (shuttle back home, rental vehicle paid by them, anything)... he kept repeating the same thing... we don't have a loaner. UNREAL! Terrible experience a few days after buying a brand new vehicle. I won't be using them again! More
by Japi14
Employees Worked With
I didn't get the name
October 08, 2019
Horrid Time management I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the re I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Took my car in to get some of the recalls. We fought the morning rush hour and got there before 8AM. Jose said they were already behind...they have only been open for 45 minutes... He said that the car would be done no later than 3PM max 3:30PM. We get a text from him at 2PM saying they HAVEN'T EVEN STARTED ON OUR CAR! And then said that they could just keep it overnight, but wouldn't give a rental car (so classy). I guess I'm supposed to walk the 46 miles to work... We argued and said it was totally unacceptable, because they had already had our car for 6 hours and didn't do a thing. Spoke to his manager, Randy, who told us that they were putting two guys on it and it would be ready by 4:30/4:45. We show up at 4:30 and what do you know.. the car isn't ready and is still up on the jacks...AND they only did 1 of the 3 recalls!!!! It is now 6PM and still no car! There is no excuse for this complete lack of time management. Horrid experience, & time management. I honestly expected so much more from this BMW dealership. More
by TBMW
Employees Worked With
Jose Martell
October 03, 2019
Jose was the best! Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient & worked fast to get us in the exact vehicle we wanted. Highly recommend! More
by Drmoreno
Employees Worked With
Sarah Maya , Jose Martell
September 30, 2019
Jose M. treats you like family! I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose contacted me on the next business day since it was a Sunday. I told him I didn't have much time for the back and forth and everything you generalizes when purchasing a vehicle. When I arrived he had four cars pulled up front so I could easily compare. He jumped around the lot looking for a car that would meet my expectations on features in addition to the price. The whole process was easy!! There were no surprises at the time to sign since everything was clearly laid out by Jose beforehand. My father who was with me struggle to walk due to back pain that Jose has had in the past as well. The next day after the purchase Jose text a few times to check on how I was doing with the new BMW 330i but even called my dad to check on him A sincere caring experience from start to whenever needed! More
by VRCORLISS
Employees Worked With
Jose Martell
September 29, 2019
Great buying experience Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount of time for a technician to come explain how to pair my phone, the dealership was busy so i can understand a delay - also i didn't need that level of instruction but i suppose that is part of the standard sales process. More
by RW
Employees Worked With
Papa Sene
September 23, 2019
Great Sales Experience with Angelo Maglio First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated sal First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated salesmanship. More
by Douglas
Employees Worked With
Angelo Maglio
September 03, 2019
Excellent Customer Service I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely p I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely professional, friendly and patient and spent a lot of time with my husband and I answering all of our questions! We were extremely happy with our experience and love the car! While, BMW of West Houston is slightly further than the downtown location, we felt the customer service was excellent and well worth the extra drive. Would highly recommend BMW of West Houston and Mahamane! More
by Ashley B
Employees Worked With
Mahamane Maiga
July 20, 2019
Sold me a lemon. Be really careful with their CPO warranty.. Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will alw Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will always find a way to charge me and claim It is not covered by warranty. And after all this experience, they offer to buy back at a cut throat price to sell me another car. They sure are ripping tons of money from me. Worst ever trade I've ever made.... Please stay far away.... More
by ashman
Employees Worked With
Vincent Adduci
July 09, 2019
BMW Lease experience Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car. More
by MJMorris
Employees Worked With
Jose Martell
