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BMW of West Houston

Katy, TX

4.8
413 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 413 reviews

December 16, 2019

Stay away from Mario at the service center. The rudest guy out there. He will tell you one thing and finally come out with something else. Service center is great no problems. Been going for a long time, More

by Aym
Recommend Dealer
No
Employees Worked With
Mario Vega
December 15, 2019

The worst experience of my life! I lost 4 hours of my time to deal with a bunch a uneducated, rude, rasist team! The manager(rude and heartless-in the process of selling cars he forgot to be human) sold More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Errol Nolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Mcadoo
December 10, 2019

Awesome Experience! Tommy and Alonso were fabulous! beat experience to date. Very patient and informative. I would definitely recommend this dealership for anyone looking More

by Lovely1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonso Munozcano
Mar 11, 2020 -

BMW of West Houston responded

Lovely1, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 05, 2019

BMW X6 This was an amazing experience! Helped get me approved with less then perfect credit on the car of my dreams! Thank you BMW West Houston More

by mq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Baez, Berj Khanoyan
Mar 11, 2020 -

BMW of West Houston responded

Mq, we are glad we could help! We hope to be of service to you again in the future. Best wishes, BMW of West Houston

December 04, 2019

Most Professional and Knowledgeable I have never met a more professional, knowledgeable and personable sales executive. We built the car I wanted with the options, etc, he matched my re More

by linda.k
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Berj Khanoyan
Mar 11, 2020 -

BMW of West Houston responded

Linda.k, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of West Houston. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2019

Tommy Luk BMW West Houston I purchased a new 2019 X1 today and had the privilege of having Tommy Luk as my salesman. Tommy was extremely professional, and made the experience e More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

BMW of West Houston responded

Chris, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 30, 2019

Awesome Experience & Service!! My BMW West Experience was AWESOME!! Tommy Luk & Alonzo provided GREAT customer service and answered all of my questions. They were patient and met al More

by c_powell80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alonso Munozcano
Mar 11, 2020 -

BMW of West Houston responded

C_powell80, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 29, 2019

Service done on time and within budget Service advisor explained the items to be covered up-front, and got the work done a day sooner than he originally anticipated. All was done well More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McCormick
Mar 11, 2020 -

BMW of West Houston responded

John, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

November 27, 2019

Great Experience at BMW West I am so glad I went to BMW of West Houston. Tommy Luk was my salesperson and he went above and beyond my expectations to get me the SUV I wanted for More

by joebra
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

BMW of West Houston responded

Joebra, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 21, 2019

Awsome car buyng experience Tommy Tuk made this time car buying for me was an easy and no hiccups at all. Thanks Tommy for your experience, expertise. Thanks, Chau More

by tranc9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2020 -

BMW of West Houston responded

Tranc9, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! We are always more than happy to assist you if anything else comes up. Take care!

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