BMW of West Houston

Very smooth and pleasing experience through out the buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. buying process. Tommy and his team were thorough in offering as well as executing every tasks properly. More

Beautiful dealership-everything you need is here-new car, parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. parts, service, comfortable environment, friendly & helpful people. Tommy Luk is knowledgeable and helpful in new sales. More

I stopped by this dealership after work and walked the lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, bot lot looking at vehicles. No one spoke to me, so I decided to go inside. I walked passed the receptionist desk where two salesman where talking, both looked up at me, neither one spoke. I walked further down the showroom to find some help.... There was no one. So I walked back to the desk and apologized for interrupting the salesman's conversation and inquired about a vehicle I saw online. Without looking it up I was told that vehicle was sold. When I said there are actually two vehicles I would like to see, that's when he looked it up and found neither vehicle had been sold but they were at your sister store and was toId to go there. I have never been treated like that at any bussiness let alone from a dealership. I will not be back More

The best service anyone can ask for!! Tommy and Maria went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston went above and beyond to make me feel comfortable in purchasing my vehicle. Thank you and look forward in doing more business with BMW West Houston in the future! More

Service advisor was great he treated me like a true customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. customer and was always courteous. Dealership was also clean and also offer free refreshments two customers. More

Had a very pleasant experience at BMW West Houston. I was looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transa looking for a non-BMW brand used car, Tommy Luk patiently answered all my questions and explained everything in details, which made the entire transaction a very satisfied one. Thank you Tommy and Alonso! More

I am very disappointed with the folks at West .In early December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The December I bought a CPO X5. In my haste to close the transaction I didn't notice 2 charges totalling $758 was added, so my bad for missing that. The lesson learned, make sure to compare the deal sheet you agree on price, trade-in value etc to be the same as the final one one signs or they will stick it to you as well. Then I get home and I had received an email saying I could get $500 back from BMW financial for buying a CPO BMW. I immediately forwarded the sales rep the email I received. It's been 12 days and still no answer. More

BMW of West Houston provided us with exceptional service. Friendly staff and a fresh, clean environment. Jose, provided the utmost experience for us. He made sure to listen to what I was looking for and ensu Friendly staff and a fresh, clean environment. Jose, provided the utmost experience for us. He made sure to listen to what I was looking for and ensured he shared his knowledge with us. Even though we didn’t find the vehicle we were looking for that day, Jose kept in communication with me. Throughout the weeks he kept me informed of vehicles that matched my requests. He made it happen! Found my dream car at another dealership, picked it up and had the keys in my hand in no time. It was such a smooth process. The entire staff is ready to provide professional help in a timely manner to ensure you have an excellent experience while shopping for your vehicle. Thank you BMW of West Houston, ask for Jose, best decision ever. More

Incredible buying experience! the experience was great from start to finish. Our sales person, Tommy, kept us informed every step of the way. Would defiantly recommend Tommy for an awesome purchase experi from start to finish. Our sales person, Tommy, kept us informed every step of the way. Would defiantly recommend Tommy for an awesome purchase experience!! More

Thank yo very much for your kind support for us. We could have nice one. I could have testing drive very easy and quickly. Thanks. have nice one. I could have testing drive very easy and quickly. Thanks. More