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BMW of West Houston
Katy, TX
445 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 445 reviews
October 13, 2021
the service dept. is horrible. i have been trying to get some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back sim some warranty work done for over a month. My sales advisor will not respond. After complaining for 2 weeks my service advisor finally called back simply to lie to me about the process. this is by far the worst experience ive had with any dealership. needless to say i will not give them any more of my money!!!! More
by young.darrell72
Employees Worked With
Julio Lopez, Randy Baxter
August 12, 2021
Just got a 330 from Jose Martell. Love the car but I bought because of Jose. The guy knows his stuff and has a sense of humor. I left there feeling like I’ve known him for a long time. I will refer frie bought because of Jose. The guy knows his stuff and has a sense of humor. I left there feeling like I’ve known him for a long time. I will refer friends and family to Jose. More
by D-Mo
Employees Worked With
Jose Martell
June 11, 2021
Gracias Sr. Angelo Maglio por atendernos con mucho profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal More
by Mercedes Leal
Employees Worked With
Angelo Maglio
May 03, 2021
This is my second vehicle purchase from BWM West, both times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he took to walk me through each item. Thanks! More
by Marissaarch
April 26, 2021
BMW West Houston (along with their sister dealership Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews becau Momentum owned by the same group) treats their long time clients like trash. Can't believe this is my 2nd time having to leave negative reviews because I am that upset and disappointed. Usually people can't even pay me to leave reviews because I don't have time for this xxxx. Where to start... 1. Nonexistent customer services. Seriously, we bought a brand new x7 (120k+!) in the middle of the pandemic when car sales plummeted, and they didn't even try to do post sales follow up. Shockingly, not even 2-3 months in, I noticed many issues with the SUV (probably from being cheaply built since they rushed our build). 2. Have had long history of POOR repair services here. I question whether they had competent technicians fixing my cars. NO QUALITY CHECKS WHATSOEVER. My 6 series, just a few years old, was put in for repairs and body work, got it back and they fixed one thing but completely ruined three others due to carelessness. I complained and sent the car back, got it back the 2nd time and you guessed it...fixed the old and I noticed more crap. I requested for the car to be sent back in for them to correct the remaining issues (stemming from the original repair request) ,and they tried to denied all responsibilities. Claimed it was not their fault...um yes it was, and it's insulting when people straight up xx you. Very unprofessional trying to argue with your very long time clients. Not to mentioned we paid thousands of $$$ out of pocket for these repairs. Within 3 weeks more issues discovered. I will continue to give this place my unimpressed attitudes until they fix their xxxx. I'm not paying extra money to fix things caused by carelessness from their technicians or whoever touched my car while it is at the dealership. More
by unhappy client
Employees Worked With
Joanna Wolf, Marvin Barahona
April 15, 2021
Great service and take care of business. Tommy was is a great salesman and will ask for him if I get another vehicle. Thank you, great salesman and will ask for him if I get another vehicle. Thank you, More
by Carlosenrique0521
April 14, 2021
Great experience as always as I have leased a few vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process vehicles over the last decade. Highly recommend Tommy Luk and Chris Blair who were both very knowledgeable and patient throughout this entire process. More
by Paulc1618
Employees Worked With
