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BMW of West Houston

Katy, TX

Overview
Employees
Reviews
Vehicles
4.8
398 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 398 reviews

November 24, 2024

Good deals but still need to improve communication business wise with customers. Thank you.X More

by Dr.AlKhinalie, Ziyad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

BMW of West Houston responded

Thank you for your feedback! We're glad to hear you found good deals with us, and we truly appreciate your honesty regarding communication. Providing a seamless and clear experience for our customers is a priority, and we’ll work to improve in this area. Your input helps us grow, and we hope to exceed your expectations in the future. Thank you for choosing us, and we look forward to serving you again!

November 22, 2024

John, salesman worked hard to find us the exact car we wanted in a courteous and timely manner. More

by mamoucarl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gerges
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Nov 27, 2024 -

BMW of West Houston responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

I received excellent service at the BMW of WEST HOUSTON in Katy, TX when purchasing my first BMW. The salesman was very professional and answered all my questions. More

by elb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lassine
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Nov 22, 2024 -

BMW of West Houston responded

Hi, we are glad we could help! Thank you, and have a fantastic day!

November 17, 2024

The sales man was professional, helpful and answered all our questions to make the sales happen More

by Moodymalak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SAM
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Nov 19, 2024 -

BMW of West Houston responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

November 09, 2024

My experience with BMW of West Houston was great with no hassles with negotiations for the best deal possible. From Mr.Luk, Mr. Berj Khanoyan, and Mr. Nick Clements and everyone involved in my purchase wer More

by tcm7993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berj Khanoyan, Nick Clements
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Nov 15, 2024 -

BMW of West Houston responded

Hi, thank you for taking the time to leave a review for us at BMW of West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!

November 06, 2024

I had a very great experience at the BMW West Houston Location. Tommy was awesome More

by Kwsmith02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

BMW of West Houston responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

October 28, 2024

Tommy Luk was so helpful and he made it look so very easy and fast More

by nwajiogoli Ifeanyi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

BMW of West Houston responded

Nwajiogoli, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! We hope you have a great day!

October 28, 2024

Awesome and efficient customer service as always! !! Thank you again for the many years of service. More

by Lourdes.ymson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Swann
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Nov 01, 2024 -

BMW of West Houston responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

October 25, 2024

Michael Akinboye was amazing to work with, a huge thank you to him and BMW More

by althea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Akinboye
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Nov 01, 2024 -

BMW of West Houston responded

Hi, thank you so much for the positive review! Have a fantastic day!

October 25, 2024

Fantastic and quick sale. Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car. More

by Kim Barron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

BMW of West Houston responded

Hi Kim, we are very happy to have provided you with such a positive experience! We hope you have a great day!

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