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BMW of West Houston

Katy, TX

Overview
Employees
Reviews
Vehicles
4.8
405 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center. BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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20822 Katy Freeway

Katy, TX

77449

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Showing 405 reviews

December 13, 2024

Everyone were great. My salesperson finance and Camilo who explain us car functions. Really appreciate there service.thanks More

by shahkr1950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo
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Dec 22, 2024 -

BMW of West Houston responded

We’re thrilled to know you had a fantastic experience with us! Your feedback means the world to us and encourages us to continue delivering excellent service. Thank you for choosing us, and we hope to see you again!

December 11, 2024

Professional, efficient and friendly buying experience. There was one hiccup, but it wasn’t the fault of our salesman, Jacob. He has been great to work with. More

by Tim m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Garza
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Dec 13, 2024 -

BMW of West Houston responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 05, 2024

Superb customer service. Will definitely recommend to family and friends. Very helpful, knowledgable and respectful. More

by marcusolee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Prator and Hamdy Sayed
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Dec 06, 2024 -

BMW of West Houston responded

Hi, thank you for taking the time to leave a review for us at BMW of West Houston. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2024

Very beautiful, service is excellent! ! Jacob, my salesman, is the best and always is very accommodating!! More

by valerie.odom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Garza
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Dec 03, 2024 -

BMW of West Houston responded

Valerie, we are so pleased you enjoyed your visit to BMW of West Houston! Thank you again for the great review!

November 28, 2024

The person was very nice and knowledgeable, and I was pleased with him. He explains with patient. More

by beauhabab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Errol Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Massine
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Dec 03, 2024 -

BMW of West Houston responded

We truly appreciate your feedback and are so glad we could exceed your expectations! Thank you for trusting us, and we’re here anytime you need us.

November 28, 2024

Tommy and Camilo were great! !! They know the product, were able to truly explain, and were patient and kind! The finance manager Richard Beard was also great. All very person More

by Anovak98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo
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Dec 03, 2024 -

BMW of West Houston responded

Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.

November 27, 2024

Awesome car salesman (Baba), Prompt and courtesy service. Will highly recommend BMW for any car needs. More

by Diane R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Baba
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Nov 28, 2024 -

BMW of West Houston responded

Diane, we are so happy to read such a great review about BMW of West Houston! Thank you, and have a fantastic day!

November 24, 2024

Good deals but still need to improve communication business wise with customers. Thank you.X More

by Dr.AlKhinalie, Ziyad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Luk
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

BMW of West Houston responded

Thank you for your feedback! We're glad to hear you found good deals with us, and we truly appreciate your honesty regarding communication. Providing a seamless and clear experience for our customers is a priority, and we’ll work to improve in this area. Your input helps us grow, and we hope to exceed your expectations in the future. Thank you for choosing us, and we look forward to serving you again!

November 22, 2024

John, salesman worked hard to find us the exact car we wanted in a courteous and timely manner. More

by mamoucarl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gerges
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Nov 27, 2024 -

BMW of West Houston responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

I received excellent service at the BMW of WEST HOUSTON in Katy, TX when purchasing my first BMW. The salesman was very professional and answered all my questions. More

by elb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lassine
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Nov 22, 2024 -

BMW of West Houston responded

Hi, we are glad we could help! Thank you, and have a fantastic day!

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