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BMW of West Houston
Katy, TX
430 Reviews
BMW of West Houston is a Houston BMW Dealer located in the Energy Corridor that strives to provide the highest level of service to its customers! Whether your new BMW needs service or maintenance, or your used car needs a new engine or transmission, BMW of West Houston has you covered. Our BMW dealership can also help you with your auto body repair needs, from our state-of-the-art collision center.
BMW of West Houston is multicultural - Our goal is to provide each customer a personal, unique, responsive BMW experience. Our employees speak a multitude of languages, including Spanish, Farsi, Hindi, Urdu, Vietnamese, Chinese, Arabic, Romanian, German, French, and Tagalog. to better serve all of Houston, TX.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 430 reviews
March 15, 2024
Great experience at BMW of West Houston, salesman, Mo Adelkhani, was very knowledgeable about the vehicle and the process. Was able to answer all of our questions and provide pertinent information. Also Adelkhani, was very knowledgeable about the vehicle and the process. Was able to answer all of our questions and provide pertinent information. Also very friendly, left with a new restaurant on the list to visit and a vacation spot. Thanks for providing exceptional service. More
by oreffell
Employees Worked With
Mo Adelkhani
March 14, 2024
My special order 2024 X5 Plug-in Hybrid was delayed extensively by corporate, but Muhanad (Mo) made up for it by putting me in a comparable unit with a good deal. Finance process was seamless. extensively by corporate, but Muhanad (Mo) made up for it by putting me in a comparable unit with a good deal. Finance process was seamless. More
by Victor
Employees Worked With
Muhanad Ali
March 13, 2024
My sales rep Davin Pope was awesome! He was extremely considerate of my buying window, not pushy, provided information I needed, and let the BMW speak for itself. A great sales experie He was extremely considerate of my buying window, not pushy, provided information I needed, and let the BMW speak for itself. A great sales experience! More
by Josh Z
Employees Worked With
Davin Pope, Finance Dept
March 09, 2024
I've purchased 3 cars from this dealership. They are always fair, polite and very helpful. Chris and Michael were extremely professional. They are always fair, polite and very helpful. Chris and Michael were extremely professional. More
by ABHou
Employees Worked With
Michael Akinboye, Lourdes Ymson, Joe Sonnier
January 30, 2024
Absolutely the worst service experience ever. I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was to I took my car in for three simple things: Oil change, new battery and to diagnose and potentially fix a sunshade that was inoperative. I was told that a software update was required to fix the sunroof shade that would cost $400+. I was skeptical, but the fateful decision to approve would result in me losing my car for over a week after waiting 6 hours at the dealership. The BMW West service center somehow screwed-up the software update and that rendered my entire car inoperative. After fixing their screw-up which required new parts (their cost), it did not fix the sunshade problem. This, of course, required another part and more time. As a bonus and departing gift, I had to reprogram all my car preferences. I accidentally left my garage door remote in the loaner car they provided and I couldn't have found a more disinterested team of service personnel in helping me locate despite a clear trail of custody for the loaner. Incompetence and insensitivity are not a winning combination. Again, the worst service experience ever and that is an extremely low bar since the two other BMW dealerships I've tried also provide terrible service. More
by lstang
Employees Worked With
Patrick Knight
