BMW of West Houston

It was a wonderful experience and all staff are very friendly and very helpful good customer service. friendly and very helpful good customer service. More

Very friendly and knowledgeable staff. Clean and comfortable environment. Great selection of vehicles. Made my shopping experience the best! Will definitely recommend to friends and family Clean and comfortable environment. Great selection of vehicles. Made my shopping experience the best! Will definitely recommend to friends and family. Actually already have! More

I couldn’t believe that they got me in a Mercedes Benz. I went to 2 other dealerships and they told me to try a different vehicle but Izze told me he was going to make sure I got a new car. I went to 2 other dealerships and they told me to try a different vehicle but Izze told me he was going to make sure I got a new car. More

I brought my vehicle in at 7:40am on 3/20/25 for an oil change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice, but she seems to be extremely busy all day and unable to answer calls or even return calls from messages left. She's extremely knowledgeable and very helpful as to what repairs need immediate attention for repair but the less than communication has me 2nd guessing if I even want to bring my car back for anything. Maybe this location needs more staff to help or maybe more than just one appointed service representative should be allowed to help with incoming calls and giving updates to customers. Waiting on one appointed representative when they may have more than they're fair share of customers to handle is just completely disappointing. Having customers in limbo without adequate, timely communication is unacceptable. And as an added bonus, I generally work Mon -Fri. It was not communicated to me until really late evening on Thursday, 3/20/25, that I would not get my vehicle back until the next day. Thank goodness I happened to be off these two days but I've still been very inconvenienced with this entire process. More

Poor and very slow sales service, unprofessional, disrespectful and very disappointing. Not recommend at all disrespectful and very disappointing. Not recommend at all More

Helpful, knowledgeable, explained everything In detailed and answered all our questions, definitely refer him to our friends and answered all our questions, definitely refer him to our friends More

I recently had the pleasure of visiting BMW of West Houston, and I can confidently say it was a fantastic experience from start to finish. The staff was incredibly welcoming and knowledgeable, providin Houston, and I can confidently say it was a fantastic experience from start to finish. The staff was incredibly welcoming and knowledgeable, providing a no-pressure, relaxed environment that made the entire car buying process a breeze. They took the time to understand my needs and helped me find the perfect vehicle that fit both my budget and lifestyle. The showroom was clean, well-organized, and had a great selection of vehicles to choose from. Jose the salesperson I worked with was patient, thorough, and answered all of my questions with clarity. I also appreciated the excellent customer service. I highly recommend BMW of West Houston to anyone in the market for a new or pre-owned car. It’s a dealership that truly values its customers and goes above and beyond to provide top-notch service. 10/10 More

It was an amazing experience. Everyone was very friendly regardless the bad weather. The facility was spotless and organized. Everyone was very friendly regardless the bad weather. The facility was spotless and organized. More

My entire experience in buying a new car at BMW West, the people were extremely helpful and the service excellent. people were extremely helpful and the service excellent. More