BMW of West Houston

Ming and Berj attention to detail and customer service skills were impeccable. The team kept the line of communication open throughout the entire process. I would recommend each and everyone of friends an skills were impeccable. The team kept the line of communication open throughout the entire process. I would recommend each and everyone of friends and family to BMW for all of there future purchases. More

Marvin B. was very kind the whole time and helped me choose the right car for my sister. was very kind the whole time and helped me choose the right car for my sister. More

Angelo made the process easy. He made sure I got the car with all the extras I wanted. He made sure I got the car with all the extras I wanted. More

I had an excellent experience here from start to finish. Reza was phenomenal and wasn’t pushy at all. I got into my first BMW with ease! Would definitely recommend this dealership. Reza was phenomenal and wasn’t pushy at all. I got into my first BMW with ease! Would definitely recommend this dealership. More

I felt more than welcome! They went above and beyond to seal the deal and made me feel appreciated. Highly recommended! 10 out of 10 ⭐️ They went above and beyond to seal the deal and made me feel appreciated. Highly recommended! 10 out of 10 ⭐️ More

It was a wonderful experience and all staff are very friendly and very helpful good customer service. friendly and very helpful good customer service. More

Very friendly and knowledgeable staff. Clean and comfortable environment. Great selection of vehicles. Made my shopping experience the best! Will definitely recommend to friends and family Clean and comfortable environment. Great selection of vehicles. Made my shopping experience the best! Will definitely recommend to friends and family. Actually already have! More

I couldn’t believe that they got me in a Mercedes Benz. I went to 2 other dealerships and they told me to try a different vehicle but Izze told me he was going to make sure I got a new car. I went to 2 other dealerships and they told me to try a different vehicle but Izze told me he was going to make sure I got a new car. More

I brought my vehicle in at 7:40am on 3/20/25 for an oil change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice change and repair of part of my coolant system. As of 3/21/25 at 11:20am, I still don't have my vehicle back. The service representative is very nice, but she seems to be extremely busy all day and unable to answer calls or even return calls from messages left. She's extremely knowledgeable and very helpful as to what repairs need immediate attention for repair but the less than communication has me 2nd guessing if I even want to bring my car back for anything. Maybe this location needs more staff to help or maybe more than just one appointed service representative should be allowed to help with incoming calls and giving updates to customers. Waiting on one appointed representative when they may have more than they're fair share of customers to handle is just completely disappointing. Having customers in limbo without adequate, timely communication is unacceptable. And as an added bonus, I generally work Mon -Fri. It was not communicated to me until really late evening on Thursday, 3/20/25, that I would not get my vehicle back until the next day. Thank goodness I happened to be off these two days but I've still been very inconvenienced with this entire process. More