BMW of Wesley Chapel - Service Center

Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection progr BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point. Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We called the next day for an update and was completely ghosted by the general manager, service manager, and our service adviser. No one would take our call or call us back. Wasn’t till 4:00 the next day that we received a text msg that the car was done. Still no call from any human at the dealership! They even had the nerve to charge us to put gas in the loaner. Pathetic. More

All of the staff of this dealership and service center are friendly, helpful, efficient, and professional! are friendly, helpful, efficient, and professional! More

My BMW430i convertible was serviced and completed in a timely manner. Great service and great advisors! timely manner. Great service and great advisors! More

Service was excellent. Compared to Porsche this place is light years better. Very good job Compared to Porsche this place is light years better. Very good job More

Friendly service provider, took care of all my needs was transparent and communicated well service was exceptional transparent and communicated well service was exceptional More

Excellent customer service. Quoted before service is done. Good communication between technician anb client. Will use again Quoted before service is done. Good communication between technician anb client. Will use again More

Top notch service! Patrick Eversull was super helpful and even helped me to fix the net behind my seat. He went above and beyond. Thank you Patrick! Patrick Eversull was super helpful and even helped me to fix the net behind my seat. He went above and beyond. Thank you Patrick! More

Great atmosphere, wonderful selection of vehicles. My experience with their service department was top notch. I can’t say enough about how I was treated and valued as a customer. My experience with their service department was top notch. I can’t say enough about how I was treated and valued as a customer. More

Great customer service, Javier excellent provided excellent service. The price is much higher than others, didn’t offer senior discount or other discounts. excellent service. The price is much higher than others, didn’t offer senior discount or other discounts. More

I can not say enough about the service at my dealership. It is always outstanding! The service team is professional and courteous. Each time I have come in, I am treated like a valued customer. Darryl helpe It is always outstanding! The service team is professional and courteous. Each time I have come in, I am treated like a valued customer. Darryl helped me out, he went above and beyond and made me a very happy customer. I thank you, thank you for everything you do, and for the experience. You guys ROCK!!!! I would recommend this dealership Over & Over because I know that you take pride in what you do. That is not a common thing when going to any dealership. 10 stars 🌟 for you 🌟 More