BMW of Wesley Chapel

1st, Matthew helped me purchase my BMW M340i, everything went super smooth and he was very personable and honest! Definitely recommend doing business with him! 2nd Harley was my advisor with maintenance t went super smooth and he was very personable and honest! Definitely recommend doing business with him! 2nd Harley was my advisor with maintenance that needed to be done post purchase, she does everything in her power to ensure I feel taken care of! 3rd, Overall the dealership is very professional and personal. I have not experienced any issues like constantly waiting on hold, or talking to someone new every-time you call. The atmosphere is great and makes you feel important and well taken care of! More

1: My service advisor James Whaley was near impossible to get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just to not even get a call back. On top of the fact that I was told 3-4 weeks and this at week 6 I had not even received a courtesy text or call with an update of what was going on with my car? Thoroughly disappointing customer service all around. 2: It had been three months having not seen my car, two weeks since I'd heard from my service advisor who only called me because I reached out to BMW USA, and the person replying to my Google reviews had done seemingly nothing at all to rectify anything. Absolutely unbelievable, these people couldn't care less about improving how they operate or making their customers happy, or even content. 3: My car was affected in a maintenance bay fire and their insurance adjuster basically told me to kick rocks. They're not claiming liability because they don't know what cause the fire? What a joke. So now I'm left with a ruined vehicle, was told I need to have an insurance claim on my personal insurance record, and because bmws hold value so well I'll probably owe more on my loan than insurance will cover. Literal nightmare situation leaving me in a terrible position with literally no support or care from BMW or their insurance adjusters. More

Superior Customer Service! They greet you with a smile and make sure all your repairs are completed in a timely manner. They greet you with a smile and make sure all your repairs are completed in a timely manner. More

The attention and service are very good, the commercial advice very precise and warm all is well advice very precise and warm all is well More

Prompt job. Ryan was professional and showed full care and interest in taking care of my car . He informed me of what would be taking care of and the cost for Ryan was professional and showed full care and interest in taking care of my car . He informed me of what would be taking care of and the cost for the job keep being consistent! More

Servicio excelente, puntuales y organizados, los recomiendo 100%. Muy profesionales y expertos en lo que hacen. recomiendo 100%. Muy profesionales y expertos en lo que hacen. More

When you going to a BMW Dealer/Service you expect a SUPERB costumer service, isntead a the wesley Chapel BMW it was a very poor experience. SUPERB costumer service, isntead a the wesley Chapel BMW it was a very poor experience. More

Very professional and effective workers that will help you handle any problem that you have you handle any problem that you have More

I was very impressed with the dealership nice workers took care of my needs will continue to use them thank u took care of my needs will continue to use them thank u More