BMW of Wesley Chapel

What a pleasure it was to be greeted by Harley, who was so attentive and knowledgeable about my car - so professional! Thank you! so attentive and knowledgeable about my car - so professional! Thank you! More

The service and service technician were great. I highly recommend BMW Wesley Chapel. Knowledgeable, thorough and reliable. I highly recommend BMW Wesley Chapel. Knowledgeable, thorough and reliable. More

Service was amazing. I only went for windshield wipers and my service advisor notified me of two open recalls that I wasn’t aware of so I was able to get one done on the I only went for windshield wipers and my service advisor notified me of two open recalls that I wasn’t aware of so I was able to get one done on the spot and she scheduled me for my next one when the remedy is available which I found very convenient! As soon as I walked in I saw everyone happy and uplifting so their boss must be really nice too! Overall great experience and I would be more than happy to keep driving an hour and 45 minutes to get service done here! More

I had a very positive experience with BMW Wesley Chapel during my scheduled service. Everyone I met was very friendly. My service advisor Ryan was very friendly, professional and helpful. I was very impre during my scheduled service. Everyone I met was very friendly. My service advisor Ryan was very friendly, professional and helpful. I was very impressed! Highly recommend this dealership! More

Patrick and Eric at BMW Wesley Chapel did an outstanding job serving my vehicle and the customer service was awesome. Would recommend to anyone! job serving my vehicle and the customer service was awesome. Would recommend to anyone! More

1st, Matthew helped me purchase my BMW M340i, everything went super smooth and he was very personable and honest! Definitely recommend doing business with him! 2nd Harley was my advisor with maintenance t went super smooth and he was very personable and honest! Definitely recommend doing business with him! 2nd Harley was my advisor with maintenance that needed to be done post purchase, she does everything in her power to ensure I feel taken care of! 3rd, Overall the dealership is very professional and personal. I have not experienced any issues like constantly waiting on hold, or talking to someone new every-time you call. The atmosphere is great and makes you feel important and well taken care of! More

1: My service advisor James Whaley was near impossible to get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just get in touch with and it was just ridiculous. I had to call multiple times, speaking to multiple people telling me they'll leave him a message, just to not even get a call back. On top of the fact that I was told 3-4 weeks and this at week 6 I had not even received a courtesy text or call with an update of what was going on with my car? Thoroughly disappointing customer service all around. 2: It had been three months having not seen my car, two weeks since I'd heard from my service advisor who only called me because I reached out to BMW USA, and the person replying to my Google reviews had done seemingly nothing at all to rectify anything. Absolutely unbelievable, these people couldn't care less about improving how they operate or making their customers happy, or even content. 3: My car was affected in a maintenance bay fire and their insurance adjuster basically told me to kick rocks. They're not claiming liability because they don't know what cause the fire? What a joke. So now I'm left with a ruined vehicle, was told I need to have an insurance claim on my personal insurance record, and because bmws hold value so well I'll probably owe more on my loan than insurance will cover. Literal nightmare situation leaving me in a terrible position with literally no support or care from BMW or their insurance adjusters. More

Superior Customer Service! They greet you with a smile and make sure all your repairs are completed in a timely manner. They greet you with a smile and make sure all your repairs are completed in a timely manner. More

The attention and service are very good, the commercial advice very precise and warm all is well advice very precise and warm all is well More