BMW of Wesley Chapel

Harley was outstanding! !! She was courteous, professional, and honest. Required repairs were explained in detail, including the cost, and her customer care was second to non !! She was courteous, professional, and honest. Required repairs were explained in detail, including the cost, and her customer care was second to none!!! More

jimmy was very helpful with visit -explaining work done and suggested work-set up recalls with a loaner car and suggested work-set up recalls with a loaner car More

They took a week more than expected, they use up almost the entire gas in my 2024 BMW X7 gas tank. It was full when I gave them and when I received the car the tank was empty. Then they told me they have u the entire gas in my 2024 BMW X7 gas tank. It was full when I gave them and when I received the car the tank was empty. Then they told me they have used the car to test stuff. Test what. You know it takes one week running the cars long miles to drain gas that much. My nephew has also same experience with his 340 he left with them. They also fired Javier or they told me he left BMW when I got there to take the car. They were supposed to vacuum the car and they had not. My nephew also took the 340 there and they charged him $200 for alignment and make him wait for the whole day and it was still making same noise and same misalignment problems. After he complained about that they made him go back again 10 days later and do same thing. I will never go back to them. They are not honest More

The Representative, Jose Irrizzary was very welcoming, informative, and kept me in the loop regarding all concerns of my vehicle. informative, and kept me in the loop regarding all concerns of my vehicle. More

Harley was outstanding! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised! Great customer service, exceeded expectations! She was very positive and professional, answered all questions, and delivered as promised! More

BMW Wesley Chapel is the best dealership I have ever been to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! to-sales,service and everyone I have dealt with exceptional!! Patrick especially helpful and knowledgeable. Thank you!!! More

Needed two front tires replaced and had great experience with my advisor Patrick Eversull at BMW Wesley Chapel! with my advisor Patrick Eversull at BMW Wesley Chapel! More

Great service from the time you arrive until your car is returned. Car was serviced quickly and explained returned. Car was serviced quickly and explained More

Terrible service. BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection progr BMW Wesley Chapel just lost us as returning customers. We took our vehicle in for a nail in the tire. We luckily purchased the tire protection program when we bought the vehicle. We arrived at service at 10:30 and proceeded to wait 3 1/2 hours in the waiting room only to find out they were still waiting on “approval” from tire warranty. Nothing had been done to the car yet! We demanded a loaner car at this point. Once we got home, one would expect to get a call stating that they had received approval….but no! No communication whatsoever! We called the next day for an update and was completely ghosted by the general manager, service manager, and our service adviser. No one would take our call or call us back. Wasn’t till 4:00 the next day that we received a text msg that the car was done. Still no call from any human at the dealership! They even had the nerve to charge us to put gas in the loaner. Pathetic. More

All of the staff of this dealership and service center are friendly, helpful, efficient, and professional! are friendly, helpful, efficient, and professional! More