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BMW of Turnersville
Turnersville, NJ
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
March 24, 2024
Friendly, and professional. Great knowledge of their product. Willing to take the time to explain and answer all your questions. Great knowledge of their product. Willing to take the time to explain and answer all your questions. More
by Greg
Employees Worked With
Adam Feinstein, Scott Batt
March 19, 2024
Took my 2022 M4 Competition in for a leak on the front passenger side. After waiting about an hour or so Joe came over to tell me that I have aftermarket springs on my car and it caused my strut to burst. passenger side. After waiting about an hour or so Joe came over to tell me that I have aftermarket springs on my car and it caused my strut to burst. I stated, thats impossible the springs specs are within the requirements of bmw. Joe also went on to say that we've also found that your car is tuned. I said no my car is not ECU tuned. Joe then states that he's sending pics to bmw and my warranty will most likely be voided. I said why?? That's impossible for springs to cause the struts to burst, it must be a malfunction. I got my husband on the phone and Joe was so rude and disrespectful to him. Every question my husband asked Joe it seem to get him more frustrated and rude. As I was asking questions I also experienced Joe attitude. Seem like Joe was more focused on what he could find that would void my warranty then helping me. That's all he kept talking about was voiding the warranty. Joe then threw his hands up and said " I'm not dealing with this" and walked away. I later found out he went to speak with a manager. When they brought my car out I went to get a second opinion and was told that they didn't torque my tire back to the manufacturer specs which is another safety issue, putting me in danger. As I started to observe my car I noticed a plug hanging under the steering wheel near the pedals. They completely removed the panels under the steering wheel looking for what else they could find to void my warranty and left a plug hanging near the pedals which again is another safety issue. There only concern was what they could find to void my warranty. I have been a customer for over 15 years and this is my 4th bmw. And I must say this type of treatment for a long term customer is something I would never expect. They have lost a dedicated loyal customer and I will never go there again nor recommend them to anyone. This is the worse experience I've had and shame on you bmw of turnersville. The non concern and care was just shocking. You give customer service a bad name especially representing such a big company as BMW. More
by Laditee
Employees Worked With
Glenn Falvey, Joseph Urban, Aimee Bickerdyke, Theo Herrera, Franklin Davila
March 08, 2024
Outstanding customer service. No hassle purchase and financing experience. Adam F. is an incredibly knowledgeable and professional sales representative. I thoroughly enjoyed the No hassle purchase and financing experience. Adam F. is an incredibly knowledgeable and professional sales representative. I thoroughly enjoyed the shopping experience. Great place to do business. More
by Joe M.
Employees Worked With
Adam Feinstein, Pete Ballias
February 17, 2024
Clean, friendly, and professional service! Love the test track and great selection of cars. I highly recommend them and would definitely go back. Love the test track and great selection of cars. I highly recommend them and would definitely go back. More
by Margo
Employees Worked With
Carl Costantino, Pete Ballias
February 03, 2024
We had the best experience with our sales representative, Keith. We have been working with him for over a decade with all of our cars. The paperwork was so quick and easy and the finance manager, Matt made i Keith. We have been working with him for over a decade with all of our cars. The paperwork was so quick and easy and the finance manager, Matt made it seamless. We look forward to driving our new BMW. More
by Kristym
Employees Worked With
Keith Appelbaum, Matt Batt
February 03, 2024
I had a very good experience with BMW of Turnersville Glen and Dereck were extremely helpful and worked very hard to help me with my purchase I would proudly recommend them to my friends Glen and Dereck were extremely helpful and worked very hard to help me with my purchase I would proudly recommend them to my friends More
by delucr00
Employees Worked With
Glenn Falvey, Derek Sabato, Pete Ballias
January 19, 2024
Rob Rose and Pete are top of their class. No xx, no upsell, if you know what you want these are the guys to get it for you. Could not have had a better experience getting my g87. Plus, racetr No xx, no upsell, if you know what you want these are the guys to get it for you. Could not have had a better experience getting my g87. Plus, racetrack. More
by bimmer_guy36
Employees Worked With
Rob Rose, Pete Ballias
