BMW of Turnersville

I just wanted to say express my appreciation on how was I just wanted to say express my appreciation on how was treated at Bmw of Turnersville. I looked throughout the entire area and read many reviews on I just wanted to say express my appreciation on how was treated at Bmw of Turnersville. I looked throughout the entire area and read many reviews on other dealerships as well as the Bmw store in turnersville. After getting pricing and talking with personal from tje internet department to the sales person(herb herigel), and the manager Kevin franco. I felt I was treated very fairly and most important both Herb and Kevon was both very honest with me and with that being said i would recommend driving to their dealership to see the customer Service that this dealership will provide to you as very provided to me. provides. I honestly want to say that when speaking to herb and kevin they were sincere in explaining the buying process to me when never owing a BMW before, I can say as a single women i was worried. After kevin gave us a Great deal and herb going over the car in detail, i was truly satified with the customer service and most importantly The honesty. This dealership provided me, i will tell you that it will be worth your while to drive or call this dealership for your next car or truck. More

BUYER BEWARE ... Unless you can afford to purchase a BUYER BEWARE ... Unless you can afford to purchase a brand new vehicle from Turnersville BMW in New Jersey do not even consider going to this dealer BUYER BEWARE ... Unless you can afford to purchase a brand new vehicle from Turnersville BMW in New Jersey do not even consider going to this dealership! When purchasing a new vehicle you know that this vehicle has come from the factory and you are the only owner so you are aware of the history of the vehicle. Unfortunately there are some people like myself that have always wanted a BMW and consider buying a used one as a means if getting the vehicle they want without the huge price tag. So I have researched the BMW 5 series relentlessly and knew exactly what I was looking for and some of the things to look for when purchasing a used vehicle. So after searching for a long time I found a vehicle I was extremely interested in a BMW 530i and sent my husband to look at it. After getting his phone call saying the car appeared to be in great shape the salesman Steve insisted he do a credit check to make sure he qualified for the car which I knew would not be a problem we have excellent credit. After he runs my husbands credit he tells him we are approved no problem and is trying to talk my husband into signing for the car right then and there ... My husband insisted that I needed to come look at the car which we made arrangements to go back that very night. After we arrived we both took turns taking the car for a test drive, the car was beautiful and in amazing shape for being a 2005. But shortly after we arrived at the test track I noticed a strong burning smell which I kept mentioning to Steve the salesman which he assured me it was nothing more that a filter that needed to be changed. In addition I noticed a couple other minor things that needed to be addressed. So when we go back inside the dealership I was inquiring further about the smell because it really smelled like something was burning which I knew was not going to be fixed by changing a filter. So again Steve was insistent that we sign the papers and that we could pick the car up on Saturday since we couldn't do it Friday and that they would have everything ready to go. I told the salesman that there was no way I would sign papers for a car which was not fixed because if we came on Saturday to pick up the car that we would be stuck with a car that already was not functioning properly since there was no warranty the car was as is. So Steve walks away to go discuss it with his sales manager and over walks Kevin the sales manager who assures me everything will be fixed. So then I remember to inquire about when was the last time the car had an oil change which he could not give me an answer. Kevin did inform me that the car was as is which I knew and he said that if I wanted a oil change that I would need to pay for that myself my mouth about hit the floor that here I am purchasing a car from your dealership which you can't even tell me when the car had an oil change but that you want me to pay for it and it would be $120.00. After our discussion about the car Kevin then walks away and returns with a coupon for a discount on the oil change as if to add salt to the wound but I really liked the car and wanted it so I let it go. Before we left the dealership that night my husband and I are talked into putting a deposit on the car so no one else can purchase it before we picked it up on Saturday so we did. So we leave the dealership and it is really bothering me that this smell in the car is so strong so Friday I decide to call my mechanic and he tells me to bring the car down to be looked at he told be there was no way a dirty filter would be causing a burning smell. In addition he told me that he could hook the car up to the computer to see if any warning codes were recently cleared because apparently if codes are cleared it could take up to three days for them to come back on which obviously would be a major problem for us since the car has no warranty. I hang up and call the dealership and Steve is busy so I ask for Kevin the sales manager and again explain to him by concerns at this time he gives me this extensive story about why I can't take the car to my mechanic and then adds well I told you there was a cracked valve last night but it is nothing major and will not affect the integrity of the car. I was like what wait a min you never told me this last night I would NEVER agree to buy a car that has something wrong with it, Kevin then tells me he could get me a quote to get it fixed but they would not pay to have it fixed I would have to have it fixed because the price did not include this defect. I told him I absolutely was not interested in the car any longer and to immediately refund my money end of story. I hung up the phone and was completely heartbroken here after all my research and looking I thought I had finally found my car and here it was a complete disaster. Not only do I have no car but the sales manager tried to pull a fast one on me lied through his teeth. After about 15 minutes my phone rings again and it is Kevin the sales manager calling back to further discuss us purchasing the car I again told him that I was not interested in purchasing the car and just wanted my deposit back Kevin then advises me that they were willing to fix the car which would cost around $700 but only if I was willing to come that night and sign the paper work. My mouth just about hit the floor again I felt like I was being treated as if I was a complete idiot because I was a woman. Who in their right mind would ever even consider purchasing a car which they know is defective and you have been lied to about it not once but numerous times. I again reiterated that I did not want to purchase the car and that I just wanted my money to be returned. At this point it has been several days and still my deposit has not been refunded and not only has it not been refunded but every time I call the dealership I am told that it has been which again is obviously not the truth. So the bottom line is if want to purchase a used car this is not the place for you to go. I don't ever want anyone to go through what I have dealt with and looks like I will have to continue to deal with until my deposit is refunded. My dreams of owning a BMW are down the drain I will never even consider another BMW unless I win the lottery and can purchase a brand new one which I would never do from this dealership. And finally I will be contacting the better business bureau as well as corporate BMW to make them aware of my experience. More

This is the second car that I purchased from this dealer and both experiences were exceptional. They made everything so easy! Kevin Franco was especially helpful with my financing! Everyone was very friend and both experiences were exceptional. They made everything so easy! Kevin Franco was especially helpful with my financing! Everyone was very friendly, polite and professional I will definitely go back to get my next BMW! More

I have never had a worse car buying experience. First, we drove over an hour to this particular dealership because they had a car in stock that we specifically wanted. We contacted the dealership at 3:30 we drove over an hour to this particular dealership because they had a car in stock that we specifically wanted. We contacted the dealership at 3:30 pm and were told the car was still available. When he got there, we were informed that the car was sold at 11:30 in the morning. The only explanation they could provide was that person who told us the car was available was actually off-site and only checks the inventory in the morning. The manager assured us he could find a similar car for a similar price, so we did stay. However, it took them literally a half hour to find the car and bring us to see it. When my fiancé decided he wanted to see a different color, that took another half hour, and they never found the car! Clearly they are not aware of their inventory. When it came to price, they brought out a piece of paper with a price that was nowhere near what the original car we came in for was priced at. When we tried to negotiate down, the salesman took the papers from us and stuck out his hand and said “well, we’re too far apart. It was nice to meet you.” I felt like he practically kicked us out for trying to negotiate. Stay away from here! If they gave us the car for free at this point, I don’t think I’d go back. More

Joel was excellent. He explained the vehicle and the offers that were currently available. He was very courteous and friendly. I had never met him before but spoke to him on the phone and made arrangeme offers that were currently available. He was very courteous and friendly. I had never met him before but spoke to him on the phone and made arrangements to meet him on a Saturday morning and he greeted us with enthusiasm but was never high pressure. I would buy from him again since this is my third BMW but I don't want to wait 1 hour and 45 minutes to have the paperwork prepared as was the case in this particular transaction. The dealership needs to improve in this category but it was not Joel's fault. More

I don’t know where to start.. These guys are I don’t know where to start.. These guys are awesome…Very patient because I went into the BMW dealership at least 4 different times before I actually I don’t know where to start.. These guys are awesome…Very patient because I went into the BMW dealership at least 4 different times before I actually decided on purchasing my New car. I had a lot of questions, I require a lot of attention and can be very difficult at times..lol. I was always under the impression that car sales men could not be trusted and that they did not have the customers best interest at heart, only concerned with a sale but defiantly not the cases . Rob was very genuine, respectful, sincere and took his time working with me to get me a car at the price I can afford as well as working hard to get me the monthly payment I can afford. Jason from the financing department was hilarious and explained all the documents with a humor making the sighing a bit more easier to get through. We came across a few hick ups but I will say Rob was very accommodating and did everything in his power to ensure a smooth transition. He tread my husband and myself as family and he now has a customer for life ;) Amazing team over there in Turnersville and I am bragging to everyone I know to go check them out. Sincerely the Bowens More

From start to finish, this BMW was the smoothest, most problem free and most professionally handled buying experience I have ever encountered. This dealerships customer service is world class and for at 6 problem free and most professionally handled buying experience I have ever encountered. This dealerships customer service is world class and for at 60 years young that is saying a lot. In all my years of buying vehicles this was the most stress free deal of all. Everyone is so friendly and that always helps to make a buying experience easier to do. Rob Rose worked to get the paperwork all finished up, everything was like clock work. Kevin Franco has got his team working like a fine running BMW. Kevin made sure the car was checked out from top to bottom, that all manuals and keys got to me in a timely manner. He has also keep me updated as to the progress of my car being shipped to me. I will always remember this experience and I will never stop telling people were to go to get the best out of this world customer service. More

Jessica was a very professional and great experience with purchasing my BMW. It was such a smooth transaction and I felt like she was working with us to complete and finalize the sale. I would recommend her purchasing my BMW. It was such a smooth transaction and I felt like she was working with us to complete and finalize the sale. I would recommend her to others and return back to her with another purchase. Thank-you!! More

Cant say enough good things about Scott and Kevin, They were able to get me financed at a great rate and into a great car, to say the least my credit isnt stellar but they were able to assit me, they liste were able to get me financed at a great rate and into a great car, to say the least my credit isnt stellar but they were able to assit me, they listened to me and asked me what I cant spend and what Im able to spend and we took it from there, the car is great and im not disappointed at all, its a prewoned car and its almost in perfect shape, it needs new weather stripping across my windshield but thats the only issue I have with the car, ive already spoken very highly of this dealership, I work for a very large corporation in NJ and we pride ourselves on customer experience and BMW met and then exceeded that goal, my colleagues have been told about the great service, I will be buying another car from BMW and Scott will be my guy More