BMW of Turnersville

Rob Rose knows his craft!!! I have been going to the Turnersville BMW Dealership for to have my 5 series serviced for years until my 5 series finally decided it was time to go BM I have been going to the Turnersville BMW Dealership for to have my 5 series serviced for years until my 5 series finally decided it was time to go BMW heaven. After 12 years and 230,000 miles, I bit the bullet and purchased a pre-owned 5 series. Rob Rose is extremely educated and demonstrated superior customer service and patience during the purchase of my pre-owned 5 series. I will send refers to Rob! He is a great salesman............. More

The Most Incredible Car Purchase Experience Ever! I approached this dealership as a result of a referral from a BMW Corporate employee who spoke highly of dealership and in particular Adam Feinstein a I approached this dealership as a result of a referral from a BMW Corporate employee who spoke highly of dealership and in particular Adam Feinstein and Paul Naegele. My goal was to literally purchase my dream car that I have been wanting for 10+ years but the stars never quite aligned until now. The purchase would be for a 2015 BMW M3, a highly sought after and difficult car to get an allocation. At first this would be just a single purchase but quickly escalated into a complex nearly year long process of planning an European Delivery with buyers from all over the country. My CA Adam agreed to support my crazy dream with the full support of Sales Manager Paul to be the lead dealership in this major event. I will tell you that the path was not easy with little information and firm dates to plan against it was literally a daily project requiring the dealership to appease my proactive attempts at locking down orders and guiding me through the process. Fast forward today and the trip turned out to be the most incredible driving experience a BMW owner could ever have in a vehicle. Our group ended up being the first 22 owners on the planet to take delivery of the car at the BMW Welt in Munich Germany with 35 folks and media in attendance for big event. What is even better is that dealership was responsible for selling the first M3 and M4 cars ever delivered during morning of launch event. The trip was 9 days of pure motorsport bliss touring across 5 Countries visiting legendary tracks and roads in Germany, Austria, Switzerland, Italy, and Belgium. None of this would have been possible without the incredible effort of Adam and Paul to make sure the allocations would be secured and our orders perfectly executed from start to finish. The number of emails, hours, and phone calls to Adam and Paul between myself and the group easily exceeded 100+ and a shining example of a dealer that goes above and beyond for their customers. We have become friends in the process as well. I am forever in their debt for enabling me to fulfill every BMW Motorsport enthusiast dream experience in 1 trip. I am thankful for the flawless execution of the sales experience and incredible customer service. I received a highly competitive price on the car as well. I will never buy a BMW from anywhere else ever again as long as Adam and Paul are in business! A Grateful Customer, Miguel, Montgomery County PA More

Let me upgrade you I came in looking to upgrade my Optima for a 535 posted on the dealer's website. From the first moment my husband and I stepped through the door I came in looking to upgrade my Optima for a 535 posted on the dealer's website. From the first moment my husband and I stepped through the door, we were greeted and impressed with Christain's professionalism and knowledge about their stock. Throughout the entire process he was 100% attentive to our needs for information and time to discuss our options. Christian took us out on the test track and allowed both of us to get a feel of the power of our prospective buy. He was engaged throughout the demonstration and proactive with informing us about the features and options. It bears repeating that Christian was very attentive and professional throughout the entire negotiation and buying process. Kevin was also respectful and instrumental in assisting us with the buying process. He provided us with helpful information and was reasonable with valuing our trade in. Both gentlemen were respectful and welcoming to me and my family, and as a result have earned our respect and gratitude in return, for their assistance in this very exciting Ultimate Buying Experience. These guys, including Jason (The $ Money Man) stayed late with us on a Friday night to ensure we were satisfied and that the entire purchase was completed. Overall, I had a great experience working with these gentlemen. I never felt obsolete or over looked during the buying process and I would highly recommend their services. More

Adam was extremely knowledgeable about the vehicle I was interested in. Moreover, Adam was very straightforward during the negotiation process. Many salespeople get a bad rap for evasiveness, but I thorough interested in. Moreover, Adam was very straightforward during the negotiation process. Many salespeople get a bad rap for evasiveness, but I thoroughly enjoyed Adam's style; my transaction was smooth from start to finish and even included a gift bag at the end. Ultimately, I highly recommend buying form Turnersville BMW because of fair pricing and their transparency in dealings. More

Jason Coulter was very knowledgeable about the process and explained the paperwork and details in easy to understand terms. It was a pleasure to work with Jason and he made the process very tolerable. A l and explained the paperwork and details in easy to understand terms. It was a pleasure to work with Jason and he made the process very tolerable. A lot of car dealerships make you feel like you don't understand the process, but Jason definitely helped us understand our options. Kevin Franco was a life-saver in our car buying situation. He was friendly, knowledgeable and direct. He was able to be flexible to find us the best deal for the best price for our situation. We are having a baby in just a few short weeks and he was able to help us find the best car and weight our options as he also just had a baby recently. Kevin was invaluable and indispensable in our car buying process. Adam Feinstein helped us understand our new car and helped set up our satellite and BMW assist. He set up our phones for us and helped show us how to program our settings. He was able to show us tricks we would have never known about the specific features on our new car. All in all, our experience at BMW was pleasant and to-the-point. Each person was able to help us through the process and was knowledgeable and friendly. More

I just wanted to say express my appreciation on how was I just wanted to say express my appreciation on how was treated at Bmw of Turnersville. I looked throughout the entire area and read many reviews on I just wanted to say express my appreciation on how was treated at Bmw of Turnersville. I looked throughout the entire area and read many reviews on other dealerships as well as the Bmw store in turnersville. After getting pricing and talking with personal from tje internet department to the sales person(herb herigel), and the manager Kevin franco. I felt I was treated very fairly and most important both Herb and Kevon was both very honest with me and with that being said i would recommend driving to their dealership to see the customer Service that this dealership will provide to you as very provided to me. provides. I honestly want to say that when speaking to herb and kevin they were sincere in explaining the buying process to me when never owing a BMW before, I can say as a single women i was worried. After kevin gave us a Great deal and herb going over the car in detail, i was truly satified with the customer service and most importantly The honesty. This dealership provided me, i will tell you that it will be worth your while to drive or call this dealership for your next car or truck. More

BUYER BEWARE ... Unless you can afford to purchase a BUYER BEWARE ... Unless you can afford to purchase a brand new vehicle from Turnersville BMW in New Jersey do not even consider going to this dealer BUYER BEWARE ... Unless you can afford to purchase a brand new vehicle from Turnersville BMW in New Jersey do not even consider going to this dealership! When purchasing a new vehicle you know that this vehicle has come from the factory and you are the only owner so you are aware of the history of the vehicle. Unfortunately there are some people like myself that have always wanted a BMW and consider buying a used one as a means if getting the vehicle they want without the huge price tag. So I have researched the BMW 5 series relentlessly and knew exactly what I was looking for and some of the things to look for when purchasing a used vehicle. So after searching for a long time I found a vehicle I was extremely interested in a BMW 530i and sent my husband to look at it. After getting his phone call saying the car appeared to be in great shape the salesman Steve insisted he do a credit check to make sure he qualified for the car which I knew would not be a problem we have excellent credit. After he runs my husbands credit he tells him we are approved no problem and is trying to talk my husband into signing for the car right then and there ... My husband insisted that I needed to come look at the car which we made arrangements to go back that very night. After we arrived we both took turns taking the car for a test drive, the car was beautiful and in amazing shape for being a 2005. But shortly after we arrived at the test track I noticed a strong burning smell which I kept mentioning to Steve the salesman which he assured me it was nothing more that a filter that needed to be changed. In addition I noticed a couple other minor things that needed to be addressed. So when we go back inside the dealership I was inquiring further about the smell because it really smelled like something was burning which I knew was not going to be fixed by changing a filter. So again Steve was insistent that we sign the papers and that we could pick the car up on Saturday since we couldn't do it Friday and that they would have everything ready to go. I told the salesman that there was no way I would sign papers for a car which was not fixed because if we came on Saturday to pick up the car that we would be stuck with a car that already was not functioning properly since there was no warranty the car was as is. So Steve walks away to go discuss it with his sales manager and over walks Kevin the sales manager who assures me everything will be fixed. So then I remember to inquire about when was the last time the car had an oil change which he could not give me an answer. Kevin did inform me that the car was as is which I knew and he said that if I wanted a oil change that I would need to pay for that myself my mouth about hit the floor that here I am purchasing a car from your dealership which you can't even tell me when the car had an oil change but that you want me to pay for it and it would be $120.00. After our discussion about the car Kevin then walks away and returns with a coupon for a discount on the oil change as if to add salt to the wound but I really liked the car and wanted it so I let it go. Before we left the dealership that night my husband and I are talked into putting a deposit on the car so no one else can purchase it before we picked it up on Saturday so we did. So we leave the dealership and it is really bothering me that this smell in the car is so strong so Friday I decide to call my mechanic and he tells me to bring the car down to be looked at he told be there was no way a dirty filter would be causing a burning smell. In addition he told me that he could hook the car up to the computer to see if any warning codes were recently cleared because apparently if codes are cleared it could take up to three days for them to come back on which obviously would be a major problem for us since the car has no warranty. I hang up and call the dealership and Steve is busy so I ask for Kevin the sales manager and again explain to him by concerns at this time he gives me this extensive story about why I can't take the car to my mechanic and then adds well I told you there was a cracked valve last night but it is nothing major and will not affect the integrity of the car. I was like what wait a min you never told me this last night I would NEVER agree to buy a car that has something wrong with it, Kevin then tells me he could get me a quote to get it fixed but they would not pay to have it fixed I would have to have it fixed because the price did not include this defect. I told him I absolutely was not interested in the car any longer and to immediately refund my money end of story. I hung up the phone and was completely heartbroken here after all my research and looking I thought I had finally found my car and here it was a complete disaster. Not only do I have no car but the sales manager tried to pull a fast one on me lied through his teeth. After about 15 minutes my phone rings again and it is Kevin the sales manager calling back to further discuss us purchasing the car I again told him that I was not interested in purchasing the car and just wanted my deposit back Kevin then advises me that they were willing to fix the car which would cost around $700 but only if I was willing to come that night and sign the paper work. My mouth just about hit the floor again I felt like I was being treated as if I was a complete idiot because I was a woman. Who in their right mind would ever even consider purchasing a car which they know is defective and you have been lied to about it not once but numerous times. I again reiterated that I did not want to purchase the car and that I just wanted my money to be returned. At this point it has been several days and still my deposit has not been refunded and not only has it not been refunded but every time I call the dealership I am told that it has been which again is obviously not the truth. So the bottom line is if want to purchase a used car this is not the place for you to go. I don't ever want anyone to go through what I have dealt with and looks like I will have to continue to deal with until my deposit is refunded. My dreams of owning a BMW are down the drain I will never even consider another BMW unless I win the lottery and can purchase a brand new one which I would never do from this dealership. And finally I will be contacting the better business bureau as well as corporate BMW to make them aware of my experience. More

This is the second car that I purchased from this dealer and both experiences were exceptional. They made everything so easy! Kevin Franco was especially helpful with my financing! Everyone was very friend and both experiences were exceptional. They made everything so easy! Kevin Franco was especially helpful with my financing! Everyone was very friendly, polite and professional I will definitely go back to get my next BMW! More

I have never had a worse car buying experience. First, we drove over an hour to this particular dealership because they had a car in stock that we specifically wanted. We contacted the dealership at 3:30 we drove over an hour to this particular dealership because they had a car in stock that we specifically wanted. We contacted the dealership at 3:30 pm and were told the car was still available. When he got there, we were informed that the car was sold at 11:30 in the morning. The only explanation they could provide was that person who told us the car was available was actually off-site and only checks the inventory in the morning. The manager assured us he could find a similar car for a similar price, so we did stay. However, it took them literally a half hour to find the car and bring us to see it. When my fiancé decided he wanted to see a different color, that took another half hour, and they never found the car! Clearly they are not aware of their inventory. When it came to price, they brought out a piece of paper with a price that was nowhere near what the original car we came in for was priced at. When we tried to negotiate down, the salesman took the papers from us and stuck out his hand and said “well, we’re too far apart. It was nice to meet you.” I felt like he practically kicked us out for trying to negotiate. Stay away from here! If they gave us the car for free at this point, I don’t think I’d go back. More

Joel was excellent. He explained the vehicle and the offers that were currently available. He was very courteous and friendly. I had never met him before but spoke to him on the phone and made arrangeme offers that were currently available. He was very courteous and friendly. I had never met him before but spoke to him on the phone and made arrangements to meet him on a Saturday morning and he greeted us with enthusiasm but was never high pressure. I would buy from him again since this is my third BMW but I don't want to wait 1 hour and 45 minutes to have the paperwork prepared as was the case in this particular transaction. The dealership needs to improve in this category but it was not Joel's fault. More