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BMW of Turnersville
Turnersville, NJ
300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 300 reviews
January 23, 2020
Nice people in every department had a very good experience everyone is very helpful and kind. Gave me a beautiful loaner the only thing was they didn’t clean the car which they usually do experience everyone is very helpful and kind. Gave me a beautiful loaner the only thing was they didn’t clean the car which they usually do More
by Micheletotherescue
Employees Worked With
Dan Talbot, Scott Batt
January 12, 2020
The entire staff was very friendly. My salesman Glenn was very accommodating and Everything went very smooth with his help. I would highly recommend him to my friends was very accommodating and Everything went very smooth with his help. I would highly recommend him to my friends More
by angelarinick
Employees Worked With
Pete , Glenn Falvey
January 09, 2020
Adam Feinstein made my experience at BMW amazing. He was professional but also personable and really helped the whole experience for the better. I am very pleased with my purchase professional but also personable and really helped the whole experience for the better. I am very pleased with my purchase More
by zwfoord
Employees Worked With
Adam Feinstein
May 07, 2019
VERY BAD DEALER YOU EVER DEAL WITH Since the day one i get the car, every one lies there, No manner. Nobody cares, when you call they tells we are busy, will call you later, no body cal Since the day one i get the car, every one lies there, No manner. Nobody cares, when you call they tells we are busy, will call you later, no body calls with lies, I wonder what kind of management there. I do not recommended to any one More
by Ashraf
Employees Worked With
Jeff Spilsbury, Jason Coulter, Sean Weaver
April 26, 2019
Does Not Honor Warranty on New Vehicles This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 BMW X5 included maintance plan which covers wear and tear on Brakes, Brake Pads, Brake Discs, Brake Rotors, Wipers. Vehicle indicated rear brakes where due for service. Brought vehicle in for service to return the same day as it was complete status. The paperwork they initially gave stated that the brakes rotors rear where replaced. After inspection of the rear rotors I realized that they were NOT NEW and NOT REPLACED. Service Manager stated under new 2017 Rotor guidelines that if the rotors are within Spec by BMW standards that they will now be Repaired (turned, re-surfaced, sanded, cross hatched) instead of completely replaced with new rotors. Nowhere in my maintenance plan paperwork does it say these parts will be repaired, they clearly state that they will be replaced. Replaced + Repaired are completely different meaning words. Now that the vehicle is 10k miles away from being outside of its factory warranty rather than replacing the rotors and giving me another 40k miles with the new rotors, they basically repaired the current rotors to give them some life left. By the time they actually wear completely, I will be outside of the warranty and will now have to cover the new rotors myself out of pocket. I purchased this vehicle mainly due to this " industry leading maintenance free plan " that was included with my purchase. Yet, the dealership won't even honor their own terms. Poor business ethics and after several BMW purchases, this will be my last. I will fight this until BMW of Turnersville owns up to this issue and honors their warranty plan and REPLACE my rotors. F- , Poor everything including management and sales person who after 3 purchases with same guy he still can't remember my name More
by BmwNeverAgain
Employees Worked With
Paul Naegele, Herb Heriegel, Scott Batt
February 21, 2018
Great Experience Recently had my 10yr old BMW serviced there and also leased a new one. I can't say enough great things about this dealership! Everyone I dealt with - Recently had my 10yr old BMW serviced there and also leased a new one. I can't say enough great things about this dealership! Everyone I dealt with - from the service writers, technicians, service manager, internet sales manager, and client advisor - was awesome! Issue with my older BMW fixed under warranty, and a phenomenal sales experience on the new one. (Particularly Krissy Cone - Internet Manager, and Glenn Falvey - Sales/Client Advisor). Was given a great quote, and treated with a no stress / no pressure attitude the whole time. Highly recommend BMW of Turnersville. More
by Marsar4171
Employees Worked With
Glenn Falvey
September 12, 2017
Excellent service BMW of Turnersville has a great sales and service team. Our client advisor Herb is very knowledgeable about the vehicle we were interested in purchasi BMW of Turnersville has a great sales and service team. Our client advisor Herb is very knowledgeable about the vehicle we were interested in purchasing and was extremely helpful throughout the entire process. I would highly recommend BMW of Turnersville to my family and friends. More
by Carl181
Employees Worked With
Herb Heriegel
July 29, 2017
Impressed with this dealership X2 Professional and exceptional customer service provided by Christian Talamini, Paul Naegele and the Turnersville BMW team. Our 328i xdrive lease wa Professional and exceptional customer service provided by Christian Talamini, Paul Naegele and the Turnersville BMW team. Our 328i xdrive lease was coming to an end and we were researching our next vehicle. Christian called to check on our status a month prior to turning in the 328i. We discussed what our expectations were for a possible new lease and he said he'd get back with information. He was in constant contact and we finally agreed verbally on a vehicle and finalized the sale that night. I can't say enough about the positive experience we had with the relaxed , no pressure, personable staff and management at BMW Turnersville. Our Second purchase & We love our 330i xdrive and hope to be a valued customer for a long time. Nicole/Terry More
by Nicole
Employees Worked With
Paul Naegele, Christian Talamini
April 24, 2017
My best car buying experiance Hands down the best overall experience I have had in all my car buying years. I was at the end of my lease and was working with another dealer on purc Hands down the best overall experience I have had in all my car buying years. I was at the end of my lease and was working with another dealer on purchasing my newest BMW. I was not happy with the service I was receiving and decided to try Turnersville BMW. From the email to Kevin and his quick response to the first call with Adam who reconfirmed what I really wanted in a car I could tell that they wanted my business. I am a pretty picky and they worked extremely hard to get the car I wanted and after a search for the impossible they were able to locate a car for me. The day I picked up my car I was pleasantly surprised and happy that all of my paperwork was ready and all I had to do was sign. Jason went through the documents with me and assisted me with the purchase of a maintenance plan that he knew I would need due to the timeline of my lease. I would happily recommend my friends or family to purchase a car from these gentlemen. More
by Evolve0808
Employees Worked With
Kevin Franco, Adam Feinstein, Jason Coulter
April 24, 2017
Great experience purchasing car I cannot say enough about Rob Rose, salesman. He was so patient with me as I struggled as to which car to purchase. I initially came to BMW after ha I cannot say enough about Rob Rose, salesman. He was so patient with me as I struggled as to which car to purchase. I initially came to BMW after having a bad experience with Mercedes and couldn't wait to trade my Mercedes C400. I felt Rob didn't rush me and made sure i got the car that suited me. It was a great experience and hope it continues when I return for service etc More
by Sandy
Employees Worked With
Rob Rose
