BMW of Turnersville

I would highly recommend this dealership to anyone looking for a BMW. This is my 2nd time working with Christian and he is always professional, courteous and helpful. He helped me find exactly what I looking for a BMW. This is my 2nd time working with Christian and he is always professional, courteous and helpful. He helped me find exactly what I wanted. The whole team made purchasing a new car quick, easy and painless! More

Adam was fantastic . Couldn’t ask for a better salesmen made the deal quick and easy . Knew everything about the vehicle no pressure with him made the deal quick and easy . Knew everything about the vehicle no pressure with him More

Rob Rose is my Client Advisor of choice. He is efficient, knowledgeable, and caring. He made sure to demonstrate all of my vehicle's features, and asked me to call him if I had any questions or concerns. knowledgeable, and caring. He made sure to demonstrate all of my vehicle's features, and asked me to call him if I had any questions or concerns. More

Rob Rose was our salesman. Very knowledgeable and patient. We drive over an hour & half after corresponding via email with Rob and left with our dream car. Worth the ride!!! patient. We drive over an hour & half after corresponding via email with Rob and left with our dream car. Worth the ride!!! More

The dealership is great. Christian T our salesperson was great. This the third car we purchase from this dealership and with Christian. We had no issues with the entire process. It was a pleasure purchasin great. This the third car we purchase from this dealership and with Christian. We had no issues with the entire process. It was a pleasure purchasing a car from this dealership. More

Nice people in every department had a very good experience everyone is very helpful and kind. Gave me a beautiful loaner the only thing was they didn’t clean the car which they usually do experience everyone is very helpful and kind. Gave me a beautiful loaner the only thing was they didn’t clean the car which they usually do More

The entire staff was very friendly. My salesman Glenn was very accommodating and Everything went very smooth with his help. I would highly recommend him to my friends was very accommodating and Everything went very smooth with his help. I would highly recommend him to my friends More

Adam Feinstein made my experience at BMW amazing. He was professional but also personable and really helped the whole experience for the better. I am very pleased with my purchase professional but also personable and really helped the whole experience for the better. I am very pleased with my purchase More

VERY BAD DEALER YOU EVER DEAL WITH Since the day one i get the car, every one lies there, No manner. Nobody cares, when you call they tells we are busy, will call you later, no body cal Since the day one i get the car, every one lies there, No manner. Nobody cares, when you call they tells we are busy, will call you later, no body calls with lies, I wonder what kind of management there. I do not recommended to any one More

Does Not Honor Warranty on New Vehicles This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 BMW X5 included maintance plan which covers wear and tear on Brakes, Brake Pads, Brake Discs, Brake Rotors, Wipers. Vehicle indicated rear brakes where due for service. Brought vehicle in for service to return the same day as it was complete status. The paperwork they initially gave stated that the brakes rotors rear where replaced. After inspection of the rear rotors I realized that they were NOT NEW and NOT REPLACED. Service Manager stated under new 2017 Rotor guidelines that if the rotors are within Spec by BMW standards that they will now be Repaired (turned, re-surfaced, sanded, cross hatched) instead of completely replaced with new rotors. Nowhere in my maintenance plan paperwork does it say these parts will be repaired, they clearly state that they will be replaced. Replaced + Repaired are completely different meaning words. Now that the vehicle is 10k miles away from being outside of its factory warranty rather than replacing the rotors and giving me another 40k miles with the new rotors, they basically repaired the current rotors to give them some life left. By the time they actually wear completely, I will be outside of the warranty and will now have to cover the new rotors myself out of pocket. I purchased this vehicle mainly due to this " industry leading maintenance free plan " that was included with my purchase. Yet, the dealership won't even honor their own terms. Poor business ethics and after several BMW purchases, this will be my last. I will fight this until BMW of Turnersville owns up to this issue and honors their warranty plan and REPLACE my rotors. F- , Poor everything including management and sales person who after 3 purchases with same guy he still can't remember my name More