BMW of Tucson

John Fields was a great sales associate, with a friendly smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our qu smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our questions. They also are very helpful with learning about all the benefits of BMW and all the services that come with the purchase. They all worked hard to get us the deal that we wanted and that fit our needs. I would recommend them to others. More

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment from everyone. My Service Advisor, Chelsea, was very polite, and mechanically knowledgable about BMW cars. I was phoned and given the status on my car, and advised twice of what was being done during it's routine service, what the cost would be, and when the car would be ready. When I brought the loaner BMW back to pick my car up, my car was placed conviently outside the entrance, and if not for me socializing, I would have been on my way in minutes. Having done several car restorations, built two race cars, and displayed these cars several times in car shows around Arizona, I am extremely picky about the cleanliness of my vehicles, including hard to reach places on wheels, door jambs, water spots under wipers, etc. My M3 was immaculate inside and out when I picked it up. I'll definately return to BMW Tucson as soon as my car needs service. More

BMW Tucson sales staff was arrogant and condescending. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. More

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of B Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of BMW dealerships in AZ. Comparing these purchases with my earlier experiences in NJ, I never felt any sense of being a valued customer as I was in the past. . But the dealership has since changed hands, and more recently, changed managers. Actually, I was not planning to purchase a new car for a few months and was only there for service on my wife's Z4. I saw that they were looking for trade-ins, and asked a few questions. I received a better deal on my trade-in than I had anticipated, along with some other price adjustments. for a demo 535i. I had the best car-buying experience of my life, dealing with Mike Famileti, the general manager; Dennis Lozier and Paul Herrick, salesmen; and Olga Gutierrez in financial services. I finally felt "valued." Let me add, that although I wasn't pleased with previous sales experiences, I have always been satisfied with the past service manager and department, and am equally pleased with the new assistant service manager, Liz Westhafer. More

Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend no expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend not getting your car serviced at htis dealership you will regret it. More

Hey dealerraterskc what's you website address?? This Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, sho Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, show up and they tell me I didn't have one! How could I not have an appointment they were the ones that sent me an email reminder to make one in the first place! All this hassle for an oil change? BMW makes great cars but I would probably go for a different brand knowing how bad this place is. I ended up driving up to Chapman BMW in Chandler the next week to get the oil service (which where I'll probably go to from now on). Now that's a quality operation, beautiful facilities with fantastic customer service. That place makes Tucson BMW look like a corner used car dealership. More

I have bought many cars from the dealers and never had to deal with such rude person in my life. I am not sure what the deal with this person was. The sales person on the other hand was very friendly. I refu deal with such rude person in my life. I am not sure what the deal with this person was. The sales person on the other hand was very friendly. I refused to buy the car (which I was actually going to) just because how the manager was addressing with me. Horrible customer service experience. More

I refuse to go to this dealer again for service or to look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. It's a disgrace! I've lived in other cities where the BMW dealership handled service and sales like true professionals. I could even count on little things like a decent cup of coffee and a loaner car or at least a ride home! The Tucson BMW dealership is a fiasco! More

This review has nothing to do with the quality of the vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND a vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND after the sale. The demonstration and test drive of the brand new BMW X5 went well but after the appraisal of my trade-in (Lexus), the overall tone for the afternoon took a turn for the worse. I asked our salesman, Reggie Stevens, for the appraised value and he refused to provide this information. Instead, he commenced to explain how BMW Tucson has a process that must be followed and that process involves withholding the appraisal value until all the numbers are brought together. Because our salesman categorically refused to disclose the appraised value, I departed the dealership only to be summoned in the parking lot by someone name Rudy. Rudy worked with us until the deal was closed because Reggie Stevens had already advised that he was scheduled to meet with another customer who was doing a cash deal. Unfortunately, we were turned back over to Mr. Stevens for vehicle delivery.....how convenient! Reggie Stevens didn’t deliver what should have been a detailed vehicle but instead, a vehicle riddled with swirly scratches on the jet black paint. After bringing my findings to Mr. Stevens attention he agreed to have the scratches buffed out at a later date but became agitated when asked if the agreement could be made in writing. At this point I begin to have regrets and started to ponder whether Mr. Stevens knew that “satisfaction after the sale” is just as important as the actual sale itself. I decided to write a letter to the dealership and was immediately blown off by the store manager, Timothy Weiland. As a result, I took my complaint to the corporate office of AutoNation and was again blown off by Gary Marcotte. I also copied the President, Vice President on the email and were ignored! To make a long story short....too late I know....I was so dissatisfied with BMWTucson I offered to sale back the vehicle and pay the negative equity out of pocket. Mr. Weiland said, and I quote, ABSOLUTELY NOT! After two months of being ignored and disregarded by BMWTucson and AutoNation, I traded the vehicle in for another and couldn't be happier! I can't recommend whether you should purchase a BMW but if you are in the market I highly suggest you avoid BMWTucson. However, if you MUST patronize BMWTucson please avoid the individuals named in this review! You were WARNED! I was so perturbed over my experience, I created a website that has drawn quite a bit of traffic! Message me for the URL! I am also negotiating a deal with Yesco (i think that's the name as I've spoken with several media billboard agencies) on renting a billboard somewhere off 1-10! ALSO!!! If this dealership try to refute ANYTHING that I've written, I kept every email exchanged with BMWTucson and AutoNation Corporate and will make them available to the public via my website. I even have a recorded voice conversation with the store manager, Timothy Weiland, where he implied that "I" was the problem and not the salesman/dealership. Also, during the same conversation I offered to sale back the vehicle at my loss and he said ABSOLUTELY NOT! Hear it for yourself I am far from done! More

Leased my 2008 Z4 in November, 2009. Met only informative and courteous staff. Did negotiate price. Have been regularly contacted by mail for any car issues. Day I contracted for car, 2 people purchased whil and courteous staff. Did negotiate price. Have been regularly contacted by mail for any car issues. Day I contracted for car, 2 people purchased while I did paperwork. I was in contact with the Phoenix dealer also, but was satisfied with this dealer. More