BMW of Tucson

Jake is fantastic, he communicates clearly with a focus on the customer. He provided me with all of the information I required for a repair. on the customer. He provided me with all of the information I required for a repair. More

I can always trust BMW of Tucson to take care of my care with quick friendly, and accurate service at a good price. with quick friendly, and accurate service at a good price. More

My car and I are always well taken care of at BMW of Tucson. My Service Advisor, Jake Bewley, always goes above and beyond helping me with my car's needs. Tucson. My Service Advisor, Jake Bewley, always goes above and beyond helping me with my car's needs. More

Excellent customer service and communication. Both service and sales are outstanding . I would highly recommend Both service and sales are outstanding . I would highly recommend More

BMW of Tucson is absolutely the best dealership experience! Outstanding service, competitive prices, great promotions, and exceptional customer support. Highly recommend! experience! Outstanding service, competitive prices, great promotions, and exceptional customer support. Highly recommend! More

I thought the process took too long. I was only given one key fob. I tried adding vehicle to my BMW app; it didn't work because I am not listed as eligible. Called the dealer and a pe I was only given one key fob. I tried adding vehicle to my BMW app; it didn't work because I am not listed as eligible. Called the dealer and a person attempted to help but couldn't. e was to call be back but never did. I left a voice message for the sales manager and haven't received a call back. More

I purchased my BMW from this dealership approximately one year ago. It was an older, high-mileage vehicle, but one of the major factors in my purchase decision was that I was told the car had been regularly year ago. It was an older, high-mileage vehicle, but one of the major factors in my purchase decision was that I was told the car had been regularly serviced at this location and had extensive service records. The vehicle was also represented as having been inspected and serviced by their own service department prior to sale. About eleven months later, the vehicle developed a check engine light. Independent diagnostics showed misfires on cylinders 5 and 6. When I brought the vehicle to this dealership's service department, I was informed that three fuel injectors were one revision level and the other three were a different revision level. I was told that the injectors needed to be replaced so they would all match. This immediately raised concerns for me. If the vehicle was serviced exclusively at this dealership as represented, then the condition they were identifying had apparently existed while the vehicle was being maintained by the same dealership. If that was not the case, then I have questions about what I was told during the sale process. The result was a repair bill of approximately $4,500, including diagnostics, spark plugs, fuel injectors, labor, and related services. The vehicle is running properly now and passed emissions testing. My issue is not with the repair outcome itself. My issue is that the entire situation left me questioning whether I was given accurate information regarding the vehicle's history and maintenance. What ultimately pushed this review from a 2-2.5 star negative experience to a one-star review was the dealership's follow-up. After I raised my concerns publicly, I received a response encouraging me to contact the dealership to discuss the matter further (on Edmunds). I attempted to do exactly that using the contact information provided. Service went to voicemail. Parts went to voicemail. Sales went to voicemail. "All Other Departments" led to another automated menu which stated that pressing 0 or remaining on the line would connect me with an operator. Pressing 0 simply routed me back to the same menu. Remaining on the line did the same thing. After spending roughly 20 minutes navigating phone trees and repeating the same loop, I was unable to reach a single human being. A public response inviting a customer to discuss concerns is meaningless if the customer cannot actually reach anyone. Given that this involved a $4,500 repair bill and significant concerns about the vehicle's history, I expected a genuine effort to address the issue. Instead, I was met with an automated dead end. At this point, the dealership's response appears to be little more than lip service. More

Best service experience in years of luxury car ownership. Highly recommended for service and car care Highly recommended for service and car care More

Jayme Larson and James Jones and excellent to work with. I go to Jayme Larson exclusively for my service needs. Jame knows the BMW product very well and is always attentive to my X3 model’s service needs I go to Jayme Larson exclusively for my service needs. Jame knows the BMW product very well and is always attentive to my X3 model’s service needs. I feel confident when service is completed as I know everything needed has been taken care of. Kudos to Jayme for listening to customers on their expectations! I have recommended Jayme to other BMW owners. More

BMW of Tucson has consistently provided me with an excellent service experience. I know my vehicle is in good hands with them. The staff is always friendly and courteous, and the technicians perform q excellent service experience. I know my vehicle is in good hands with them. The staff is always friendly and courteous, and the technicians perform quality work. I recommend this dealer to anyone that is looking for top notch service and repair of their BMW! More