BMW of Tucson

I refuse to go to this dealer again for service or to look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. It's a disgrace! I've lived in other cities where the BMW dealership handled service and sales like true professionals. I could even count on little things like a decent cup of coffee and a loaner car or at least a ride home! The Tucson BMW dealership is a fiasco! More

This review has nothing to do with the quality of the vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND a vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND after the sale. The demonstration and test drive of the brand new BMW X5 went well but after the appraisal of my trade-in (Lexus), the overall tone for the afternoon took a turn for the worse. I asked our salesman, Reggie Stevens, for the appraised value and he refused to provide this information. Instead, he commenced to explain how BMW Tucson has a process that must be followed and that process involves withholding the appraisal value until all the numbers are brought together. Because our salesman categorically refused to disclose the appraised value, I departed the dealership only to be summoned in the parking lot by someone name Rudy. Rudy worked with us until the deal was closed because Reggie Stevens had already advised that he was scheduled to meet with another customer who was doing a cash deal. Unfortunately, we were turned back over to Mr. Stevens for vehicle delivery.....how convenient! Reggie Stevens didn’t deliver what should have been a detailed vehicle but instead, a vehicle riddled with swirly scratches on the jet black paint. After bringing my findings to Mr. Stevens attention he agreed to have the scratches buffed out at a later date but became agitated when asked if the agreement could be made in writing. At this point I begin to have regrets and started to ponder whether Mr. Stevens knew that “satisfaction after the sale” is just as important as the actual sale itself. I decided to write a letter to the dealership and was immediately blown off by the store manager, Timothy Weiland. As a result, I took my complaint to the corporate office of AutoNation and was again blown off by Gary Marcotte. I also copied the President, Vice President on the email and were ignored! To make a long story short....too late I know....I was so dissatisfied with BMWTucson I offered to sale back the vehicle and pay the negative equity out of pocket. Mr. Weiland said, and I quote, ABSOLUTELY NOT! After two months of being ignored and disregarded by BMWTucson and AutoNation, I traded the vehicle in for another and couldn't be happier! I can't recommend whether you should purchase a BMW but if you are in the market I highly suggest you avoid BMWTucson. However, if you MUST patronize BMWTucson please avoid the individuals named in this review! You were WARNED! I was so perturbed over my experience, I created a website that has drawn quite a bit of traffic! Message me for the URL! I am also negotiating a deal with Yesco (i think that's the name as I've spoken with several media billboard agencies) on renting a billboard somewhere off 1-10! ALSO!!! If this dealership try to refute ANYTHING that I've written, I kept every email exchanged with BMWTucson and AutoNation Corporate and will make them available to the public via my website. I even have a recorded voice conversation with the store manager, Timothy Weiland, where he implied that "I" was the problem and not the salesman/dealership. Also, during the same conversation I offered to sale back the vehicle at my loss and he said ABSOLUTELY NOT! Hear it for yourself I am far from done! More

Leased my 2008 Z4 in November, 2009. Met only informative and courteous staff. Did negotiate price. Have been regularly contacted by mail for any car issues. Day I contracted for car, 2 people purchased whil and courteous staff. Did negotiate price. Have been regularly contacted by mail for any car issues. Day I contracted for car, 2 people purchased while I did paperwork. I was in contact with the Phoenix dealer also, but was satisfied with this dealer. More

I went to the dealership in the last week of dec 2009, was told the price of the car that i wanted is going to be 700$ a month. I called another dealership in phoenix and they stated that the lease deal o was told the price of the car that i wanted is going to be 700$ a month. I called another dealership in phoenix and they stated that the lease deal on that car was actually half of that Then one employee told me after that they would still honor this deal, but when it came down to me actually getting the vehicle, they said,oops, sorry, we cannot do that , but let me offer the same vehicle to you at double the price. hahaha. More

The worst customer experience I have ever had, I felt like I was was in a low end dealer with high pressure (TACTICS) and (THE MANAGER)Chris Conforte was talking down to me and insulted the salesperson r like I was was in a low end dealer with high pressure (TACTICS) and (THE MANAGER)Chris Conforte was talking down to me and insulted the salesperson right in front of me, if you want to buy a BMW please go to a real dealership in Phoenix. I bought mine at Chapman and was treated with respect not attidude, More

Back in August I went to the new BMW Tucson as it's called now looking to buy an M3. The sales people are downright snobs. They think you're doing them the favor buying from them. I asked if I could te called now looking to buy an M3. The sales people are downright snobs. They think you're doing them the favor buying from them. I asked if I could test drive an M3 and they said no. "No test drives on M3's." They won't deal either, "we don't deal on M's." Funny thing is that the M3's on the lot were the same ones that they had in their inventory when I first check 3 months earlier. You'd think they would try to sell them. Screw them, I went up to Chapman BMW in Scottsdale the next weekend and got $4500 off sticker. Much more of a selection, got the exact color and options I wanted and the sales people were more approachable. Don't waste you time with BMW Tucson, drive up to Chapman and save a boatload of money! More

We own two BMWs. Mine went in for service and when it was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel like putting this part back on (it was a cover to my air conditioner) and so he left it on top of the hood. After the car part was reinstalled, I asked to see where that piece was placed at (to make sure they didn't just throw the piece away while I wasn't looking). The mechanic looked at me like I had no right to question him about such matters. My husband's BMW went in for service a few weeks later. He was given two phone calls saying "Come pick up your vehicle; it's ready." When he got there, not only had they lost the keys, but hadn't reset the car's computer. It still said that it needed to be serviced! After my husband complained, they still tried to charge him 170 for the supposed service. We've had to wait for several days now to get our BMW back from them and are going to pick it up tonight. Here's to hoping nothing else is wrong. I wish there was someplace else in Tucson where I could bring our cars. More

I have dealt with Don Mackey BMW for 15 years, and our family has purchased several BMW products from them. We have looked at the competition in Phoenix and other locations but have come back to them for family has purchased several BMW products from them. We have looked at the competition in Phoenix and other locations but have come back to them for purchases. We have found them to be forthright in thieir discussions and more importantly in their actions. Service has been very good as well, cars delivered mostly on time when promised. More

These guys always give me a hard time and act like they are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the poin are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the point of sarcastic. They give you looks like you owe them something and you don't know anything. "Obviously you're not a BMW service advisor. Everything takes all day - nothing just takes a minute to diagnose." Like, how can you possibly know that? Whatever..., just a bunch of xxxxxx you should otherwise avoid. Take your car in there and they give you a Pontiac as a loaner and usually with only a quarter tank of gas. I wish there were alternatives here in Tucson. More

I have rarely met a group of people who consistantly try to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowin to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowing that Werner knows what he is talking about.<br><br>Kris Jobst is a very knowledgeablw sales consultant. Any question dealing with a tech issue he can probably answer. Making a deal is straight and fair. You might pay alittle less out of state but then who is going to care for your car AND you? After- the- deal treatment is top notch with courtesies that are not found in other dealerships (believe me, I am a car nut).<br><br> More