BMW of Tucson

As being a return BMW buyer.....I must say, I am not the easiest person to deal with when making a purchase on a new car, especially with the cliche's of car dealerships and car salesmen, however, the exper easiest person to deal with when making a purchase on a new car, especially with the cliche's of car dealerships and car salesmen, however, the experience at BMW Tucson was priceless. Client Advisor/Salesman/ Bill Metcalf, is the person you want to guide you in your purchase of a vehicle. He is professional, very educated on all BMW models and has a down to earth personality(which is very refreshing). He is very thorough in explaining all aspects of the vehicle. At no time did I feel pressured into purchasing anything. He will not push you into something you don't want,or can't afford, just to make a sale. (But you need to know what vehicle you want, don't waste anyone's time). John Bondi is the Finance & Insurance Manager, who also was wonderful in the closing documents and explaining everything in detail. It is very hard to impress me, but I must give kudos to these two gentlemen, they definitely made our experience a worth while deal breaker. When you go to BMW Tucson to purchase a vehicle, rest assured, this dealership will assist you with the best knowledge and give you confidence of your choice of vehicle. Also,a pleasant mention of Ted Lawton, General Sales Manager, who introduced himself, even when he wasn't in the full lime light of the purchase of the vehicle, he had alot of influence on our purchase experience. Typically, he isn't the guy you usually see, but he purposely introduced himself to make sure all was satisfactory with our decision. In every step from walking the lot, to driving off the lot, these three people made our vehicle purchase outstanding. With all this being said, my next purchase will be at BMW Tucson. Holly & Rich Reinard More

I bought my 335i from Tucson BMW in January of this year. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. My service representative (Shaun) is a very nice person, has always treated me with respect, and make every effort to get me my vehicle back as soon as possible. I've always been given a loaner car which is very nice since I live in Sierra Vista. I can't say everything has been repaired to my satifaction, however, that's with the tech, no the service advisor or the service manager Chelsea. She also has been nothing but professional in my dealing with her. I'm disappointed that my car received a few scratches from the shop that weren't there when I turned the car in, and also that I have to take it back for the same problem more than once. But once again, that's the tech affair. Just a rider on what someone else said about dealing with the used car manager and Autonation. I got no help from the used car manager, but autonation was great. I'll be back with more. More

We traveled down to Tucson from Phoenix this week for for work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit newer/ larger/ more luxurious. We were pleased with the quick and accommodating help we got from both John Bondi and Bill Metcalf. They took time to find out what was important to us and found us the perfect vehicle. While we didn't expect to buy a new car yesterday, we ended up so happy with the service and absolutely beautiful car that we couldn't resist. All too often folks don't share their thoughts unless something went wrong.... We are on the trek back home in our new 528i and thought we'd share our great experience. Thanks John, Bill and Tucson BMW! You made it a pleasure to buy a car.... (we've always thought that was an oxymoron) Cheers, Lesley and Jayson Brice More

as always they treated me very well. I live in Sierra as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have been really nice to me... they offered me a loaner car, but I mostly don't like to drive someone else's car... they fixed/serviced my car as fast as they could to be considerate of me... your staff is real nice and I thought they were as nice to me as they could be... Blake More

I have taken my 2000 M-coupe in for service many times. I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is extremely polite and knowledgable about my BMW. I have always been phoned and kept up to date on the status of my car, advised on what was being done during it's services, what the cost would be, and when the car would be ready. When needed, I have always been given a BMW loaner car. Dealing with Chelsea and BMW-Tucson is a pleasure: no-hassle, efficient and extremely knowledgeable and competent. More

Excellent customer service. The salestaff had the vehicle i inquired about started and ready for a test drive as soon as i pulled onto the lot. I will buy my next vehicle from this dealership i inquired about started and ready for a test drive as soon as i pulled onto the lot. I will buy my next vehicle from this dealership More

John Fields was a great sales associate, with a friendly smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our qu smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our questions. They also are very helpful with learning about all the benefits of BMW and all the services that come with the purchase. They all worked hard to get us the deal that we wanted and that fit our needs. I would recommend them to others. More

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment from everyone. My Service Advisor, Chelsea, was very polite, and mechanically knowledgable about BMW cars. I was phoned and given the status on my car, and advised twice of what was being done during it's routine service, what the cost would be, and when the car would be ready. When I brought the loaner BMW back to pick my car up, my car was placed conviently outside the entrance, and if not for me socializing, I would have been on my way in minutes. Having done several car restorations, built two race cars, and displayed these cars several times in car shows around Arizona, I am extremely picky about the cleanliness of my vehicles, including hard to reach places on wheels, door jambs, water spots under wipers, etc. My M3 was immaculate inside and out when I picked it up. I'll definately return to BMW Tucson as soon as my car needs service. More

BMW Tucson sales staff was arrogant and condescending. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. More

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of B Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of BMW dealerships in AZ. Comparing these purchases with my earlier experiences in NJ, I never felt any sense of being a valued customer as I was in the past. . But the dealership has since changed hands, and more recently, changed managers. Actually, I was not planning to purchase a new car for a few months and was only there for service on my wife's Z4. I saw that they were looking for trade-ins, and asked a few questions. I received a better deal on my trade-in than I had anticipated, along with some other price adjustments. for a demo 535i. I had the best car-buying experience of my life, dealing with Mike Famileti, the general manager; Dennis Lozier and Paul Herrick, salesmen; and Olga Gutierrez in financial services. I finally felt "valued." Let me add, that although I wasn't pleased with previous sales experiences, I have always been satisfied with the past service manager and department, and am equally pleased with the new assistant service manager, Liz Westhafer. More