Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Tucson
Tucson, AZ
944 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 944 reviews
May 02, 2013
Dennis took the time to test drive three cars with me, was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who came accompanied only by my mother-in-law) and we negotiated a deal I was quite happy with on 2 used BMWs. I am extremely happy with the cars, and Dennis has been great to follow up after the sale. Assuming the relationship continues at the same level of professionalism, I highly recommend Tucson BMW, Dennis and Ernest. More
by mtphorse
Employees Worked With
Dennis Lozier (salesman) and Ernest (sales manager)
March 12, 2013
I had just purchased a used BMW X3 and took it into the dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle un dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle until the job was complete. I highly recommend this dealership and Ryan Hoganson. More
by cocoraff
Employees Worked With
Ryan Hoganson
March 03, 2013
Went to dealership as they had a product i was looking for (wheel wax). pulled up in my z3 coupe, no one greeted me. (lot was empty). walked in and was asked "can i help you?" asked where service was and for (wheel wax). pulled up in my z3 coupe, no one greeted me. (lot was empty). walked in and was asked "can i help you?" asked where service was and he said "in the back" . wth, could have at least showed me with an empty show room also. went to the parts counter, patiently waited. was told "someone is ahead of you". when my turn came i was asked "what do you want?" at this point i am getting livid. even checking out was different. they acted as if no one ever paid cash before. With a high end dealership, they should have greeted me differently. granted i had on jeans and a sweat shirt. and yes i did have enough mponey to pay cash for the red z4 on the lot. More
by McRoyCharles
Employees Worked With
sales as well as parts
February 27, 2013
Very knowledgable and friendly. Process was quick to buy the car we wanted. Best experience so far buying a vehicle. Definitely return when we want another vehicle and hope to deal with Tim again the car we wanted. Best experience so far buying a vehicle. Definitely return when we want another vehicle and hope to deal with Tim again More
by blarue76
Employees Worked With
Tim Michalak
February 13, 2013
George was readily available to first, show me what was available and describe the options to me and then demonstrate to me these features in the vehicle. There was no pressure to buy from George. I, in fa available and describe the options to me and then demonstrate to me these features in the vehicle. There was no pressure to buy from George. I, in fact, made several trips back to look again and get more information while I was trying to decide. The dealership merely laid out the info and was available when I finally made up my mind. Negotiations were easy and fair. More
by DavidGibeault
Employees Worked With
George Kozlov
February 07, 2013
We required a 60,000 mile check up. While in Texas, we also were told by BMW AUTOBAHN in Fort Worth Texas that the passenger restraint failure in our car was not covered by any warrantee and that it would also were told by BMW AUTOBAHN in Fort Worth Texas that the passenger restraint failure in our car was not covered by any warrantee and that it would cost $1,400. While at BMW of Tuscan, our service Rep. named Hope researched the restraint issue and found that it was covered by BMW warrantee, she contacted Ft Worth Autobahn ( who by the way did not retain history of an oil leak or restraint issue in our electronic file), was transferred numerous times while trying to get the fault code for the failure which was probably only in paper record form, in order for Hope not to request a duplicate test to be performed and avoid an extra 60.00 charge to us, resulting in the repair of our restraint system at no cost to us. Our warranty company, Direct Warranty would not cover the full price to fix our oil leak on the oil filter system, so Hope contacted the Service department manager and he/she approved a waiver or they absorbed the difference that the Warranty guys wouldn't cover. Hope was awesome, accommodating, on time and maintain telephone contact with us on the status of our car. As full time RVers/snowbirds, I will make it a point to defer any maintenance to our car and wait until we can get to BMW of Tuscan. The Best! Thanks Hope! More
by aoforever
Employees Worked With
HOPE
February 05, 2013
A MUST GO TO DEALERSHIP!! Bill Metcalf, our Client Advisor, again made our purchase of a 2013 328i a painless experience! Bill is so very knowledgeable, personable and honest! He walked my husband an Advisor, again made our purchase of a 2013 328i a painless experience! Bill is so very knowledgeable, personable and honest! He walked my husband and I through every question we had and explained everything to us in detail! Bill is definitely the “GO TO EXPERT” of BMW vehicles! The General Manager, Ted, also took his time to explain in detail financial options, which made us feel very comfortable in our decision. Angelic Sanchez, Finance and Insurance Manager, finished the paperwork with us and was professional and efficient and thorough. This team at BMW of Tucson to any potential BMW buyers, are a MUST GO TO TEAM! You will not be disappointed! It is hard to find people who love what they do AND do what they love! Professionally and personally, they are what made our experience at BMW the reason we are returning customers! From Sales to service, the whole team at BMW Tucson do go above and beyond to make sure that your needs are met! Also…my husband and I love the quality of what BMW has to offer and its true that we do drive the “Ultimate driving machine!” More
by richreinard
Employees Worked With
Bill Metcalf,Ted, Angelic Sanchez
January 15, 2013
I don't like the whole process of buying new vehicles--something to do with pushy salesmen and the whole "take the price back to the manager" thing. In the end, I wasn't given the discounts I w vehicles--something to do with pushy salesmen and the whole "take the price back to the manager" thing. In the end, I wasn't given the discounts I was promised, the saleman and manager tried to make me sign the paperwork without reading it. (They hadn't notated the deposit I made.) I did get the vehicle I wanted but for $2000 more than was originally agreed upon. I was just happy to finally leave with my new vehicle and not face them again. We'll see what happens when I have to go back for the included service. More
by HRH22
Employees Worked With
Ron Metcalfe
January 04, 2013
The first time I visited this dealership (Nov 2012) I could not get any assistance. There did not seem to be any other customers at the time, but apparently all of the sales people were busy. The seco could not get any assistance. There did not seem to be any other customers at the time, but apparently all of the sales people were busy. The second visit (Dec 2012), a salesman was available, but was super high pressured, and kept attempting to sell me on the superiority of BMW over Mercedes Benz. The whole experience was unpleasant, and lost BMW a 5 series sale. I am very happy with my Mercedes Benz E550. I more than likely will not consider a BMW again. More
by TheDuggers
Employees Worked With
Don't remember
