BMW of Tucson

My wife and I went to this dealer to test drive two cars to see if we wanted to buy a BMW. We did not know any of the employees and got Mike Freeman by luck, as he handles the internet sales. We were impr to see if we wanted to buy a BMW. We did not know any of the employees and got Mike Freeman by luck, as he handles the internet sales. We were impressed with the car during test drives, Mike's willingness to give us his time and to answer our novice questions. We left that day unsure if we were going to purchase, but very impressed with the "no pressure" or "hard sell" treatment by Mike. We decided to buy and I dealt with Mike mostly by internet while he located the vehicle we wanted. BMW Tucson swapped cars with a dealership out of town and had the car ready for delivery in short order. This was the best car transaction I have had in a long time. Mike listened, understood what I wanted and met my needs. He played no games, never pressured, kept me fully informed. He was very responsive to any questions I had. Hard to admit, since I would rather go to the dentist than negotiate with a car dealer, but this was a very pleasurable experience. We have not been to service yet, but hope they are up to the level of the new car sales department. More

Chelsea Gerlak is the absolute BEST service manager. She is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea! More

Angelic Sanchez was very knowledgeable and friendly. She helped us get the best deal possible. She even watched our daughter as we signed paperwork! I would definitely recommend her. helped us get the best deal possible. She even watched our daughter as we signed paperwork! I would definitely recommend her. More

I had a problem with my sunroof that was not covered under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my position and had the dealership handle the problem and I left happy and satisfied....dan deasy More

During my visit to renew my Lease I just got amazed by the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. More

So my car BMW x5 was sent by a collision center to Tucson BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and it is not covered by warranty and insisted it is not covered by Insurance and It will cost me $2300. when I said no water was spilled and what other explanation you have , she simply was ignorant about the car and on the phone she is yelling at the mechanics to answer my questions, so no one knows ,then she got upset and unprofessional when I insisted to know. simply her answer was take it or leave it, so I went to pick up the car , I found it there under a tree with at least an inch of dust and a new scratch and seats not adjusted, Unfortunately no one available to talk to you and Chelsea not available to talk to- she figured I won't be fixing the car there anyway. Overall rude, Ignorant, more expensive in comparison to Phoenix and unprofessional dealership. Finally , I drove the car to North Scottsdale BMW and the car was fixed and the insurance paid for it.North Scottsdale BMW made great effort to work with me and force the insurance to come and check the car themselves, they gave me a BMW loner and the car was fixed in 2 business days as promised. I'm a physician and I told the story to few of my friends who owns BMW and they all laughed, because apparently it is known in the hospital you never buy from Tucson BMW dealer.. More

I went into BMW Tucson to look for a very specific car they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership had closed to hammer out the deal I wanted. Great team they have there. More

Awesome assistance with purchase of my first BMW from Ron Metcalf. Service of the vehicle was excellent and prompt with the help of Ryan. Both are very professional friendly, and knowledgeable! Thx to you Metcalf. Service of the vehicle was excellent and prompt with the help of Ryan. Both are very professional friendly, and knowledgeable! Thx to you both! More

Instead of writing an all new review, I will just paste the email I wrote to Ron: Hey Ron, This is the resident from UMC who you just sold the 330xi to. I just wanted to thank you for your help and the email I wrote to Ron: Hey Ron, This is the resident from UMC who you just sold the 330xi to. I just wanted to thank you for your help and kindness. For the sake of saving my parents' hard-earned money, I made it a point to be a difficult customer wherever I went to look at cars and I appreciate that you were still no nice to us through-out. You definitely were extremely personable and patient with us and I appreciate it. I can see how you have so many plaques in your office. Hopefully, I will be just as successful in my field as you are in yours! Anyways, just wanted to say thanks. Will see you when I pick up the car. Hopefully, it will be today so my parents can say thanks again, too. Take care PS I think you have made us BMW customers for life, now. My Mom was even joking about selling both our hondas and getting something too. Apparently, they really enjoyed the x5.... More

Service was excellent and both Chelsea Gerlak and Arleyne Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient an Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient and friendly manner. Lesley Goldfarb More