BMW of Tucson

We traveled down to Tucson from Phoenix this week for for work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit newer/ larger/ more luxurious. We were pleased with the quick and accommodating help we got from both John Bondi and Bill Metcalf. They took time to find out what was important to us and found us the perfect vehicle. While we didn't expect to buy a new car yesterday, we ended up so happy with the service and absolutely beautiful car that we couldn't resist. All too often folks don't share their thoughts unless something went wrong.... We are on the trek back home in our new 528i and thought we'd share our great experience. Thanks John, Bill and Tucson BMW! You made it a pleasure to buy a car.... (we've always thought that was an oxymoron) Cheers, Lesley and Jayson Brice More

as always they treated me very well. I live in Sierra as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have been really nice to me... they offered me a loaner car, but I mostly don't like to drive someone else's car... they fixed/serviced my car as fast as they could to be considerate of me... your staff is real nice and I thought they were as nice to me as they could be... Blake More

I have taken my 2000 M-coupe in for service many times. I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is extremely polite and knowledgable about my BMW. I have always been phoned and kept up to date on the status of my car, advised on what was being done during it's services, what the cost would be, and when the car would be ready. When needed, I have always been given a BMW loaner car. Dealing with Chelsea and BMW-Tucson is a pleasure: no-hassle, efficient and extremely knowledgeable and competent. More

Excellent customer service. The salestaff had the vehicle i inquired about started and ready for a test drive as soon as i pulled onto the lot. I will buy my next vehicle from this dealership i inquired about started and ready for a test drive as soon as i pulled onto the lot. I will buy my next vehicle from this dealership More

John Fields was a great sales associate, with a friendly smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our qu smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our questions. They also are very helpful with learning about all the benefits of BMW and all the services that come with the purchase. They all worked hard to get us the deal that we wanted and that fit our needs. I would recommend them to others. More

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment from everyone. My Service Advisor, Chelsea, was very polite, and mechanically knowledgable about BMW cars. I was phoned and given the status on my car, and advised twice of what was being done during it's routine service, what the cost would be, and when the car would be ready. When I brought the loaner BMW back to pick my car up, my car was placed conviently outside the entrance, and if not for me socializing, I would have been on my way in minutes. Having done several car restorations, built two race cars, and displayed these cars several times in car shows around Arizona, I am extremely picky about the cleanliness of my vehicles, including hard to reach places on wheels, door jambs, water spots under wipers, etc. My M3 was immaculate inside and out when I picked it up. I'll definately return to BMW Tucson as soon as my car needs service. More

BMW Tucson sales staff was arrogant and condescending. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people. More

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of B Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of BMW dealerships in AZ. Comparing these purchases with my earlier experiences in NJ, I never felt any sense of being a valued customer as I was in the past. . But the dealership has since changed hands, and more recently, changed managers. Actually, I was not planning to purchase a new car for a few months and was only there for service on my wife's Z4. I saw that they were looking for trade-ins, and asked a few questions. I received a better deal on my trade-in than I had anticipated, along with some other price adjustments. for a demo 535i. I had the best car-buying experience of my life, dealing with Mike Famileti, the general manager; Dennis Lozier and Paul Herrick, salesmen; and Olga Gutierrez in financial services. I finally felt "valued." Let me add, that although I wasn't pleased with previous sales experiences, I have always been satisfied with the past service manager and department, and am equally pleased with the new assistant service manager, Liz Westhafer. More

Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend no expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend not getting your car serviced at htis dealership you will regret it. More

Hey dealerraterskc what's you website address?? This Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, sho Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, show up and they tell me I didn't have one! How could I not have an appointment they were the ones that sent me an email reminder to make one in the first place! All this hassle for an oil change? BMW makes great cars but I would probably go for a different brand knowing how bad this place is. I ended up driving up to Chapman BMW in Chandler the next week to get the oil service (which where I'll probably go to from now on). Now that's a quality operation, beautiful facilities with fantastic customer service. That place makes Tucson BMW look like a corner used car dealership. More