BMW of Tucson

Excellent customer service, I left with what I went for and I walk away a very happy customer. Thank you Juan Carlos for the excellent customer service! Love my new/used car! and I walk away a very happy customer. Thank you Juan Carlos for the excellent customer service! Love my new/used car! More

My husband and I are in Tucson often for business, so we decided to check out what kind of deal we can get at BMW of Tucson. We have had very unpleasant experiences with BMW North Scottsdale, and also didn decided to check out what kind of deal we can get at BMW of Tucson. We have had very unpleasant experiences with BMW North Scottsdale, and also didn't get the greatest feeling at Chapman BMW either. The nonchalant attitude and always feeling like you've been had, almost turned us away from BMW all together. We had been shopping around for other options, but continued to be drawn back to the X3. After dropping in a few times and talking to Ted Lawton, the sales manager, about trading in our '05 X5, we felt very comfortable at how honest and non-pushy this dealership really is. Ted introduced us to Bill Metcalf, our salesperson as well as BMW aficionado, and we were even more at ease. He knows BMW inside and out. You really can tell he loves and believes in the product. He helped us choose what options would make sense for our lifestyle. After several visits, we ordered our 2013 BMW X3 last month and when we picked it up last Memorial Day. We could not be more pleased with the OUTSTANDING service, attention to detail, and smooth, painless transaction. We always dread the financing/insurance, and even that was virtually painless. Angelic was very kind and courteous. She was more than fair and we walked away very surprised that it was so easy! The tire insurance when purchasing a new vehicle is a definite MUST! This will be our 3rd BMW purchase and the only regrets we have are not doing all three transactions in Tucson. Ask for Bill Metcalf. You will not be disappointed! :) More

Cant say enough good things about my visit for service at BMW Tucson today. My service Rep Chelsea was OUTSTANDING, as well every person I encoutered. I will continue to use this dealer for ALL my BMW servi BMW Tucson today. My service Rep Chelsea was OUTSTANDING, as well every person I encoutered. I will continue to use this dealer for ALL my BMW service in the future!! A+++ More

The best car buying experience ever! My sales The best car buying experience ever! My sales consultant, Tim Michalak, was wonderfully attentive, listening to what I was looking for (and not!) The best car buying experience ever! My sales consultant, Tim Michalak, was wonderfully attentive, listening to what I was looking for (and not!) and why. I purchased a pre-owned 328i Sport Coupe that was EXACTLY what I wanted and at a very fair price. Tim's attention to detail has continued beyond the original purchase. He checks in enough, but not too much!, and has been helpful with questions and concerns months after the purchase. My experience continues into service, with my Service Adviser, Ryan Hoganson. Ryan has gone above and beyond every time! Most importantly, he has never once made me feel like a bother (even though I've called about some minute questions that I could have figured out on my own!); and what has struck me the most is he has also never treated me any differently or less than someone who may have purchased the most expensive car on the lot. It does not matter that my car is pre-owned, or not the higher end models... Ryan knows I LOVE my car and treats me like someone special every time! Between my experiences with Tim and Ryan, I cannot imagine buying or servicing a car anywhere else! BMW Tucson and these men!, have earned my loyalty! More

This was the best car buying experience I have ever had. Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could n Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could not be any happier with or new X5! The sales staff went over all of the controls with us, but it was fun finding the additional features on our way home! We had taken our 2004 530i in for service, (by the way Hope is the Absolute Best service writer you will ever meet!!), and while we waited for our car to be repaired, we began looking at the new ones. We originally had. O intention of purchasing a car, but Jaime made us an offer we absolutely could not resist! More

Buying a car from BMW Tucson was unlike any other car Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode in place at this dealership. I love the car. I still can't believe I own a BMW. My sales rep made sure that the second key for my car was ready when I picked it up and even gave me a BMW key chain. I noticed a problem with the car the 2nd day I owned it and BMW Tucson fixed it the next working day at no charge. More

Horrible, this dealer ship BMW Tucson ONLY cares about the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a Mercedes or AUDI. More

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windop service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company More

Meredith was wonderful. Very helpful and informative. She made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. More

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there level of attention and service was excpetional. I will continue as long as he is there More