BMW of Tucson

The first time I visited this dealership (Nov 2012) I could not get any assistance. There did not seem to be any other customers at the time, but apparently all of the sales people were busy. The seco could not get any assistance. There did not seem to be any other customers at the time, but apparently all of the sales people were busy. The second visit (Dec 2012), a salesman was available, but was super high pressured, and kept attempting to sell me on the superiority of BMW over Mercedes Benz. The whole experience was unpleasant, and lost BMW a 5 series sale. I am very happy with my Mercedes Benz E550. I more than likely will not consider a BMW again. More

Took the car in for 3 minor issues. None were resolved. First I was neglected then treated rudely. Can only hope next time is better. The new service manager did finally intervene, and did prove to be he First I was neglected then treated rudely. Can only hope next time is better. The new service manager did finally intervene, and did prove to be helpful - but that was more than 4 hours after I had arrived. Should have taken no more than an hour at most. Close to the worst service department visit I have had anywhere, anytime. More

I moved to Tucson a few years ago and initially made the commute to Phoenix to get my car serviced due. Over the past two years I started taking my car to BMW Tucson and could not be anything but pleased. commute to Phoenix to get my car serviced due. Over the past two years I started taking my car to BMW Tucson and could not be anything but pleased. I have worked with Ernie Buck, one of the sales managers, and Jade Hilliard, a service adviser. From the steps of service of when I pull up to drop my car off, to making sure I am happy with the products and services they offer, they really do care about their products and their customers. In my recent trip, there was a problem with my car that had to be taken car of out of warranty and could have been expensive. Upon speaking with both Ernie and Jade we came up with a solution. They went out of their way and their busy schedule to address the situation and the potential safety hazards that could have arisen if this problem did not get fixed. I have never dealt with such an amazing customer service experience and team. If your a BMW owner or are looking to purchase a new/used BMW, Tucson BMW is a really phenomenal car dealership. Do not waste your time going to Pheonix when you can get better customer service and a better overall experience down in Tucson. More

I live in Tucson. This was my first purchase experience with BMW. I shopped several dealers in Phoenix while I was test driving various configurations, and while all the dealerships were pleasant to deal with BMW. I shopped several dealers in Phoenix while I was test driving various configurations, and while all the dealerships were pleasant to deal with, the Tucon BMW dealership was the friendliest. On my first visit, I test drove a 335i sedan with George who was very helpful in pointing out the features of the car. He was respectful, listened, and did not pressure me at all. I did my research, and came back to Tucson to see if we could swing a deal that worked for me and for them. George was unable to assist me on this visit, but put me in contact with Clark Kobey. I presented them with the configuration that I wanted to order and I told them the price that they needed to give me to earn my business. Clark worked with me to get the financial bottom line to work for all of us, and was extremely professional and low pressure throughout the discussion. It took about an hour and my order was in the system, with an extremely quick build date. Since Tucson BMW is affiliated with Autonation, they were able to swap production dates with one of their other dealerships and give me a production date one week away. Tucson BMW isn't located in the city so that saved me almost 2% in the sales tax as an extra bonus. In short I was able to get exactly the car I wanted for the price I wanted in a very professional manner. Now I am patiently waiting for my car to be built and delivered. More

My experience with Juan and the red of the BMW staff was wonderful. I did the entire process by email and text, really made it hassle free and didn't have to sit at the dealership for hours. Juan delivered wonderful. I did the entire process by email and text, really made it hassle free and didn't have to sit at the dealership for hours. Juan delivered on every promise he made. The oy thing more enjoyable than the ease of buying this car is that it is a BMW. No need to say more. Thank you Juan! More

Pleasant to work with. Professional and everything was in order and ready at point of delivery. Respected my time and was not kept waiting. Store is clean and presents very well. They followed through on order and ready at point of delivery. Respected my time and was not kept waiting. Store is clean and presents very well. They followed through on a post closing item as they said they would. More

I was looking for a sports car after my motorcycle accident. I had gone to several dealerships, and had looked on line. I did find a few and went to look at them. In each case the vehicle was misrep accident. I had gone to several dealerships, and had looked on line. I did find a few and went to look at them. In each case the vehicle was misrepresented. On one visit to a dealship the salesman had been drinking. I left that dealship and drove to BMW accross the the street. Salesman Ron Metcalf came over to wear I was standing and offered his help. I told him of my plight being forced to by a vehicle after my bike accident. I knew I wanted spots car with a moon roof or a convertible. He was very friendly and not at all pushy. He let my wife and I walk the lot while he stood back and observed but always ready to answer a question. I found this 2000 BMW Z3 roadster in excellent condition with less then 55K miles. The dealship had gone through the vehicle and even replaced the tires. Ron showed me some paperwork that showed everything that had been done to the vehicle. At this point we went for a test drive and I was hooked. I pointed out some minor things I wanted fixed and he agreed even before we had agreed on a price. Everytime I have taken my vehicle back for service I have been offered a loaner without having to ask. It was a very pleasurable exprience working with Ron and the dealship. I will be going back to purchase my next vehicle. I will definitly recommend Ron and Tucson BMW. More

I had the absolute BEST experience at the Tucson BMW dealership! Michael Famigiletti and Kobey were absolutely amazing! They made my experience at the BMW dealership incredible. They were both very help dealership! Michael Famigiletti and Kobey were absolutely amazing! They made my experience at the BMW dealership incredible. They were both very helpful, informative and insightful. Not only did they help me pick out the BEST car EVER- Micheal and Kobey followed up with me weeks after my purchase to see how everything was going. I highly recommend the BMW dealership and Michael Famigiletti & Kobey to anyone that is interested in purchasing a BMW!!! Thank you all for everything :) More

Thanks to attentive, knowledgeable, respectful, and capable people, BMW of Tucson retains another highly satisfied and loyal customer. Tim Michalak is the best sales consultant ever! He listened to capable people, BMW of Tucson retains another highly satisfied and loyal customer. Tim Michalak is the best sales consultant ever! He listened to me describe what I wanted, asked good questions to learn a little more about what other features I might enjoy, invested time searching for a car that matched my desires, and provided valuable perspective as input to my decision-making. His time and attention to detail resulted in my purchase of a beautiful Z4 35i roadster, and I could not be happier! Kudos to Ernie Buck, the best sales manager I have had the honor to interact with, and to Angelic Sanchez, who made the actual purchase transaction amazingly straightforward and efficient. Finally, I guess it really is true that excellent customer service starts at the top because General Manager Michael Famigletti impressed me with his style, and I could see his influence throughout the process. I will continue to recommend BMW of Tucson to those with a passion for quality. BMW – Feeling Remains. More

I have to say that this was the BEST car buying experience in my lifetime. Greg was our sales person and he was helpful, knowledgeable and nice to work with. I had been used to having to endure the experience in my lifetime. Greg was our sales person and he was helpful, knowledgeable and nice to work with. I had been used to having to endure the car buying experience, for me it was a necessary evil. But not at Tucson BMW, when my husband and I made the decision to buy we signed the paperwork and were on our way quickly. This was my first BMW, but it won't be my last and I will be a repeat customer of Tucson BMW! More