BMW of Tucson

I always receive first class service here.. A special thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a consi thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a considerable amount of money. More

Actually, I had to ask status multiple times on my car after 2 hours. Once they said my car was ready waited another 30 minutes .ugh! after 2 hours. Once they said my car was ready waited another 30 minutes .ugh! More

I had a great experience with Ketelyn, my service advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this review. More

We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retai a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the situation. You can be proud of your service writers and your mechanics. They've always treated us fine. Unfortunately, I can't buy another BMW. Both of these issues on a six year old car, even within a lesser brand name, should never happen this soon. Also, to charge $720 to fix a retaining clip? Four months ago we bought our last BMW, a used 2015 Z4. It's in excellent condition, except for the leather dash separating at the seam; not the quality I would expect from BMW. We'll come back to you for service, but the brand name is becoming more like a cheap import. Thanks again, see you next time for service. Don B More

Excellent service from all persons with whom we dealt at the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. More

I was deciding between BMW and a few other brands, but BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson, they said they can get it and they did. They said it would take at least a week, but it only took 3 days from California. The overall process was one of the easiest I have ever dealt with for an auto dealership. My salesman Wenmin was very polite, knowledgeable, and efficient. Their electronic signing made life so much easier and less time consuming, and everyone was super nice! They were all very patient and no one ever made me feel pressured. More

Service advisor Jayme was clear, efficient, and weloming. The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, bu The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, but I avoid if possible due to the cost and distance from my house. More

Always helpful. This dealership doesn't waste any of my time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance professional who helps me is very good at dealing with the insurance firm that covers my car. I am happy enough with this dealership that I tentatively buy my next car from them when the time comes. More

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28 incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me. A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day. Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes "I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night" The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me. I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold" .I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation! More