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BMW of Tucson
Tucson, AZ
906 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 906 reviews
May 09, 2013
I am pleased with my purchase and service received at BMW Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two cars. The sales process has a few bumps on the road. At some point, I wasn't please with the attention and atittude of one of the managers (Ted I guess). To be fair, my expectations are a great customer oriented service, clean facility, knowledgeable staff, and several buying options from any BMW dealership. BMW Tucson fulfill these expectations. Now that the sales has been made, the real test comes on the after sale service to be provided. We shall see. More
by wturcato
Employees Worked With
Tim M.
May 09, 2013
I like Ron because he is honest and answers all of the questions regarding finance in a way that a regular person can understand and make decisions without feeling ripped off. He is accommodating, arrivin questions regarding finance in a way that a regular person can understand and make decisions without feeling ripped off. He is accommodating, arriving before the dealership opened to keep me on track with commitments later that day. I had a friend with me who said they never liked car salesman but she would buy a car from Ron. More
by DianneJanfruchte
Employees Worked With
Ron Metcalf
May 02, 2013
Dennis took the time to test drive three cars with me, was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who came accompanied only by my mother-in-law) and we negotiated a deal I was quite happy with on 2 used BMWs. I am extremely happy with the cars, and Dennis has been great to follow up after the sale. Assuming the relationship continues at the same level of professionalism, I highly recommend Tucson BMW, Dennis and Ernest. More
by mtphorse
Employees Worked With
Dennis Lozier (salesman) and Ernest (sales manager)
March 12, 2013
I had just purchased a used BMW X3 and took it into the dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle un dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle until the job was complete. I highly recommend this dealership and Ryan Hoganson. More
by cocoraff
Employees Worked With
Ryan Hoganson
March 03, 2013
Went to dealership as they had a product i was looking for (wheel wax). pulled up in my z3 coupe, no one greeted me. (lot was empty). walked in and was asked "can i help you?" asked where service was and for (wheel wax). pulled up in my z3 coupe, no one greeted me. (lot was empty). walked in and was asked "can i help you?" asked where service was and he said "in the back" . wth, could have at least showed me with an empty show room also. went to the parts counter, patiently waited. was told "someone is ahead of you". when my turn came i was asked "what do you want?" at this point i am getting livid. even checking out was different. they acted as if no one ever paid cash before. With a high end dealership, they should have greeted me differently. granted i had on jeans and a sweat shirt. and yes i did have enough mponey to pay cash for the red z4 on the lot. More
by McRoyCharles
Employees Worked With
sales as well as parts
February 27, 2013
Very knowledgable and friendly. Process was quick to buy the car we wanted. Best experience so far buying a vehicle. Definitely return when we want another vehicle and hope to deal with Tim again the car we wanted. Best experience so far buying a vehicle. Definitely return when we want another vehicle and hope to deal with Tim again More
by blarue76
Employees Worked With
Tim Michalak
February 13, 2013
George was readily available to first, show me what was available and describe the options to me and then demonstrate to me these features in the vehicle. There was no pressure to buy from George. I, in fa available and describe the options to me and then demonstrate to me these features in the vehicle. There was no pressure to buy from George. I, in fact, made several trips back to look again and get more information while I was trying to decide. The dealership merely laid out the info and was available when I finally made up my mind. Negotiations were easy and fair. More
by DavidGibeault
Employees Worked With
George Kozlov
February 07, 2013
We required a 60,000 mile check up. While in Texas, we also were told by BMW AUTOBAHN in Fort Worth Texas that the passenger restraint failure in our car was not covered by any warrantee and that it would also were told by BMW AUTOBAHN in Fort Worth Texas that the passenger restraint failure in our car was not covered by any warrantee and that it would cost $1,400. While at BMW of Tuscan, our service Rep. named Hope researched the restraint issue and found that it was covered by BMW warrantee, she contacted Ft Worth Autobahn ( who by the way did not retain history of an oil leak or restraint issue in our electronic file), was transferred numerous times while trying to get the fault code for the failure which was probably only in paper record form, in order for Hope not to request a duplicate test to be performed and avoid an extra 60.00 charge to us, resulting in the repair of our restraint system at no cost to us. Our warranty company, Direct Warranty would not cover the full price to fix our oil leak on the oil filter system, so Hope contacted the Service department manager and he/she approved a waiver or they absorbed the difference that the Warranty guys wouldn't cover. Hope was awesome, accommodating, on time and maintain telephone contact with us on the status of our car. As full time RVers/snowbirds, I will make it a point to defer any maintenance to our car and wait until we can get to BMW of Tuscan. The Best! Thanks Hope! More
by aoforever
Employees Worked With
HOPE
February 05, 2013
A MUST GO TO DEALERSHIP!! Bill Metcalf, our Client Advisor, again made our purchase of a 2013 328i a painless experience! Bill is so very knowledgeable, personable and honest! He walked my husband an Advisor, again made our purchase of a 2013 328i a painless experience! Bill is so very knowledgeable, personable and honest! He walked my husband and I through every question we had and explained everything to us in detail! Bill is definitely the “GO TO EXPERT” of BMW vehicles! The General Manager, Ted, also took his time to explain in detail financial options, which made us feel very comfortable in our decision. Angelic Sanchez, Finance and Insurance Manager, finished the paperwork with us and was professional and efficient and thorough. This team at BMW of Tucson to any potential BMW buyers, are a MUST GO TO TEAM! You will not be disappointed! It is hard to find people who love what they do AND do what they love! Professionally and personally, they are what made our experience at BMW the reason we are returning customers! From Sales to service, the whole team at BMW Tucson do go above and beyond to make sure that your needs are met! Also…my husband and I love the quality of what BMW has to offer and its true that we do drive the “Ultimate driving machine!” More
by richreinard
Employees Worked With
Bill Metcalf,Ted, Angelic Sanchez
