BMW of Tucson

I just stopped to pair my phone with my vehicle and Isaac was very attentive, he quickly did it and helped me with other questions about BMW technology. was very attentive, he quickly did it and helped me with other questions about BMW technology. More

I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknowns told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever. More

Solution Focused Experience I am infinitely grateful for the solution focused attention I received at BMW Tucson. I had the exquisite good fortune to work with Steve Joseph in th I am infinitely grateful for the solution focused attention I received at BMW Tucson. I had the exquisite good fortune to work with Steve Joseph in the Service Department and Tommy Padula in Sales. Their knowledge and professionalism made the process of trading in an ailing late model BMW for the lease of a new BMW a graceful and elegant experience. More

Great Service I recently purchased a used BMW at this dealership. I worked with Tom Padula, He is a great guy - very knowledgeable and patiently answered all my q I recently purchased a used BMW at this dealership. I worked with Tom Padula, He is a great guy - very knowledgeable and patiently answered all my questions about the purchase and finance options. I would definitely recommend working with him on a BMW purchase. More

very pleasant experience I sent an email asking about a particular vehicle prior to the dealership opening. Got a call from Tyler Bower almost immediately . We arranged a vis I sent an email asking about a particular vehicle prior to the dealership opening. Got a call from Tyler Bower almost immediately . We arranged a visit for as soon as i could get there. After viewing the vehicle we went for a test ride and my trade in was evaluated. As we were awaiting for the evaluation Tyler answered all my questions and there were no high pressure tactics. He was knowledgeable about the vehicle and extremely pleasant and the offer for my trade in was very acceptable. The deal was was accomplished with no glitches, thanks to Tyler and the rest of the involved staff. All in all a very pleasant experience. More

Excellent Experience at BMW Tucson I was very pleased with the professional support my husband and I received during the lease of my certified preowned BMW X2. I was especially impres I was very pleased with the professional support my husband and I received during the lease of my certified preowned BMW X2. I was especially impressed by salesman Tommy Padula: knowledgeable, good listener/communicator, no pressure. I went in thinking I would be interested in a new X1 or perhaps X3 and after discussing my car wants/needs and budget concerns with Tommy, he recommended a certified preowned X2, which I wasn’t even aware of previously but quickly discovered was the perfect car for me! I was also impressed with the professional service provided by financial services manager Zane Moore, who actually found an extra cost reduction on our lease! More

$180 oil change and they didn't use BMW oil! Found out when i went to get my rebate check of $25from BMW USA that i didn't qualify because the dealer didn't use BMW oil! WOW! A BMW dealer not us Found out when i went to get my rebate check of $25from BMW USA that i didn't qualify because the dealer didn't use BMW oil! WOW! A BMW dealer not using BMW parts . Buyer Be Aware! More

Things are getting much better. I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service d I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service deteriorated with the takeover by AutoNation, Rarely did we see the same service advisor. Many were from Honda and I want someone familiar with BMW. We had a recent issue with a key and were told to make an appointment when it was not necessary. Early morning arrival, 40 mi round trip. Needless to say we were annoyed, However, we saw a large sign from the new manager, Tracy Moorman, saying he was ready to assist. We called, explained our problems and he said they would be addressed. More recently, we needed our normal service, We did get to speak to Tracy and left feeling that the dealership now had the leadership it needed, (The previous manager was from California and it seemed he felt he was demoted to Tucson, and upset to be located here.) We did get our regular service advisor, Steven Joseph. We asked about new tires, and were given not only a reasonable price, but also a discount on the alignment, He also recommended coming in before our service warrantee ran out. In all, someone who cared and a different, much better experience than before. More

Excellent Service! Highly Recommend! TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate. More

A bad joke of a business They are slow, rude, lie, and care less about the customer and the safety of the vehicle. Turning my experience over to law firm. I’ve never experienc They are slow, rude, lie, and care less about the customer and the safety of the vehicle. Turning my experience over to law firm. I’ve never experienced such disregard for safety. The service manager needs retrained, that’s if he ever was to begin with. Huge turnover there so you never get the same person. They even told me one of the past tech I worked with was “shady”.... their own words.... More