BMW of Tucson

Service advisor Jayme was clear, efficient, and weloming. The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, bu The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, but I avoid if possible due to the cost and distance from my house. More

Always helpful. This dealership doesn't waste any of my time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance professional who helps me is very good at dealing with the insurance firm that covers my car. I am happy enough with this dealership that I tentatively buy my next car from them when the time comes. More

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28 incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me. A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day. Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes "I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night" The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me. I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold" .I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation! More

I went to BMW of Tucson a couple of weeks ago. I was looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in Californi looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in California trough autonation. I was trading in my car Martin Fiello sales manager did the appraisal and gave me a price that I liked, so we got a deal. I spent all Saturday doing the appraisal and some paperwork. They said that they needed a deposit to secure the car, and I gave them my credit card information, but they never charged the deposit. On Monday I went back to the dealership to close the deal. They had some issues locating the car, but they did find it.. MARTIN FIELLO personally told me the car is yours, we secured the car, we have the car. Therefore, I did all the paper work for the trade in and to but their car. I spent another day with them. They told me that the car was supposed to arrive in 7 to 10 days. A week passed by, and I called Paul asking for the car, and he told me that everything should be fine. An hour later Martin Fiello called me saying that the dealership in California sold the car, and there was nothing to do only to look for another similar car. I lost 2 days doing paper work, and one week waiting for a car that was secured and a done deal that never arrived. Martin gave me a horrible attitude. This situation was unethical, unprofessional, and disrespectful. I had a deal for the car. I did all in time to get the car, but somehow a car that was almost a year in the dealership, and it was supposed to be secured got sold. I tried to reach out the General MANAGER GORDON GIACOMAZZI to find a solution, and he never replied back. I have never had this kind of situation. It is almost unbelievable that a dealership like BMW is letting this happen. More

This is the 3rd car that I've purchased from Juan Carlos, Tucson, BMW. He understood the issues we had and worked hard. Highly recommend. Tucson, BMW. He understood the issues we had and worked hard. Highly recommend. More

I had a 9:00 a.m. appointment time for an oil change and to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight-- to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight--just couldn't get to it. Reason? Two techs out sick. Didn't they know that before 4 p.m.? No follow up from mgt. on this. From my home to the dealership is 14 mi. This, and a day shot, and no attempt to rectify the situation. If they weren't bay stocking high cost repairs/drop ins first, and techs were a problem, then notify the customer by 'phone by 8:30 at the latest and save time and the drive. More

I am scoring you a 2 and not a 1 because of how kind my service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scop service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scope. I have been a devoted Audi driver and took advice from many of the doctors I work with to try BMW. I bought my first one 440i. I have had it two years. At the last service I told them it was stalling on me. They said “diagnostics couldn’t find any error codes”. Well on the way to the airport for an important out of town interview my car dies on LaCanada and had to be towed in. All systems locked up. Despite the frustration of missing my flight (added expense) and having to get a rental car (added expense) until they were able to get me a loaner. I also sat on the road for almost 2 hours with traffic yelling at me because the car couldn’t be moved. Transmission was also locked up. BMW of Tucson had my car for 14 days and struggled to diagnose the issue. After 14 days I got my car back yesterday. I asked to speak to the sales manager (I already tried the service manager) because I don’t trust the car any longer. I want out of the car and into a new one. If they couldn’t diagnose the stalling as a problem which ultimately led to the complete shut down of the car, and struggled to diagnose the issue for 14 days, then how do I trust I won’t be left stranded again on the road? I waited almost an hour to speak to a sales person, I guess the managers were too busy standing around, or making deals. I finally took my keys and left. They knew I wanted out of the car and into a new one, yet no one had the decency to help me or call me and check if they could help me after I left. I never had this experience with all my years with Audi. When I go to this dealership. The service advisors often are answering call after call and dealing with customers waiting and all the people in the suites can’t see how busy they are. When I picked up my loaner the poor advisor was alone and she couldn’t apologize enough. She didn’t know I was coming in to get the loaner despite me being told she would know. So I waited and waited and she made it right. But she never received help for the phone ringing non stop despite so many people just standing and watching her with their coffee. Folks....life long customers are taken care of long after the sale. They are also future sales for you. I’m so disappointed. I expected way better than what I received. More

I went in to replace my soft top for $5500. I will be taking them to small claims court. I was told that they would replace my headliner that THEY tore and GM refuses months later. I was told it was on b taking them to small claims court. I was told that they would replace my headliner that THEY tore and GM refuses months later. I was told it was on back order and have voicemails to prove. No order number was given to me. The service manager at the time “left” after my service which is why their communication sucks. Shame on them. Do not go here. They will cause more trouble than you need. Go to Pheonix instead. More